A sales rep for this company approached me to set up new service for our cable providerI was told we would be upgraded to better equipment, which was the deciding factor to switch from the provider we were usingI called on the day of set up to confirm the equipment we would be gettingI told them I needed to know that day because after the equipment was installed I would be locked into a contractA Now representative assured me we were getting the receiver with multiple recording capabilities and larger storage spaceA few days after the equipment was installed we noticed we were not able to record multiple shows as promisedI called Now again and was told to double check the equipment again because they showed it was a three channel receiverI checked again and it was still not correctI called them back and was told there was nothing they could do other than send me the equipment I was initially promised for an additional $We were also told initially there would not be any monthly charges for the receiver, which there are, and we would be getting the same number plus more channels that we had, which we did notI know better now to believe that a company would take pride in the integrity of their serviceIf you do decide to do business with Now I would recommend you get everything in writing first
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, NOW Communications has NOT made any attempt to contact meI have been home every day and not once have I received a phone call from them, nor has the number they provided shown up on my caller ID, so the claim that they did try to contact me is a lieSecondly, the phone number they have listed is the same one on the invoice that I got from [redacted] who works for NOW Communications and it does NOT belong to them; it belongs to [redacted] Thirdly, I NEVER approved autopay; I told [redacted] that I only had $in my bank account and could not allow their bill to be automatically taken from my account, so their statement that I DID approve it is a lieFourthly, while I did sign the invoice [redacted] left with me and the paperwork the installer showed me, I was still completely unaware that I was signing a two-year contract and that I only had hours to cancel the service before I'd be charged their ridiculous early termination feeThe business manager, who I apparently spoke to, may have mentioned that to me, but I was barely listening to her, as I was in the middle of a home visit with someone from our local Animal ControlI told ***, when he asked me to take the phone call, that I didn't have time to speak to anyone, but he refused to accept my answerI admit that I am at fault for not listening 100% to the office manager while I was on the phone with her, but it really was a very inconvenient time and [redacted] should have accepted my numerous attempts at having him leaveAs I said in my original complaint, he refused to take "No." for an answer and was incredibly pushyFifthly, I most certainly DID try to contact NOW Communications directly, but they did not provide me with an accurate phone numberIn fact, I tried calling them the day after the installation because one of our televisions was showing a "No Signal" message and I had no idea how to remove it and get the television working properly, but could not reach them despite several attempts Several representatives from [redacted] have told me that because I purchased their services through a third party, that third party will have to be the ones to cancel my services; that they can not do itI highly doubt those representatives are lying, so I insist that NOW Communications contact [redacted] on my behalfI also insist that I not be charged any sort of cancellation or early termination feeIt is Now Communications that has falsely represented themselves and lied to cover their errorI know for a fact that they can cancel my account without charging me, because another salesperson came by my house today, trying to get me to sign upI spoke to her in length about what happened with [redacted] and she verified that my account can be cancelled without me being charged anythingShe also told me that there IS a direct contact number for NOW Communications, but that they aren't supposed to give it to clients; they are only supposed to give the number that connects to [redacted] That's extremely suspicious if you ask meAND very dishonest I am DISGUSTED with the way NOW Communications has tried to put all of the blame on me and stick me with their equipment, service, and early termination feeIf I have to get an attorney involved, I will most definitely do soI REFUSE to continue my service; I REFUSE to be charged any monthly bill whatsoever; and I REFUSE to pay or be charged an early termination feeNOW Communications has sorely misrepresented themselves and has fouled the reputation of [redacted] Regards, [redacted]
door to door salesman sold me direct tv thru now communication, did not work after instalation, called salesmanwould NOT HELPcalled now number would NOT HELPthis is a scam!!!!!!!
