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Nova Property Management

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Reviews Nova Property Management

Nova Property Management Reviews (19)

Thank you for making us aware of your concerns On October 6th you came in person to our office to pay your rent You handed Eli at the front counter X $100’s and X $20’s This equals $ The money was counted in front of you You were handed a receipt showing you paid $1100, you accepted the receipt and you left This money was later counted and verified by myself I verified again that there was $that you turned in At 5:35pm that evening, you called us and left a message with our answering service In your own words of which a copy can be provided, you said “I gave him X 100’s, and X 20’s accidently” In your very own words on the very same day you acknowledge what you turned into us That adds up to exactly $1100, which is the exact amount on the receipt that was given to you A copy of both the message you left and a copy of the receipt can be provided

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The prior tenant who was renting the condo ended their lease sometime in the spring of I don't really know which month because I was not informed by NovaIt may have been March At some point in June I was informed by Nova that the carpets needed to be replaced because they were really oldMind you, the last statement that I received was from December of The next notification that I received from Nova was in October after they received notification that the HOA had placed a lien on my property because the HOA dues were not being paidAt no point before that, was I informed that the dues were not being paid and that I should be paying them myselfAdditionally, it wasn't until I received a copy of my statements in February of 2015, that I saw that Nova had performed services totaling almost $without informing me of it prior to doing soI did not receive a copy of my statement until December of It is this profound lack of communication from January until October of that caused a significant financial and legal burden that could have been avoided had communication been maintained Sincerely, [redacted]

Thank you for your response, though your responses again are rather inaccurate The pipe bursting can in no way be blamed on Nova It was a pipe on an exterior wall that burst when very cold outside Nova didn’t put the pipe there, we did not make it cold outside, and Nova did not turn down your heat As to your point #1, please read the text the tenant sent, on January 15th she states she doesn’t need the house and to re-rent it It does not state she is not staying there There is absolutely zero documentation that shows she wasn’t staying there To the contrary, the tenant signed a lease stating she was responsible for the house Point #2, We put an eviction notice on the door for non-payment It had nothing to do with the freeze up At that point the tenant had not paid rent She later paid the January rent in full, for the month you claim she wasn’t responsible for or checking on the house Why would she have paid the rent if she wasn’t responsible for and using the house? Point #3, Nova was not checking on the house, as the tenant did not notify us she was going to absent from the house for more than seven days Your first email states that Nova discovered the leak, which is inaccurate Now in this email you state the tenant discovered the leak This is accurate and shows the tenant was checking on the houseEven using the dates you provided the tenant notified us on January 15th to re-rent the house The tenant, which you now acknowledge, discovered the leak on January 21st That was six days later This shows the tenant didn’t allow more that seven days to go by without checking on the house Point #4, if the tenant chose to be gone from the house and not notify Nova that was the tenants’ decision, not Nova’s Nova cannot be blamed for the tenant being gone from the house for a while It is very unfortunate that the pipe burst when she was gone, but that in no way can be blamed on Nova Point #5, the paragraph that you state is the lease that the tenant signed This shows that the tenant is responsible, not NovaParagraph on renters insurance that you conveniently don’t mention states “tenant acknowledges that if they fail to procure such insurance, it is their responsibility and they alone shall bear the consequences.” Again, Nova did not cause your pipe to burst Nova was not informed that the tenant was absent from the property The tenant discovering the leak shows that the tenant was checking on and using the property She paid rent for the month of January, which shows she was using and responsible for the property We have in writing from the tenant on January 28th that she is moving out If she paid for the month and sent us in writing that she is moving out, this obviously shows she was in and responsible for the property To conclude, Nova did not violate the contract that you signed Again to the contrary, the contract you signed, copy can be provide, states that you fully agree to release us from unreported maintenance issues, which is exactly what you are trying to do

