Revdex.com: NOVEC says they cancelled the request on July 1st, but I have received two letters from [redacted] regarding a switch of my supplier; one dated July 6th and one July 9thI called [redacted] this afternoon to determine the status They only had the intent to switch I had them re-instate my service Given this and since NOVEC has said they cancelled on their end, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ,This letter is in response to your correspondence dated September 15, and received at our offices on September 19, 2017As [redacted] states in his original complaint, when he submitted proof he moved from his home NES waived the termination fee of Slišand at the same time we notified our collection agency UCI to close the account at their end [redacted] requested a confirmation of this debt cancellation and we told him he needed to call UCI the collections agency to confirm the account was closedHe continued to call our offices using profane language and threatening words to our Call Center personnel.Attached you will find the email we sent to him on August 24, confirming the account was settled.This complaint is closed at our end.Truly yours, Jessica Z***NOVEC EnergySolutionsCustomer Service Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: NOVEC has repeatedly stated they have sent a postcard as a "chance to cancel their services and renew their yearly contracts" This is a complete and blatant lie To my count, I would have received at least of these postcards since I have been a customer of NOVEC, however, I have received not one of these said postcards I was never given the opportunity to cancel my account and this is completely unfair to keep customers in this ridiculous contract that is nearly impossible to removed themselves from I am rejecting this response because of those reasons and still request that this $termination fee be waived Regards, [redacted] ***
NOVEC Energy Solutions submitted this account for cancellation on April 30th to be effective May 31, to ***In addition, NES waived the termination fee of $If you have any other questions or need further assistance, please let us knowThank you and have a wonderful day NOVEC Energy Solutions
January 28, 2016Revdex.com K StNW, 10th Floor Washington, DC 200005-3404Revdex.com Case Number: [redacted] NES/WWASHINGTON GAS ACCOUNT NUMBER: [redacted] Attention: [redacted] Dear [redacted] ,This letter is written in response to a complaint regarding the customer [redacted] ***The customer claims in the complaint that Novec Energy Solutions (NES) charged him $to cancel his account [redacted] also alleges that when he received his yearly renewal cards they did not state a termination fee would apply if he cancelled his service before the end of the contract.In fact, our renewal card states:“All other terms in your current contract will continue for the next twelve months” [redacted] ***’s account renewed the last time on November 1st, for twelve monthsThe contract was schedule to last until October 30th, However, we received the customer’s request to cancel his service with us as of April 30th, Therefore, the contract was cancelled before due time, and an early termination fee was automatically generated.At this time, our termination fee is due and sustained.Truly yours,Jessica *Z [redacted] NOVEC Energy Solutions Customer Service Analyst Office: ###-###-#### Fax: ###-###-#### [redacted] @novec.com
Without any previous billing attempts or contact, NOVEC sent me to a collection agency. I received a letter stating that I owed them $150.00. Apparently, when I switched to a different carrier, they charged me this amount. I did not receive any renewal request for their contract and was not aware that they would charge me this amount. My biggest concern is that I was sent to collections, which could really negatively affect my credit rating. Recommendation to stay away from this company. There are other companies available that don't charge fees if the customer wishes to cancel.
[redacted] subscribed to a one year contract for services with NOVEC Energy Solutions on September 1, His contract is scheduled to end on August 31, However, we received a request to cancel his services effectiveMarch 31, Due to [redacted] 's cancellation prior to his contract expiration date, an early termination fee of $was assessed to his account[redacted] account with NOVEC Energy Solutions is cancelled at his requestHowever, the termination fee at this time is sustained and will not be waivedTruly yours,Jessica [redacted] Z***NOVEC Energy SolutionsCustomer Service Analyst
July 15th, 2015Dear [redacted] ,This letter is written in response to a complaint regarding the customer [redacted] The customer claims in the complaint that her mother was coerced and forced into agreeing to change her gas natural supply services to Novec Energy Solutions (NES) Customer states her mother repeatedly said “No”However, we have obtained a copy of the call between [redacted] and our Telemarketing Company and [redacted] never said, expressed or uttered the word “No” If the Revdex.com petitions a copy of the call, I can forward it to youThe agreement with the customer was verbal.The customer claims we ignored her mother’s wish to cancel the accountHowever, on July 1st, [redacted] called NES to cancel the service she signed up for on June 30thUpon receipt of the call, we stopped the account transfer process and the customer’s account was never transferred to Novec Energy Solutions.To summarize; [redacted] agreed to switch her services to NES per verbal agreement; her request was cancelled when she called NES, the customer account was not changed to NES, and the customer has not incurred in any additional feesFurthermore, the [redacted] ’s telephone number ###-###-#### has been placed in our Telemarketers Do Not Call ListThis way we will comply with the customer’s desired settlement.If you have any further questions in regards to this issue, please feel free to contact usThank you for your time and attention in this matter.Truly yours,Jessica ZNOVEC Energy Solutions Customer Service Associate
