Initial Business Response /* (1000, 10, 2015/10/27) */
We visited with the residents 10/20/and per our conversation we made the decision and evacuated ALL freon from the unit and evaporatorAt this time there is no freon in the unit or linesWe notified the resident via letter that was hand
served to them to let them know that we would readdress their home in February before the oncoming warmer weather next seasonWe have addressed all concerning issues with them and at last conversation all was good to date
Initial Consumer Rebuttal /* (3000, 13, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
management claims to acknowledge freon leak which their tech told us of circa 9/They admit they have "removed freon" yet have not removed unit for repair, which is the next stepThey ignore complaints of continued burning eyes/throat/nose/palpitations/difficulty swallowing most noticeable at floor level matching freon which sinks to ground, yet seem to be playing a game not removing the equipmentThe tech who supposedly removed this freon was observed having none of the required tools and freon leak signs remainSee added info for more details of claims that do not match logic nor reality
Initial Business Response /* (1000, 18, 2015/12/10) */
We understand how someone can get very frustrated with any situationWe have made many attempts to make resolution for this situationTo many to list but one of which included letting the residents out of their lease with no penalties because
of them feeling their life/safety was at riskThis was denied by residents to this pointThere has finally been a resolution worked outWith finally being able to gain entry after many unsucessful attempts, we have finally made a sucessful appointment to be at the home to do what we feel are an agreeable amount of repairs that the residents have agreed would satisfy them, per conversationIt is always our policy to make sure that our residents are satisfied, which sometimes is a processThis can sometimes be difficult for some to understand in some industriesWe strive to have a sucessful company and in 99% of all situations we have happy residents and are happy to say that these situations are few and far betweenOur end goal is to take care of the complainants as directed, and to have all parties satisfied
Initial Consumer Rebuttal /* (3000, 20, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we asked since june for repairmuch games and refusing to reply to questions, dodgygot owner at door 12/claiming would do repair 12/NO SHOWManager claimed 12/didnt actually order coil part yetAt door, owner threatened us, that if his maintenance guys came to replace coil and it still leaked vapors, would evict usAnswer proper is will have men fix any botching they doAlso stated would leave freon unconnected excuse "temps must be above 55"It was 70-all weekMen came and left sewer condensate line open into home, broken off; not connected; two linesWe had to seal off with tape and plastic for interim until we leaveWhile living here no air nor heat on 100+ days and 30+ nights, since June, owners comment "wont renew lease" improper and discriminatory - never late with rent, never trouble in tenancy, merely asked repair doneMuch games will never rent from this owner with LLC's including Lokies Legacy, appears to be a fan of chaos and causing trouble purposefullyNever ever did we deny entrance - manager tried to have Jason Thompson's other HVAC llc person come to override Sear's findings, without appointment, and improperWe dont diagnose twice and she appeared to be trying to get out of caught freon positive leaking by 2nd opinion, just more gamesWe did get no-shows x so far from them waiting all day, so her claim "couldnt come in" totally bogus
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like to point out, that when placing my deposit, I was promised a fully renovated apartment. On move in date, that is not what I received. The property manager agreeded to let me out of my lease, or asked what would be acceptable. The list of items I requested, was what I was promised upon move in. That is not what I walked into. I could not take a shower the first week I lived here. The reason for my complaint was because of how poorly they manage their properties and treat residents. I did not send Mr. [redacted] multiple emailed, I sent one email to two address posted on the internet. It was impossible to speak with anyone in their office. I had to beg someone in the accounting department to take my message. I only wanted the apartment I was promised when I gave my non refundable deposit. Nova's customer service skills could use some polishing, hence the 1 star rating they have. For now, I only have 7 months on my lease, and I will definitely not be renewing it.
