Nova Suites

Dear Revdex.com representatives, Miranova suites has received a complaint from one of our costumers (guests) [redacted] ***, complaint # [redacted] .Mr [redacted] booked hotel room at the [redacted] through [redacted] Hotel charged this guest twice for the same stayHowever the hotel has refunded [redacted] for booking # [redacted] (virtual card ending in ***) and [redacted] opened the caseHotel management has received refund confirmation from the [redacted] and promised to transfer money to the Mr [redacted] account within 2-daysHowever, Mr [redacted] didn’t receive his money from the [redacted] .Payment refund operation has been successfully completed and refund has been transferred to the [redacted] virtual card [redacted] billing department was supposed to transfer money from the virtual card to the guest's card.We apologize for the inconvenience and suggest contacting [redacted] billing departmentSincerely, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

Dear Revdex.com representatives, Miranova suites has received a complaint from one of our costumers (guests) [redacted], complaint # [redacted].Mr. [redacted] booked hotel room at the [redacted] through [redacted]. Hotel charged this guest twice for the same stay. However the hotel has refunded...

[redacted] for booking #[redacted] (virtual card ending in [redacted]) and [redacted] opened the case. Hotel management has received refund confirmation from the [redacted] and promised to transfer money to the Mr. [redacted] account within 2-3 days. However, Mr. [redacted] didn’t receive his money from the [redacted].Payment refund operation has been successfully completed and refund has been transferred to the [redacted] virtual card. [redacted] billing department was supposed to transfer money from the virtual card to the guest's card.We apologize for the inconvenience and suggest contacting [redacted] billing department. Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]