NOVA Orthopaedics & Sports Medicine Center

September 22, Dear [redacted] ,On September 11, 2014, Centers for Advanced Orthopaedics-NOVA Orthopaedics & Sports Medicine Center (CAO-NOVAOSMC) received your letter regarding a complaint about our businessIncluded you will find our statement in regards to the problem.Here at CAO-NOVAOSMC we are committed to providing the highest possible level of patient care and fostering friendly, kind relationships with our patients have always been emphasizedDrT [redacted] was voted as one of the top orthopedic surgeons by the Consumers' Research Council of America for the last six consecutive years since As such to have a patient have an experience he deemed sufficiently subpar to report us to The Revdex.com is disheartening to everyone here in the officeWe want the best for our patients and to have a good repertoire with all of themIt is primarily for this reason that the policies of this office are in placeHowever, the office policies are present not only for the benefit of our patients but for the benefit of our staff as wellBy providing a healthy and safe environment for our employees, it allows them to perform at their best.In the Addendum you will find a copy of the dated and signed Durable Medical Equipment (DME) form as well as a copy of the office Practice Terms and PoliciesIf there is anything else we here at CAO-NOVAOSMC can do or provide to help, please feel free to contact us.Regards,Linh HAdministrator/Office Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is, while not satisfactory to me, being dropped now I do not; however, wish to have it posted that I accepted their responseThey continue to deny having lied to me and the fact that they have a patient sign papers after treatment and in pain I have already paid the "balance" which the insurance wouldn't pay although I specifically asked DrT*** of the cost and he made no indication that he'd be trying to charge my insurance additionallyIt's a deceptive practice
Regards,
*** ***

September 22, 2014
Dear [redacted],On September 11, 2014, Centers for Advanced Orthopaedics-NOVA Orthopaedics & Sports Medicine Center (CAO-NOVAOSMC) received your letter regarding a complaint about our business. Included you will find our statement in regards to the problem.Here at...

CAO-NOVAOSMC we are committed to providing the highest possible level of patient care and fostering friendly, kind relationships with our patients have always been emphasized. Dr. T[redacted] was voted as one of the top orthopedic surgeons by the Consumers' Research Council of America for the last six consecutive years since 2009. As such to have a patient have an experience he deemed sufficiently subpar to report us to The Revdex.com is disheartening to everyone here in the office. We want the best for our patients and to have a good repertoire with all of them. It is primarily for this reason that the policies of this office are in place. However, the office policies are present not only for the benefit of our patients but for the benefit of our staff as well. By providing a healthy and safe environment for our employees, it allows them to perform at their best.In the Addendum you will find a copy of the dated and signed Durable Medical Equipment (DME) form as well as a copy of the office Practice Terms and Policies. If there is anything else we here at CAO-NOVAOSMC can do or provide to help, please feel free to contact us.Regards,Linh HAdministrator/Office Manager