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Novaderm.com Reviews (6)

Dear Ms [redacted] , We are deeply troubled by this complaint as a reputable contractor we have always honored our warrantiesLast year, prior to you purchasing your new home we installed a new roof on the property along with a new sky lightYou requested to have the skylight removed and have made the statement we would do this for "free"As generous of a company we are unfortunately there must have been a miscommunication between us as we do not do work for freeI do apologize for the miscommunication, please contact me directly so that I can personally handle these issues and get your roof fixed under our warranty Respectfully, [redacted] ***General Manager###-###-#### (Cell)

We would like to apologize to Mrs*** for the delay in completing repairs. Our original crew that was scheduled to do the repairs was delayed due to electrical issues we were not licensed to repair. When those issues were resolved he would return to complete the work which would
take roughly 4-working days. After hurricane Matthew hit Jacksonville labor became scarce and the original crew was no longer available. We attempted to have several other crews come in on the job but due to the increase demand we could no longer afford to hire them.We will gladly refund Mrs***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They completely ignored my reason for the complaint I don't believe they even read the complaint based on the responseThe complete disregard for such a formal complaint just shows how terrible this company isI did not file with the Revdex.com because of misscomunication about taking a skylight outThat is simply how the issue startedI filed a complaint because of the complete lack of communication, respect and urgency of the condition of my roof which is under warrantyIt took several months and over phone calls (AFTER the replacing the skylight issue was resolved) to get anyone out to my placeIt then took two more visits with several phone calls and a few more flooding incidents in my restroom to ever be fixed
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I'm sorry that you had issues getting in touch with us, I do not understand why perhaps it was during our transition from relocating our officeWhat would you like us to do? I asked you in my last response to contact me directly on my cellWe are a very solid company comprised of people who genuinely care so I reject your response calling us a terrible companyIf there is anything I can do to resolve your issue please contact me via cell at ###-###-#### thank you

Dear Ms. [redacted], We are deeply troubled by this complaint as a reputable contractor we have always honored our warranties. Last year, prior to you purchasing your new home we installed a new roof on the property along with a new sky light. You requested to have the skylight removed and have...

made the statement we would do this for "free". As generous of a company we are unfortunately there must have been a miscommunication between us as we do not do work for free. I do apologize for the miscommunication, please contact me directly so that I can personally handle these issues and get your roof fixed under our warranty.  Respectfully,  [redacted]General Manager###-###-#### (Cell)

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Address: 10365 Hood Rd S Ste 209, Keller, Texas, United States, 32257-3261

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www.trynovaderm.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Novaderm.com, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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