NOVA Driving School

From: NOVA Driving SchoolDate: Tue, Sep 8, at 12:PMSubject: ID number [redacted] Nova Driving SchoolTo: [redacted] @myRevdex.com.orgWe have refunded the customer, [redacted] the amount of $120, that was requestedThank YouSundas F*Owner, and Director Nova Driving School###-###-####

From: NOVA Driving SchoolDate: Mon, Oct 5, at 10:AMSubject: ID number [redacted] Nova Driving SchoolTo: [redacted] < [redacted] @myRevdex.com.org> hello I have received a letter from you guys today stating that the customer rejected the amount previously requestedand that she hasn't recived the checki have mailed the check, I am not sure why she hasn't gotten it yetand also id like to point out that she is asking for driving classes refund, she took a $program and classes are $each which is $NOT $we will not be giving her $150, but only the amount previously discussed with the clientif she hasn't gotten the check for $i can find out what happened and if it isn't yet cashed I can mail out another one but I cannot issue a check for $please let me know what I can do from here on ID number [redacted] Nova Driving School

From: NOVA Driving SchoolDate: Mon, Oct 5, at 10:AMSubject: ID number [redacted] Nova Driving SchoolTo: [redacted] < [redacted] @myRevdex.com.org>helloi have received a letter from you guys today stating that the customer rejected the amount previously requestedand that she hasn't recived the checki have mailed the check, I am not sure why she hasn't gotten it yetand also id like to point out that she is asking for driving classes refund, she took a $program and classes are $each which is $NOT $we will not be giving her $150, but only the amount previously discussed with the clientif she hasn't gotten the check for $i can find out what happened and if it isn't yet cashed I can mail out another one but I cannot issue a check for $150.please let me know what I can do from here onID number [redacted] Nova Driving School

From: NOVA Driving School">Date: Tue, Sep 8, at 12:PMSubject: ID number *** Nova Driving SchoolTo: ***@myRevdex.com.orgWe have refunded the customer, *** *** *** the amount of $120, that was requested.
Thank You
Sundas F*
Owner, and Director Nova Driving School
###-###-####

From: NOVA Driving School<novadrivingschoolva@[redacted].com>Date: Tue, Sep 8, 2015 at 12:20 PMSubject: ID number [redacted] Nova Driving SchoolTo: [redacted]@myRevdex.com.orgWe have refunded the customer, [redacted] the amount of $120, that was requested. Thank YouSundas F[redacted]Owner, and...

Director Nova Driving School###-###-####

From: NOVA Driving School<novadrivingschoolva@[redacted].com>Date: Mon, Oct 5, 2015 at 10:42 AMSubject: ID number [redacted] Nova Driving SchoolTo: [redacted] <[redacted]@myRevdex.com.org>helloi have received a letter from you guys today stating that the customer rejected the amount previously requested. and that she hasn't recived the check. I have mailed the check, i  am not sure why she hasn't gotten it yet. and also id like to point out that she is asking for 2 driving classes refund, she took a $300 program and 2 classes are $60 each which is $120 NOT $150. we will not be giving her $150, but only the amount previously discussed with the client. if she hasn't gotten the check for $120 I can find out what happened and if it isn't yet cashed I can mail out another one but I cannot issue a check for $150.please let me know what I can do from here onID number [redacted] Nova Driving School

From: NOVA Driving School<novadrivingschoolva@[redacted].com>Date: Mon, Oct 5, 2015 at 10:42 AMSubject: ID number [redacted] Nova Driving SchoolTo: [redacted] <[redacted]@myRevdex.com.org>
hello
I have received a letter from you guys today stating that the customer rejected the amount previously requested. and that she hasn't recived the check. I have mailed the check, i  am not sure why she hasn't gotten it yet. and also id like to point out that she is asking for 2 driving classes refund, she took a $300 program and 2 classes are $60 each which is $120 NOT $150. we will not be giving her $150, but only the amount previously discussed with the client. if she hasn't gotten the check for $120 I can find out what happened and if it isn't yet cashed I can mail out another one but I cannot issue a check for $150.
please let me know what I can do from here on
ID number [redacted] Nova Driving School

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: When I talked to the owner on the phone, she agreed to $150.00 refund. I learned of the $120.00 when Revdex.com emailed me. I was never made aware of the $120.00 until Revdex.com informed me. At that time, I told Revdex.com that they had made a mistake, the owner agreed to $150.00. I then received a voicemail from the owner stating it would be $120 and not $150.00 as previously discussed. Why didn't the owner tell me that when I informed the owner of my complaint? If the owner would have explained the rationale for the $120.00 upfront, I would have understood. Nothing was said and the price was agreed to and then I received Revdex.com email and a check for $120.00 which I was not expecting. I feel, I was not treated fairly again.
Regards,
[redacted]