I was able to reprint the customer portion of the receipt she was given during her original service You will see that our policy is printed on our client portion of the receipt
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this issue is my error for not researching the website for its policy on what happens when unsatisfactory work is completedI also never saw this on the receipts, most times opting not to get oneThe business and I disagree on what is professional in this type of situation and will likely not agreeI was certainly not expecting to be offered less experienced hair stylists as a resolution to orange and purple hair, nor the unagreed upon cut that was stated at the time. the resolve here is that I have found a different salon with more experienced stylists and the owner can keep my $as my mistakeThere were clearly enough negative reviews prior to me going, my error for not heeding the warnings I'm certain the stylist didn't intend for a negative experience, but that didn't resolve the issueI simply asked that my money be refunded to be able to get it fixed elsewhere
Regards,
*** ***
I was able to reprint the customer portion of the receipt she was given during her original service. You will see that our policy is printed on our client portion of the receipt.
Thank you so much for your feedback. Client satisfaction is very important to us and unfortunately we...
did not achieve that for you during your last visit. After reviewing your account, we noticed you were in the Salon on May 19, 2017 for your original service. After the original service you stated your hair was fun and super cute. According to our notes you contacted the Salon May 26, 2017 because you felt your hair was a bit on the boring side and you wanted to change it up a bit. We wanted to get you in ASAP and scheduled you for a 5:00 pm appointment the next day free of charge on May 27, 2017 but unfortunately you decided to cancel that appointment. When you changed your mind on May 28, 2017 the salon was closed for the Holiday weekend and even though your preferred Artist was not available we tried to offer you 2 different appointment times that week free of charge, which you declined and asked for a refund. Unfortunately, our Policy which is stated on our client take home receipt and website states we are not able to offer refunds and we ask that you contact the Salon within 3 days if you need a correction. We apologize you are unhappy and would still like to honor our offer for a free correction if you decide to change your mind. Again, thank you very much for your feedback! It is the only way we can grow professionally and personally. I would like for you to know, when you pointed out that you were not aware of our policy which is stated on our client receipt and website we also placed our Refund Policy on our checkout counter to avoid any future confusion. Thank you and have a Great Day~NOVA Hair Studio I have attached a
photo of the original Appointment and a text message of the client
stating she thought her hair was cute and super fun. I have
attached a picture of the appointment made for May 27 which the
client responded via e-mail to please cancel the appointment and I also
included the text message of the client changing her mind.I can try to see of my
credit card processor can issue me a reprint on
the service ticket. You can also check our
policy via our website.
I was able to reprint the customer portion of the receipt she was given during her original service You will see that our policy is printed on our client portion of the receipt
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this issue is my error for not researching the website for its policy on what happens when unsatisfactory work is completedI also never saw this on the receipts, most times opting not to get oneThe business and I disagree on what is professional in this type of situation and will likely not agreeI was certainly not expecting to be offered less experienced hair stylists as a resolution to orange and purple hair, nor the unagreed upon cut that was stated at the time. the resolve here is that I have found a different salon with more experienced stylists and the owner can keep my $as my mistakeThere were clearly enough negative reviews prior to me going, my error for not heeding the warnings I'm certain the stylist didn't intend for a negative experience, but that didn't resolve the issueI simply asked that my money be refunded to be able to get it fixed elsewhere
Regards,
*** ***
I was able to reprint the customer portion of the receipt she was given during her original service. You will see that our policy is printed on our client portion of the receipt.
Thank you so much for your feedback. Client satisfaction is very important to us and unfortunately we...
did not achieve that for you during your last visit. After reviewing your account, we noticed you were in the Salon on May 19, 2017 for your original service. After the original service you stated your hair was fun and super cute. According to our notes you contacted the Salon May 26, 2017 because you felt your hair was a bit on the boring side and you wanted to change it up a bit. We wanted to get you in ASAP and scheduled you for a 5:00 pm appointment the next day free of charge on May 27, 2017 but unfortunately you decided to cancel that appointment. When you changed your mind on May 28, 2017 the salon was closed for the Holiday weekend and even though your preferred Artist was not available we tried to offer you 2 different appointment times that week free of charge, which you declined and asked for a refund. Unfortunately, our Policy which is stated on our client take home receipt and website states we are not able to offer refunds and we ask that you contact the Salon within 3 days if you need a correction. We apologize you are unhappy and would still like to honor our offer for a free correction if you decide to change your mind. Again, thank you very much for your feedback! It is the only way we can grow professionally and personally. I would like for you to know, when you pointed out that you were not aware of our policy which is stated on our client receipt and website we also placed our Refund Policy on our checkout counter to avoid any future confusion. Thank you and have a Great Day~NOVA Hair Studio I have attached a
photo of the original Appointment and a text message of the client
stating she thought her hair was cute and super fun. I have
attached a picture of the appointment made for May 27 which the
client responded via e-mail to please cancel the appointment and I also
included the text message of the client changing her mind.I can try to see of my
credit card processor can issue me a reprint on
the service ticket. You can also check our
policy via our website.