Nova Machine & Design Inc

Initial Business Response /* (1000, 5, 2015/05/19) */
Ms*** has been reimbursed by her insurance for all items in question, along with receiving payment for our servicesThe attached correspondence was sent to resolve the issueMs*** was non-responsive so this account was forwarded to
collection
Initial Consumer Rebuttal /* (3000, 11, 2015/06/18) */
Dear ***
this letter is March my complaint is May XX XXXX the purpose of this complaint is not address to our items taken and not returned or compensated for,,items not returned are not on their inventory list so how were they compensated for.they took items they stated were unsalvafables and a bio hazard only to return those items back to my garage, this does not make sense to us, that discount in inventory is negated by our inventory count that was time intensive and should of never happen,,
Final Business Response /* (4000, 23, 2015/10/06) */
***,
This matter has been turned over to collections, therefore all correspondence in this matter will be through
the collection companyI will say that I have authorized them to come up with a settlement and they are actively
pursuing communication with this customer
Please let me know that this suffices the "rebuttal" on my end
I look forward to finalizing this matter and moving forward
Thank you
*** ***
Servpro of Fairfield