Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The fact that the company wants me to pay anything for something they did is disgraceful. No one insisted that they clean my car, never happened. If you can't clean something off a car without scratching it your shouldn't have touched the car at all.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
left;"> We do recall the incident with this [redacted]. When her car finished the wash she was told by the car wash attendants that tree sap doesn't come out with out a detail work (clay, compound and wax). She insisted that they would remove the excess because she did not want the tree sap to settle in and cause even more damage to her car. The car attendants on her request was trying to help her out. She was warned that she would need to detail her car to completely get it out. We are more than happy to service her car, but we can not do it free of charge. We agree to give her as a courtesy a 50% discount on the detail work her car needs in order to remove the sap and surface scratches that she is referring to. Usually we charge $120.00 plus taxes for clay/compound and wax, we could do it for $60.00 instead plus taxes. Please have customer call to set up an appointment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The fact that the company wants me to pay anything for something they did is disgraceful. No one insisted that they clean my car, never happened. If you can't clean something off a car without scratching it your shouldn't have touched the car at all.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
left;"> We do recall the incident with this [redacted]. When her car finished the wash she was told by the car wash attendants that tree sap doesn't come out with out a detail work (clay, compound and wax). She insisted that they would remove the excess because she did not want the tree sap to settle in and cause even more damage to her car. The car attendants on her request was trying to help her out. She was warned that she would need to detail her car to completely get it out. We are more than happy to service her car, but we can not do it free of charge. We agree to give her as a courtesy a 50% discount on the detail work her car needs in order to remove the sap and surface scratches that she is referring to. Usually we charge $120.00 plus taxes for clay/compound and wax, we could do it for $60.00 instead plus taxes. Please have customer call to set up an appointment.