Revdex.com: NOVEC says they cancelled the request on July 1st, but I have received two letters from [redacted] regarding a switch of my supplier; one dated July 6th and one July 9thI called [redacted] this afternoon to determine the status They only had the intent to switch I had them re-instate my service Given this and since NOVEC has said they cancelled on their end, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ,This letter is in response to your correspondence dated September 15, and received at our offices on September 19, 2017As [redacted] states in his original complaint, when he submitted proof he moved from his home NES waived the termination fee of Slišand at the same time we notified our collection agency UCI to close the account at their end [redacted] requested a confirmation of this debt cancellation and we told him he needed to call UCI the collections agency to confirm the account was closedHe continued to call our offices using profane language and threatening words to our Call Center personnel.Attached you will find the email we sent to him on August 24, confirming the account was settled.This complaint is closed at our end.Truly yours, Jessica Z***NOVEC EnergySolutionsCustomer Service Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: NOVEC has repeatedly stated they have sent a postcard as a "chance to cancel their services and renew their yearly contracts" This is a complete and blatant lie To my count, I would have received at least of these postcards since I have been a customer of NOVEC, however, I have received not one of these said postcards I was never given the opportunity to cancel my account and this is completely unfair to keep customers in this ridiculous contract that is nearly impossible to removed themselves from I am rejecting this response because of those reasons and still request that this $termination fee be waived Regards, [redacted] ***
NOVEC Energy Solutions submitted this account for cancellation on April 30th to be effective May 31, to ***In addition, NES waived the termination fee of $If you have any other questions or need further assistance, please let us knowThank you and have a wonderful day NOVEC Energy Solutions
January 28, 2016Revdex.com K StNW, 10th Floor Washington, DC 200005-3404Revdex.com Case Number: [redacted] NES/WWASHINGTON GAS ACCOUNT NUMBER: [redacted] Attention: [redacted] Dear [redacted] ,This letter is written in response to a complaint regarding the customer [redacted] ***The customer claims in the complaint that Novec Energy Solutions (NES) charged him $to cancel his account [redacted] also alleges that when he received his yearly renewal cards they did not state a termination fee would apply if he cancelled his service before the end of the contract.In fact, our renewal card states:“All other terms in your current contract will continue for the next twelve months” [redacted] ***’s account renewed the last time on November 1st, for twelve monthsThe contract was schedule to last until October 30th, However, we received the customer’s request to cancel his service with us as of April 30th, Therefore, the contract was cancelled before due time, and an early termination fee was automatically generated.At this time, our termination fee is due and sustained.Truly yours,Jessica *Z [redacted] NOVEC Energy Solutions Customer Service Analyst Office: ###-###-#### Fax: ###-###-#### [redacted] @novec.com
Without any previous billing attempts or contact, NOVEC sent me to a collection agency. I received a letter stating that I owed them $150.00. Apparently, when I switched to a different carrier, they charged me this amount. I did not receive any renewal request for their contract and was not aware that they would charge me this amount. My biggest concern is that I was sent to collections, which could really negatively affect my credit rating. Recommendation to stay away from this company. There are other companies available that don't charge fees if the customer wishes to cancel.
[redacted] subscribed to a one year contract for services with NOVEC Energy Solutions on September 1, His contract is scheduled to end on August 31, However, we received a request to cancel his services effectiveMarch 31, Due to [redacted] 's cancellation prior to his contract expiration date, an early termination fee of $was assessed to his account[redacted] account with NOVEC Energy Solutions is cancelled at his requestHowever, the termination fee at this time is sustained and will not be waivedTruly yours,Jessica [redacted] Z***NOVEC Energy SolutionsCustomer Service Analyst
July 15th, 2015Dear [redacted] ,This letter is written in response to a complaint regarding the customer [redacted] The customer claims in the complaint that her mother was coerced and forced into agreeing to change her gas natural supply services to Novec Energy Solutions (NES) Customer states her mother repeatedly said “No”However, we have obtained a copy of the call between [redacted] and our Telemarketing Company and [redacted] never said, expressed or uttered the word “No” If the Revdex.com petitions a copy of the call, I can forward it to youThe agreement with the customer was verbal.The customer claims we ignored her mother’s wish to cancel the accountHowever, on July 1st, [redacted] called NES to cancel the service she signed up for on June 30thUpon receipt of the call, we stopped the account transfer process and the customer’s account was never transferred to Novec Energy Solutions.To summarize; [redacted] agreed to switch her services to NES per verbal agreement; her request was cancelled when she called NES, the customer account was not changed to NES, and the customer has not incurred in any additional feesFurthermore, the [redacted] ’s telephone number ###-###-#### has been placed in our Telemarketers Do Not Call ListThis way we will comply with the customer’s desired settlement.If you have any further questions in regards to this issue, please feel free to contact usThank you for your time and attention in this matter.Truly yours,Jessica ZNOVEC Energy Solutions Customer Service Associate