Sincerely,
[redacted]
Ms. [redacted] viewed the
apartment that she had rented on August 16,
2017. After viewing the apartment, she signed a Lease
Contract. She contacted the property manager on 08.17.17 asking
for the following to be replaced in her apartment: New cabinets, new bath tub and surround, new...
bathroom
light fixtures and a new bathroom mirror. The manager then contacted me with the resident's request. I then contacted [redacted], my supervisor, regarding her replacement requests. He agreed that we could take care
of everything except for replacing the cabinets. The cabinets were in good condition and new counter tops had been installed prior to move in. The manager relayed
this information to the
resident and she agreed
to all being replaced except for the cabinets. The bath tub and surround were replaced on 08.18.17.The final sheetrock repairs andpaint to the bath tub area were completed on08.23.17. Ms. [redacted] contacted the
property manager again on 08.22.17 stating that the bath tub had not been caulked and was
not usable. She was informed that the bath tub and surround were water tight and did not require caulking. The resident also asked for a keyless entry and a peep hole for her front
door and sent the property manager an email regarding Landlord Tenant Law in the state of Texas requiring a landlord to install keyless
entries. The resident was very upset that her lights and mirror had not been replaced and asked to speak with themanager's
supervisor. I contacted Ms. [redacted] on 08.23.17.I explained to her that
the lighting and mirror had been ordered on
08.18.17 and as soon as they arrived they would be installed. I told her the items were going to be delivered
that same day and if it was early. enough In the day
we absolutely would
install them before the close of business.
I also informed her that Landlord Tenant Law in the state of Oklahoma did not require keyless entries and we would not be able to install this. There was absolutely nothing that l could say to this
resident that would make her happy now. She
made several statements that I was treating her poorly and that I was not helping her at all. I apologized for the delay but she wanted to speak to my superior and she asked who that was.
I gave her my supervisor's name,[redacted].The bathroom llghts and the mirror were replaced and the peep hole was
installed the same day of my telephone conversation with her.She contacted our
corporate office that same day but was not able to
speak with Mr.[redacted]. She then sent him several emails regarding the poor treatment
that I had given her. Mr. [redacted] being aware of the entire
situation responded to her email that after speaking with me and considering
her situation there was not anything else that we could do to help her.
Initial Business Response /* (1000, 10, 2015/10/27) */
We visited with the residents 10/20/and per our conversation we made the decision and evacuated ALL freon from the unit and evaporatorAt this time there is no freon in the unit or linesWe notified the resident via letter that was hand
served to them to let them know that we would readdress their home in February before the oncoming warmer weather next seasonWe have addressed all concerning issues with them and at last conversation all was good to date
Initial Consumer Rebuttal /* (3000, 13, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
management claims to acknowledge freon leak which their tech told us of circa 9/They admit they have "removed freon" yet have not removed unit for repair, which is the next stepThey ignore complaints of continued burning eyes/throat/nose/palpitations/difficulty swallowing most noticeable at floor level matching freon which sinks to ground, yet seem to be playing a game not removing the equipmentThe tech who supposedly removed this freon was observed having none of the required tools and freon leak signs remainSee added info for more details of claims that do not match logic nor reality
Initial Business Response /* (1000, 18, 2015/12/10) */
We understand how someone can get very frustrated with any situationWe have made many attempts to make resolution for this situationTo many to list but one of which included letting the residents out of their lease with no penalties because
of them feeling their life/safety was at riskThis was denied by residents to this pointThere has finally been a resolution worked outWith finally being able to gain entry after many unsucessful attempts, we have finally made a sucessful appointment to be at the home to do what we feel are an agreeable amount of repairs that the residents have agreed would satisfy them, per conversationIt is always our policy to make sure that our residents are satisfied, which sometimes is a processThis can sometimes be difficult for some to understand in some industriesWe strive to have a sucessful company and in 99% of all situations we have happy residents and are happy to say that these situations are few and far betweenOur end goal is to take care of the complainants as directed, and to have all parties satisfied
