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Nova Orthopedic and Spine Care

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Reviews Orthopedic Surgeon Nova Orthopedic and Spine Care

Nova Orthopedic and Spine Care Reviews (5)

Please be advised that Nova Orthopedic and Spine Care has contacted the patient via Sports Mediçine phone and emailWe have reviewed the account and our office policy and determined Orthopedic Surgery that there was an error on our behalf [redacted] is due a refund of $for a deposit paid to this office to reserve an appointment that in turn needed to be cancelledHe has been advised that the refund is in process today and will be mailed to the address he provided me

Please be advised that Nova Orthopedic and Spine Care has contacted the patient via Sports Mediçine phone and emailWe have reviewed the account and our office policy and determined Orthopedic Surgery that there was an error on our behalf [redacted] is due a refund of $for a deposit paid to this office to reserve an appointment that in turn needed to be cancelled He has been advised that the refund is in process today and will be mailed to the address he provided me

To Whom It May Concern;I am in receipt of a complaint letter in our office from the Revdex.com that a patient sent to you,Our policy in this office is to hold a deposit for a late cancellation/no-show fee for surgery. We have had patients cancel surgery at the last minute for a surgical...

procedure leaving the doctor's schedule empty and preventing our office from moving another surgery into that time slot.This patient provided the deposit and after her surgery, she was awaiting her refund. We usually write the refunds right after the surgery is adjudicated by the insurance company. In this case, her surgery was billed out of our office two days after her surgery and we were waiting to see how the insurance company processed the claim. It was adjudicated and paid in our office Wednesday, 11/2/16. Policy in the office is to write refunds on Fridays on a weekly basis. Her refund was put into the que to be written. Her check was written Friday, 11/4/16 and posted to her account on that date.Because the patient was anxious, we called her to pick up the check so she did not have to wait on the mail. The patient picked up the check on 11/4/16.Janice D[redacted] Practice Administrator

Please be advised that Nova Orthopedic and Spine Care has contacted the patient via Sports Mediçine phone and email. We have reviewed the account and our office policy and determined Orthopedic Surgery that there was an error on our behalf. [redacted] is due a refund of $50 for a deposit...

paid to this office to reserve an appointment that in turn needed to be cancelled. 
He has been advised that the refund is in process today and will be mailed to the address he provided me.

Please be advised that Nova Orthopedic and Spine Care has contacted the patient via Sports Mediçine phone and email. We have reviewed the account and our office policy and determined Orthopedic Surgery that there was an error on our behalf. [redacted] is due a refund of $50 for a deposit...

paid to this office to reserve an appointment that in turn needed to be cancelled. He has been advised that the refund is in process today and will be mailed to the address he provided me.

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Address: 14605 Potomac Branch Drive suite 300, Woodbridge, Virginia, United States, 22191

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