Nova Development

[redacted]Document Attached[redacted]
As you can see, neither the packing list or the return/refund forms state there is a 90 day refund policy nor state that my request was declined because it was outside of their return policy. I followed the instructions completely, expecting a refund.

Company Response: We have added customer to our unsubscribe list. Please note that customer states they contacted us on: "Talked to Company: 10/15/2016 Talked to Company (2nd): 10/23/2016" . However, 10/15/2016 is a Saturday and 10/23/2016 is a Sunday. Our company is closed on the...

weekends, so there would be no one to speak with... We consider this complaint closed.

Initial Business Response /* (1000, 5, 2015/08/21) */
Company Response: I apologize for the delay in getting the refund check sent to you. Our accounting department has issued Check #XXXXXX, FedEx tracking #XXXXXXXXXXXX in the amount of $39.98...dm
Initial Consumer Rebuttal /* (2000, 7,...

2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After contacting Revdex.com, I received an email from Ancestry who would then contact Nova. They contacted me to inform me that I would receive my refund by 4pm the following day by FedEx 2-Day. The refund subsequently was deliver to my door the following morning. Before contacting Revdex.com, Ancestry insisted that they could do nothing, that it was Nova who had to issue the refund for software. I was never in contact with Nova, but Ancestry contacted Nova in the end, and I received my refund. Thank you, [redacted]

Initial Business Response /* (1000, 5, 2016/08/11) */
Company Response: We apologize for the inconvenience to Ms. [redacted]. I have sent a check in the amount of $20.00 via FedEx 2nd Day Shipping. Check #XXXXXX and the FedEx Tracking #XXXXXXXXXXXX. I show that it's due to arrive to Ms. [redacted] by Friday,...

8/12/2016 at 8:00pm...dm
Initial Consumer Rebuttal /* (2000, 7, 2016/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received my rebate by fed ex today.

Initial Business Response /* (1000, 5, 2015/11/16) */
Company Response: We apologize that Mr. [redacted] has continued to receive Marketing Promotions from our company. We have unsubscribed Mr. [redacted]'s email address of [redacted]@thezaz.com from all future emails from our company.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have unsubscribed multiple times in the past. What will Nova do to ensure I never get put on their list again?
Final Business Response /* (4000, 9, 2015/11/18) */
Company Response: Our Marketing Team (who sends out the emails) have "Blacklisted" your email so that nothing is sent to that email address. If you have more than the one you gave to the Revdex.com, please list those email addresses so we can ensure they are blocked.
Final Consumer Response /* (2000, 11, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fingers crossed they live up to their promise. They are a spammer, so I don't trust anything they say. But time will tell.

Company Response: Noted. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me.It's interesting that one contact via the Revdex.com is more effective than 6 or more direct "unsubscribe" contacts to the company itself.Thank you,[redacted]

Company Response: Our website clearly states that we offer a 90-day money back guarantee. We are not responsible for customers that exceed the 90-day money back guarantee! As far as filling out a form from our website, our system allows customers to file for a refund at any time as it does not track the date of sale. This is why we CLEARLY state that we offer a 90-day money back guarantee. It is up to the customer to submit a refund in the money back guarantee time frame. We consider this complaint closed...dm

Initial Business Response /* (1000, 5, 2015/06/29) */
Company Response: Mr [redacted] was send a check for his $30.00 rebates. He has emailed me that thanking me for resolving this issue and we now consider this complaint closed to the customers satisfaction...**

Initial Business Response /* (1000, 5, 2016/05/06) */
Company Response: After researching the complaint by Ms. [redacted], I don't show any records with the email address provided by her. Further, I don't show any purchases made from our company. She is not in our system. I will be more than happy...

in assisting further but will need a order number from a previous purchase from her. Without an order number to where she actually purchased from us, it could be any number of reason where a third party is using information that looks as if it is coming from Nova Development.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the product sitting in front of me. I can provide photos of the product and the spammed emails.
As this was purchased some time ago I do not have the sales receipt. This is not a proof of purchase problem it is a spam and phishing problem. I can provide the emails being sent to me. I can also ask some of my contacts to print out the emails being sent to them from me .
HGTV Home and Landscape Platinum Suite. by NOVA DEVELOPMENT
The emails are all spamming this product and I am now saving all emails spammed as proof.
The product was purchased through London Drugs . They no longer carry Nova Development products thank goodness. I did inform them of the poor product and email spamming as well.
The email return address is
[redacted]@web.novadevelopment.com
It is a Nova development product and the emails are coming from Nova Development
Final Business Response /* (4000, 9, 2016/05/09) */
Company Response: I have manually unsubscribed customer from our data base...dm
Final Consumer Response /* (2000, 11, 2016/05/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is satisfactory for myself. I would like to see this company review its advertising and email practises. Maybe they will start getting more positive reviews. I am happy I will no longer have any contact with this company and I hope others will use Revdex.com to report the unsavory spam practises of this company.