Thank you for making us aware of your concerns As already discussed with you, Nova cannot get involved in roommate disagreementsWith the issues that have come from this unit, we served this unit a day eviction notice on October 31st This means you and any and all roommates must be gone by the end of November I image this is the real reason you turned in a complaint As explained, once everyone is gone from the unit, we will do an inspection on the property Provided you have a zero balance on the rent and there isn't any repairs or cleaning that needs to take place, the security deposit we be refunded Thank you

Thank you for making us aware of your concerns, though several of the items you pointed out are inaccurate The reason your pipe burst was due to poor insulation in the house and the cold temperatures outside at the time The pipe freezing and breaking can in no way be blamed against Nova or the tenant for that matter When the tenant notified Nova on January 15, that she no longer needed the house, she did not inform us at that time that she wasn’t staying in the house anymoreCopy of that text from the tenant can be providedIt was the tenant herself that went to the property and discovered the broken pipe The tenant sent our property manager a text, again a copy can be provided, on January 21st stating that she discovered the water damage and was making us aware This shows that she was going to and using the property She also sent us a text; copy can be provided, on January 28th stating she was moving out of the house This verifies that she was staying in the property The contract that you signed with Nova does not say we will check the house every seven days as you claim, copy can be providedThe lease that the tenant signed paragraph 13.Nstates the tenant shall notify management of any anticipated extended absences from the premises in excess of seven days The tenant in no way did this Copy of lease can be provided The tenant also signed a lease stating she would purchase renters insurance The time that had gone by from the tenant stating she didn’t need the house anymore and her reporting the flood was six days Nova did not cause your pipe to burst due to freezing, the tenant did not inform us she was no longer staying in the house, it was the tenant who discover the freeze and reported it, and we were not made aware of her being absent by more than seven days Even using your dates it was six days We have proof and verification of all of thisYou claim we were “very much aware that no one was living in the house and no one was actually looking after the house.” This is obviously very inaccurate The tenant was obviously looking after the house as she is the one who reported the leak, again copy of text can be provided The tenant was also very obviously staying in/using the property, otherwise she wouldn’t have sent us a text on January 28th stating she was moving out You can’t move out of something if you haven’t moved in You also signed a contract, copy can be provided, that states “Owner agrees to save manager harmless from any damage to owner property, owner acknowledges that there is an inherent risk in real estate rentals including undiscovered or unreported maintenance items with the property and therefore agrees to release Manager of all liability associated with said items.”

Thank you for voicing your concern. It does appear that there is a miscommunication. You spoke with our office on Friday, September 30th, and they offered to meet you at the property at 12:30pm. You instructed them to “not worry about it”, that you were going to put the key under
the matYou also said to call you when everything is done. You moved out on 9-30, it is now 10-3, so it has just been the weekend since you moved out. As Michelle explained to you, by law we have days to return your deposit if there are no deductions. If there is maintenance or cleaning needed we then by law have days to return your deposit, it has been three. I will get with the property manager to make sure that we expedite your deposit. Please feel free to contact directly if you should have any questions

Initial Business Response /* (1000, 5, 2017/01/24) */
I am sorry Ms*** feels this wayShe came to us on 1/18/and had us order a wheel bearing for her jeepShe was informed that it had to be ordered and that a deposit would be neededShe was informed that deposits on special orders are
non refundable and it is stamped on her receipt that she signedFurthermore, there is a sign displayed above the cashier that states the sameThe next morning on 1/19/Mr.*** and a gentleman came into Apex and irately began calling us ripoffs demanding a refund***, the manager on duty attempted to explain the reason for special order depositsMs*** and the gentleman refused any explanation and just continued to get louder***, in an attempt to defuse the situation offered to waive the refund policy less any shipping and restocking to return the part incurred from the supplier*** called the supplier and was told shipping both ways along with restocking would be ** dollars, so he refunded her the remaining ** despite them continuing to call him and the company names publiclyPlease find the attached deposit receipt showing NO refund policy and her signature on the 18th of January
Thank you

