Novak

Tell us why hereThis vehicle came into our shop with an intermittent loss of power During our initial inspection, the vehicle failed to start We checked the battery and found it to be bad, we were told the battery was a new battery from the customer, however the battery was from We jump started the car, and found vehicle did not have consistent voltage necessary to continue with our initial inspection The customer did not wish to have our dealership replace her battery, and the customer brought their own battery and installed it themselves because they felt the price of our *** battery was too high After the battery was replaced by the customer the vehicle did start but based on the condition of the vehicle after our initial inspection, we informed her there would be a diagnostic fee to look at the potential electrical concerns of the vehicle It was at this point the customer refused to agree to any other potential diagnostic charges Our fees are based on the condition and nature of the concern but are applied to any final repairIt is important to note there not “machine” to plug a car into that will tell you the needed repairs, it only gives you the general direction/ starting point.As of this point we have done no repairs nor have we been able to diagnose any other concern other than the initial No Start because the customer will not agree to any potential charges We have not disassembled any components on the vehicle

it is my understanding the keys were provided to the customer alreadyTim

I have spoken with Mr [redacted] on this concern.The vehicle was brought into the dealership on 7-8- We found the van had different codes ion the system, and the ECM did not provide proper data We did notice the van had prior work done and items had been disconnected Additional time would be needed, we attempted to contact the customer on 7-12-we were aware the phone number we were using was not the best number to speak to the customer on 7-15-the customer was updated 7-19-After additional testing we diagnosed an ECM failure, and a new ECM was necessary to begin correction of the van, but based on its condition we were unable to know more until that item was resolved On 7-21-the ECM replacement was authorized with the understanding we believe there could be other concerns On 7-26-we installed the ECM and contacted the customer After the ECM install was completed At that time we cleared the codes and found coming back for circuit in the transmission and a multiple misfire code in the engineat that point we recommended the vehicle not be driven and additional time be spent to look at the vehicle The customer declined and took the vehicle The receipt clearly mentions these items When the vehicle was brought back we discovered the vehicle had a misfire in CYLs and The coil packs to these Cylinders have failed and we believe the Catalytic converters are in need of replacement as well While we understand the customers concerns We have been in contact with the customer and have shared our concerns While we could have possibly been faster, we did provide diagnostic services on the vehicle After speaking to the customer he requested we halt service on the car and allow him to go to a different dealershipTim

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoken with the GM of the dealership While the details offered in the response are somewhat accurate, they were not complete I was told the vehicle would be ready for piseveral times, but when I called for an update, I was told the work had not been completed My issue is less with the work the dealer performed, and more with the lack of communication and poor setting of expectations throughout the process The GM himself never apologized for having my vehicle for over six calendar weeks without any diagnosis of issues When I was told I could pick up the vehicle after the ECM was replaced, I was told that the vehicle was running, but "poorly." I was told that I should "get the van checked out sooner than later." Jon, service tech, told me this directly The receipt may say that I was advised not to drive the vehicle, but this was not relayed to me as I got into the car I should have been told that it was not safe for the vehicle to be driven Because of the poor service I received, I had the vehicle towed to another dealership and paid for the additional troubleshooting (which I'm not sure was even started until the day I filed the Revdex.com complaint) So, after over days of not having use of the vehicle, I paid over $for repairs Other than putting in the $ECM, I am not sure they even did any work on the car [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I provided my licensing and vehicle tag information to the dealership, the very next day following the initial sale transaction, March 5, Followon Monday, March 7, with a phone call and still received no response or verification that the information was received After business days, I called again and was told that my tags had been mailed out After an additional days; I still had not received my tags This time on Monday, March 14, I went in to the dealership personally and was told that my registration was going to be e-mailed to me by the close of business that night No response, after an e-mail to the dealerships General Manager, I was contacted by the finance department on Wednesday, March and was told that the titling people were at fault Basically the dealership shifted the blame to a different department The next day, I was e-mailed the incorrect registration from the titling department; same last name Again another phone call and e-mail to inform them of the error, and the titling department sent me my correct registration, via e-mail I will say, the lady who help me from the Pohanka titling department was very punctual, polite and helpful She, by far was the most professional Pohanka employee during this process.By the time all was said and done, it wasn't until March 28th when I received my printed, "hard copy" of my registration via the *** Regards, [redacted]

The customers tags were issued to him, with a date 3/25/a delay occurred due to the customer requesting a transfer of tags that were not with the customer at the time of sale Once those tags were received, the process occurred normally.***