Initial Business Response /* (1000, 8, 2015/06/10) */
Company Response: Customer [redacted] is being issued two rebate checks. Rebate ID: XXXXXXX for $10.00 and Rebate ID #XXXXXXX for $15.00. We apologize for any inconvenience with the delay in processing these two rebates. Customer should receive...

these rebates in approximetely 4 weeks.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still awaiting the payment due to me from the business. The case can be closed once the payment is received from the business and I will notify Revdex.com once it is received at my end.
Final Business Response /* (4000, 15, 2015/06/25) */
Company Response: FedEx delivered customer check at 1:02pm today. Waiting on customer response...**

I am rejecting this response because: Though I am pleased with and accept the addition of my info to the unsubscribe list as resolution to this issue, their statement of "Talked to" is not accurate. If review my complaint, you will see the email address I complained to therefore, my effort was valid. I did not speak with anyone. Thank You

Initial Business Response /* (1000, 5, 2015/07/23) */
Company Response: Ms. [redacted] purchased Roxio Easy CD & DVD (Download ESD) directly to her computer) as well as a backup disc (sent USPS) on 5/15/2015. Order number XXXXXXXXXX. Backup disc was shipped the same day via USPS. We have no...

record of Ms. [redacted] calling us at our customer service department (XXX-XXX-XXXX) which is printed on her order confirmation. We have refunded Ms.[redacted] $29.94 the amount of her order: $19.99 for the Roxio CD & DVD download version and $9.95 for the backup disc. Her refund was credited back to the credit card she used and should reflect back in her account within 2-3 business days. Ms. [redacted] was only charged $29.94 (Refunded) and not $39.95 as she has stated. With refunding Ms. [redacted], we consider this case closed...dm
Initial Consumer Rebuttal /* (2000, 7, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This problem must have bee triggered by the fact that the company said that I had ordered the download version when I had in fact ordered the DVD version and I never received the backup disc. I don't understand why they say I never tried to contact them. I have a copy of the message that I sent which I will keep until the matter is fully resolved. I have used this business many times before and have always been happy with their products which is why I tried to cut them a little slack. It sounds like this was just a misunderstanding. If I do not receive the refund, I will let you know, but it sounds as if things have been resolved and I thank you for your very speedy response in handling this matter. Thank you.

Initial Business Response /* (1000, 5, 2015/09/28) */
Company Response: Mrs. [redacted] has been refunded $29.00 back to the credit card she used for this on line transaction. Refunds take approximately 2-3 business days for the refund to be credited back to the customer's credit card. The...

$21.00 request for having to delete the software from her computer has been denied. All software comes with a EULA (End User License Agreement) which clearly states the software is sold as-is and the company is only responsible for refunding the amount paid for the software...dm
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept their response once the $29 refund shows up on my credit card not before as I need to make sure I receive the credit before closing this case.
Final Business Response /* (4000, 9, 2015/09/30) */
Company Response: Customer was refunded from our merchant account on 09/28/2015. transaction ref number- XXXXXXXXXX. As stated previously, credit card refund transactions take 2-3 business days to appear on the customer credit card statement.
Final Consumer Response /* (2000, 11, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Credit was posted to my account last night.

Initial Business Response /* (1000, 5, 2015/11/21) */
Company Response: We do not show any email communication via email from Mrs.[redacted]. First time we had any contact with her was on 11/13/2015 then on 11/21/2015. Mrs. [redacted] was told by one of our reps that she was past the 90 day money...

back guaranty since she purchased HGTV Home Design for Mac on 5/7/2015 (over 6-months ago).
I have requested a manual check in the amount of $27.00 be sent to her with the expected delivery date for her check to be on or around 11/27/2015.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the check, thank you for your attention to this matter.

Initial Business Response /* (1000, 5, 2015/08/10) */
Company Response: We apologize for Mr. [redacted]'s inconvenience and have deleted his email address of [redacted]@swbell.net from our database. Mr. [redacted] will not be receiving any other Marketing Email Promotions for our company...dm

Initial Business Response /* (1000, 5, 2015/06/29) */
Company Response: Issueing Mr. [redacted] a rebate check in the amount of $20.00. Once customer receives check, we would appreciate the customer closing the complaint with the Revdex.com...**

Company Response: We have added your email address to our Marketing Promotions Unsubscribe List and you will no longer receive any marketing promotions from our company. We apologize for the inconvenience...dm

Company Response: We apologize for the inconvenience and have removed the email address from our system