I am rather confused by your statement that you didn’t know. Back in October we sent you an email about your HOA account going to an attorney due to the balanceOn October 11th, you sent us an email acknowledging our email, thanked us for the update, and said you were sending funds to the
HOA. Apparently they had to send your check back due to being filled out incorrectly. We also have emails from you back in November acknowledging that you knew they were behind and that you were going to send the HOA funds to get caught upYou sent us that email on 11-19-16, copy of your email can be provided if needed. In January and February, you instructed/authorized Nova not to collect rent from the tenant due to all the electrical/mechanical issues your unit was having. This means per your instruction you knew that there weren’t any funds coming into your account. As we can only work with funds on hand, this means you knew we did not have the funds coming in to pay your HOA. This was also communicated to you by our monthly reports that we send you every month. Recently they have shown no income coming in per your instructions with no HOA payments going out due to lack of funds. Between the emails we sent you about the problem, your acknowledgement emails in return, your instructions not to collect rent from the tenant, and our statements showing they were not getting paid due to lack of funds, I am confused how you say you didn’t know. Please feel free to contact me to discuss further, as I wish all items to be clear and you to be completely satisfied. Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The prior tenant who was renting the condo ended their lease sometime in the spring of 2016. I don't really know which month because I was not informed by Nova. It may have been March 2016. At some point in June 2016 I was informed by Nova that the carpets needed to be replaced because they were really old. Mind you, the last statement that I received was from December of 2015. The next notification that I received from Nova was in October 2016 after they received notification that the HOA had placed a lien on my property because the HOA dues were not being paid. At no point before that, was I informed that the dues were not being paid and that I should be paying them myself. Additionally, it wasn't until I received a copy of my 2016 statements in February of 2015, that I saw that Nova had performed services totaling almost $3400 without informing me of it prior to doing so. I did not receive a copy of my statement until December of 2016. It is this profound lack of communication from January 2016 until October of 2016 that caused a significant financial and legal burden that could have been avoided had communication been maintained.
Sincerely,
[redacted]

Thank you for making us aware of your concerns, though several of the items you pointed out are inaccurate.  The reason your pipe burst was due to poor insulation in the house and the cold temperatures outside at the time.  The pipe freezing and breaking can in no way be blamed against...

Nova or the tenant for that matter.  When the tenant notified Nova on January 15, 2016 that she no longer needed the house, she did not inform us at that time that she wasn’t staying in the house anymore. Copy of that text from the tenant can be provided. It was the tenant herself that went to the property and discovered the broken pipe.  The tenant sent our property manager a text, again a copy can be provided, on January 21st stating that she discovered the water damage and was making us aware.  This shows that she was going to and using the property.  She also sent us a text; copy can be provided, on January 28th stating she was moving out of the house.  This verifies that she was staying in the property.  The contract that you signed with Nova does not say we will check the house every seven days as you claim, copy can be provided. The lease that the tenant signed paragraph 13.N. states the tenant shall notify management of any anticipated extended absences from the premises in excess of seven days.  The tenant in no way did this.  Copy of lease can be provided.  The tenant also signed a lease stating she would purchase renters insurance.  The time that had gone by from the tenant stating she didn’t need the house anymore and her reporting the flood was six days.  Nova did not cause your pipe to burst due to freezing, the tenant did not inform us she was no longer staying in the house, it was the tenant who discover the freeze and reported it, and we were not made aware of her being absent by more than seven days.  Even using your dates it was six days.  We have proof and verification of all of this. You claim we were “very much aware that no one was living in the house and no one was actually looking after the house.”  This is obviously very inaccurate.  The tenant was obviously looking after the house as she is the one who reported the leak, again copy of text can be provided.  The tenant was also very obviously staying in/using the property, otherwise she wouldn’t have sent us a text on January 28th stating she was moving out.  You can’t move out of something if you haven’t moved in.
You also signed a contract, copy can be provided, that states “Owner agrees to save manager harmless from any damage to owner property, … owner acknowledges that there is an inherent risk in real estate rentals including… undiscovered or unreported maintenance items with the property… and therefore agrees to release Manager of all liability associated with said items.”

