NOVARTIS

[redacted] ***On behalf of myself and the Dealership, please accept my sincere apologies for the poor treatment you received from our DealershipI have spoken with our [redacted] Management team, and our entire staff regarding this exchangeThere are certain days when we are very busy and or understaffed that lead to some unhappy customers, that are left having to wait for a longer than anticipated timeWhen you arrived at our location this past Saturday, we were extremely busy, and there were a few customers waiting minutes or longer, waiting for a salesperson to free upI am sorry that you or anyone had to wait and or were treated with any disrespectI think it goes without saying that we are in the people business, and we try to create an exceptional experience for every customerI would be happy to assist you with a purchase of a [redacted] if you are still in the market, and would allow me the opportunityMy sincere apologies again.Sincerely,Billy T [redacted]

** *** first came in on 6/2/mileage for overheatingThe radiator was leaking and causing it to overheatHe returned 01/11/mileage for a check engine light on and stability light onWe replaced the coil pack and spark plugs.Mr*** came back on 01/15/for
overheating 4,miles and over months since last overheating concernwe replaced the thermostat at no chargeNo more concerns until months later and 1,mileslast visit we recommended replacing the engine due to the history and mileageThe radiator did fix the concern for months and was replaced for a leakthe plugs and coil pack were replaced for an unrelated concernnothing more we can due unless *** *** would like to replace the engine

[redacted]On behalf of myself and the Dealership, please accept my sincere apologies for the poor treatment you received from our Dealership. I have spoken with our [redacted] Management team, and our entire staff regarding this exchange. There are certain days when we are very...

busy and or understaffed that lead to some unhappy customers, that are left having to wait for a longer than anticipated time. When you arrived at our location this past Saturday, we were extremely busy, and there were a few customers waiting 30 minutes or longer, waiting for a salesperson to free up. I am sorry that you or anyone had to wait and or were treated with any disrespect. I think it goes without saying that we are in the people business, and we try to create an exceptional experience for every customer. I would be happy to assist you with a purchase of a [redacted] if you are still in the market, and would allow me the opportunity. My sincere apologies again.Sincerely,Billy T[redacted]