Initial Consumer Rebuttal /* (3000, 20, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we asked since june for repairmuch games and refusing to reply to questions, dodgygot owner at door 12/claiming would do repair 12/NO SHOWManager claimed 12/didnt actually order coil part yetAt door, owner threatened us, that if his maintenance guys came to replace coil and it still leaked vapors, would evict usAnswer proper is will have men fix any botching they doAlso stated would leave freon unconnected excuse "temps must be above 55"It was 70-all weekMen came and left sewer condensate line open into home, broken off; not connected; two linesWe had to seal off with tape and plastic for interim until we leaveWhile living here no air nor heat on 100+ days and 30+ nights, since June, owners comment "wont renew lease" improper and discriminatory - never late with rent, never trouble in tenancy, merely asked repair doneMuch games will never rent from this owner with LLC's including Lokies Legacy, appears to be a fan of chaos and causing trouble purposefullyNever ever did we deny entrance - manager tried to have Jason Thompson's other HVAC llc person come to override Sear's findings, without appointment, and improperWe dont diagnose twice and she appeared to be trying to get out of caught freon positive leaking by 2nd opinion, just more gamesWe did get no-shows x so far from them waiting all day, so her claim "couldnt come in" totally bogus
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like to point out, that when placing my deposit, I was promised a fully renovated apartment. On move in date, that is not what I received. The property manager agreeded to let me out of my lease, or asked what would be acceptable. The list of items I requested, was what I was promised upon move in. That is not what I walked into. I could not take a shower the first week I lived here. The reason for my complaint was because of how poorly they manage their properties and treat residents. I did not send Mr. [redacted] multiple emailed, I sent one email to two address posted on the internet. It was impossible to speak with anyone in their office. I had to beg someone in the accounting department to take my message. I only wanted the apartment I was promised when I gave my non refundable deposit. Nova's customer service skills could use some polishing, hence the 1 star rating they have. For now, I only have 7 months on my lease, and I will definitely not be renewing it.
Sincerely,
[redacted]
Ms. [redacted] viewed the
apartment that she had rented on August 16,
2017. After viewing the apartment, she signed a Lease
Contract. She contacted the property manager on 08.17.17 asking
for the following to be replaced in her apartment: New cabinets, new bath tub and surround, new...
bathroom
light fixtures and a new bathroom mirror. The manager then contacted me with the resident's request. I then contacted [redacted], my supervisor, regarding her replacement requests. He agreed that we could take care
of everything except for replacing the cabinets. The cabinets were in good condition and new counter tops had been installed prior to move in. The manager relayed
this information to the
resident and she agreed
to all being replaced except for the cabinets. The bath tub and surround were replaced on 08.18.17.The final sheetrock repairs andpaint to the bath tub area were completed on08.23.17. Ms. [redacted] contacted the
property manager again on 08.22.17 stating that the bath tub had not been caulked and was
not usable. She was informed that the bath tub and surround were water tight and did not require caulking. The resident also asked for a keyless entry and a peep hole for her front
door and sent the property manager an email regarding Landlord Tenant Law in the state of Texas requiring a landlord to install keyless
entries. The resident was very upset that her lights and mirror had not been replaced and asked to speak with themanager's
supervisor. I contacted Ms. [redacted] on 08.23.17.I explained to her that
the lighting and mirror had been ordered on
08.18.17 and as soon as they arrived they would be installed. I told her the items were going to be delivered
that same day and if it was early. enough In the day
we absolutely would
install them before the close of business.
I also informed her that Landlord Tenant Law in the state of Oklahoma did not require keyless entries and we would not be able to install this. There was absolutely nothing that l could say to this
resident that would make her happy now. She
made several statements that I was treating her poorly and that I was not helping her at all. I apologized for the delay but she wanted to speak to my superior and she asked who that was.
I gave her my supervisor's name,[redacted].The bathroom llghts and the mirror were replaced and the peep hole was
installed the same day of my telephone conversation with her.She contacted our
corporate office that same day but was not able to
speak with Mr.[redacted]. She then sent him several emails regarding the poor treatment
that I had given her. Mr. [redacted] being aware of the entire
situation responded to her email that after speaking with me and considering
her situation there was not anything else that we could do to help her.