Complaint: [redacted]I am rejecting this response because there was not an investigation done with both employees who were in the front office, management didn't response in my messages, and records were not cleared from errors and discretions. Eli was setting next with a lady who was watching me counting my money. He didn't count my money in front of me after he picked it most my cash. He couldn't confirm in my face the next day if he counted my money before putting it with my papers. Sincerely,[redacted]

We had sent you the documention in the mail, we had no way of knowing that you did not receive it.  One of our property managers is sending you an email today and scanning the documentation to you.  It is the documention from the proprty owner of the unit you rented showing...

the cost of repairing the unit due to the dog damage and repairs needed after you moved out.  You will have those by the end of the business day.  Thank you.

Thank you for making us aware of your concerns.  As already discussed with you, Nova cannot get involved in roommate disagreements. With the issues that have come from this unit, we served this unit a 30 day eviction notice on October 31st.  This means you and any and all roommates must...

be gone by the end of November.  I image this is the real reason you turned in a complaint.  As explained, once everyone is gone from the unit, we will do an inspection on  the property.  Provided you have a zero balance on the rent and there isn't any repairs or cleaning that needs to take place, the security deposit we be refunded.  Thank you.

Thank you for your response, though your responses again are rather inaccurate.  The pipe bursting can in no way be blamed on Nova.  It was a pipe on an exterior wall that burst when very cold outside.  Nova didn’t put the pipe there, we did not make it cold outside, and Nova did not turn down your heat.
As to your point #1, please read the text the tenant sent, on January 15th she states she doesn’t need the house and to re-rent it.  It does not state she is not staying there.  There is absolutely zero documentation that shows she wasn’t staying there.  To the contrary, the tenant signed a lease stating she was responsible for the house.
Point #2, We put an eviction notice on the door for non-payment.  It had nothing to do with the freeze up.  At that point the tenant had not paid rent.  She later paid the January rent in full, for the month you claim she wasn’t responsible for or checking on the house.  Why would she have paid the rent if she wasn’t responsible for and using the house?
Point #3, Nova was not checking on the house, as the tenant did not notify us she was going to absent from the house for more than seven days.  Your first email states that Nova discovered the leak, which is inaccurate.  Now in this email you state the tenant discovered the leak.  This is accurate and shows the tenant was checking on the house. Even using the dates you provided the tenant notified us on January 15th to re-rent the house.  The tenant, which you now acknowledge, discovered the leak on January 21st.  That was six days later.  This shows the tenant didn’t allow more that seven days to go by without checking on the house.
Point #4, if the tenant chose to be gone from the house and not notify Nova that was the tenants’ decision, not Nova’s.  Nova cannot be blamed for the tenant being gone from the house for a while.  It is very unfortunate that the pipe burst when she was gone, but that in no way can be blamed on Nova.
Point #5, the paragraph that you state is the lease that the tenant signed.  This shows that the tenant is responsible, not Nova. Paragraph 11 on renters insurance that you conveniently don’t mention states “tenant acknowledges that if they fail to procure such insurance, it is their responsibility and they alone shall bear the consequences.”
Again, Nova did not cause your pipe to burst.  Nova was not informed that the tenant was absent from the property.  The tenant discovering the leak shows that the tenant was checking on and using the property.  She paid rent for the month of January, which shows she was using and responsible for the property.  We have in writing from the tenant on January 28th that she is moving out.  If she paid for the month and sent us in writing that she is moving out, this obviously shows she was in and responsible for the property.
To conclude, Nova did not violate the contract that you signed.  Again to the contrary, the contract you signed, copy can be provide, states that you fully agree to release us from unreported maintenance issues, which is exactly what you are trying to do.

Complaint: [redacted]I am rejecting this response because:
I totally disagree with the statement made by Nova Management Property. (See below Nova Email dated 1/22/2016) The pipes did not burst due to poor insulation in the house.  I personally lived in that house from August 1979 til October 2008.  During my tenure there was never an issue with pipes freezing due to cold temperatures.  The pipes freezing and breaking can be attributed to the following reasons:  1) The heat was turned off or put on a low temperature prior to beginning of winter 2)  due to no one living in the house the heat was off or stayed on a low temperature for an extensive period of time until the tenant went by the house in December or January and turned the heat up, by this time the pipe had accumulated ice and causing the pipe to burst when the heat was turned on to a higher temperature.  [redacted]Date: January 22, 2016 at 7:26:48 PM ESTTo: [redacted]Subject: [redacted]Hi [redacted].I wanted to let you know right away. We found out about this today. There is some serious issues with the house. The tenant did not stay in the home for awhile and it looks like two heat loops broke. There is a lot of mold which is still growing thru out the whole house.1.  It is very untruthful for Nova to states "When the tenant notified Nova on January 15, 2016 that she no longer needed the house, she did not inform us at that time that she wasn’t staying in the house anymore".    Nova was very much aware of the house been empty because the tenant had notified Nova that she was waiting on certification from State of Alaska.  Another reason why Nova knew of the the house being empty because "PER THE TENANT" she had made it known that if certification wasn't granted the house wouldn't be needed. It appears tenant received denial of certification in December or early January and notified Nova on January 15, 2016 to put the house back on the rental list. 2.  On January 15, 2016 tenant notified Nova the house was no longer needed, an Eviction Notice was put on the door/window of the property to have all belongings to be moved by January 25, 2016. Text as well as pictures can be submitted stating that on January 15, 2015, that tenant was issued a Eviction Notice to be out and off the property by January 25, 2016.   3.  Nova nor the tenant was checking on the house because on January 21, 2016, the tenant went to move the itemsfrom the thouse to  be used for her Assited Living and she discovered that the house had flooded from the bursted pipe and by this time over two hundreds gallons of  water had leaked from the pipe that had burst and the entire house had molded throughout, costing approximately $60,000.00.  Note:  Mold does not take over the entire house within several days. This shows that the tenant nor Nova was going by checking on this property.  4. The question asked to Nova : If the tenant was living in the house or even staying in the property, how could mold take over the entire house within several days. This shows that the tenant was not living in the house nor was Nova was going by checking on this property.  If tenant was living in the property the water leak should have been detected weigh before two hundreds gallons of water flooded the property. 5.   The contract that was signed with Nova does states the following:  paragraph 13.N. states the tenant shall notify management of any anticipated extended absences from the premises in excess of seven days.  However, mold does not take over the entire house within several days. This shows that the tenant nor Nova was going by checking on this property and it also isevidence that the tenant was not living in the property.   In conclusion, Nova Property did not take care of my property in accordance with the signed contract,  nor did he follow the guidelines in the contract to make the tenant show proof of renter insurance per the contract.  
Sincerely,[redacted]

Thank you for making us aware of your concerns.  On October 6th you came in person to our office to pay your rent.  You handed Eli at the front counter  7 X $100’s and 20 X $20’s.  This equals $1100.  The money was counted in front of you.  You were handed a receipt...

showing you paid $1100, you accepted the receipt and you left.  This money was later counted and verified by myself.  I verified again that there was $1100 that you turned in.  At 5:35pm that evening, you called us and left a message with our answering service.  In your own words of which a copy can be provided, you said “I gave him 7 X 100’s, and 20 X 20’s accidently”.  In your very own words on the very same day you acknowledge what you turned into us.  That adds up to exactly $1100, which is the exact amount on the receipt that was given to you.  A copy of both the message you left and a copy of the receipt can be provided.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

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Address: 767 S. Nova Road, Ormond Beach, Florida, United States, 32174

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