We, at Now Communications, are unsure as to why *** isn’t able to get a hold of our officeWhen a customer calls our office at ###-###-####, there is an option to Enter a New Order and option for Customer ServiceOnce a customer hits customer service, there are options:
If they have questions about their appointment
If they are having technical issues
If they have questions about their Bill
If they want to cancel their free movie channels
If the need to schedule a move
The last two options (and 5) transfer the customer directly to ***’s Call CenterThe first 3, (1, 2, 3) should get the customer to a live representative in our office during our business hours of 6am to 9pm MST
We attempted again to get in contact with this customer on 7/10/at 3:MST at the phone number: ###-###-####Unfortunately, like our previous attempts, there was no answer, but we did leave a voice mailWe would like to speak with *** so we can provide the recorded call for her to listen to
Again, in that recorded phone verification call, we verified the following items in this order
The phone call would be recorded
The address the service would be installed at
The customer’s phone number
The Choice package for their programming
The Number of TVs (Genie and Clients)
Customer would receive ***, ***, ***, and *** free for months
She would also get the NFL Sunday Ticket free
That She understood that it was a Month Agreement
She would receive a $discount for agreeing to and maintaining Auto Bill Pay for the Month Agreement
The monthly price will be $for the first year
The $Processing Fee was Waived
We recommended canceling her previous TV service after the *** was installed to prevent a laps in service
Our number was at the top right hand corner of the order form that *** left with her
We would like to share this call with *** to clear up any confusion she has in regards to the verification call and what she has agreed to
As a retailer, we only have power to cancel orders before they are activatedOnce an account is active, *** handles their Programming, Bill, and TerminationWe handle selling the service, installations, and any technical issues that arise after installation
That is all of the information we are able to provideWe look forward to hearing from *** so we can get all of her issues resolved
To whom it may concern:
Yesterday, November 3rd 2014, we received a call from Mr*** in regards to a $gift card that was promised to him by one of our Sales RepresentativesWhen one of our managers spoke with Mr***, she tried explaining that our account manager was out
of town dealing with a family emergency, so we were unable to get the $check in the mailAs it turned out, the acocunt manager was due to return that day and we were able to get a check in the mailThis was all told to Mr*** during the previously mentioned phone callAt 12:03PM MST on November 3rd, we sent out check #*** and Mr*** should be receiving the check in the mail in to business daysWe apologize for any inconvenience that we may have caused Mr*** and ask that he gives us a call if he ever has questions or concernsHave a wonderful day!
Sincerely,
Now Communications
###-###-####
Good Afternoon,
We have processed a refund for our customer we called her to let her know it has been taken care of we were not able to speak with her but we did leave a message with specific details about her refundwe also left our company contact info if
she has any further questions of concerns The amount refunded was $11.98.
Thank you,
Now Communications
Good Afternoon,
we got in touch with our customer He is aware that there was a system error which kept charging his cardwe spoke with him on 12/14/we are going to be issuing him a company check by
mail to his home address for the amount of $which is the amount exact he was charged after he cancelled his DirecTV service he is totally fine with waiting few days for our refund check.
Thank you,
Jay H
Over the past few days, we have been trying to get in
contact with this customer regarding their various complaints.
To begin, at the point of sale the Sales Rep, [redacted] Cane,
called into our office with the customer, [redacted], to complete a verification
/>
call. During the recorded verification call that our Office Manager personally
took, we went over the $67.99 + tax, the $10 discount she would receive for
agreeing to Auto Bill Pay, and that she would be signing a 24 month contract. [redacted]
personally agreed to all of these terms on the recorded call. Also, once the installation
was complete, the customer had to sign 24 Month [redacted] Agreement and sign off
on the placement of the dish, wiring, and any drilling locations.
In regards to any inappropriate behavior our Sales
Representative and Technician may have displayed, there will be disciplinary
actions taken. This matter has now been brought to the attention to the Sales
Representative and his Manager.
This customer’s unsatisfactory service has never been brought
to our attention. We believe the customer tried contacting us through the phone
number that was listed on their bill and not on the order form that the Sales
Representative provided. We did verify on the recorded call that if the
customer had a questions or concerns to call us at the number on the top right
hand corner of the order form, ###-###-####.
Unfortunately, since we are a Third Party Retailer, we
cannot cancel this customer’s [redacted] service, refund their bill, waive their
Early Termination Fees, or collect their equipment. All of those issues will
have to be taken up with [redacted] directly. If the customer wants to contact us, we can explain
the process and help her out with any other issues she has regarding the
service.
Friday evening, Dec 2, 2016, we went into the AT&T store in Bridgewater Mall, NJ. We went in to purchase a new cell phone for our child. The AT&T salesman, Jameson, was pushing us Directv Now. We were not interested since we were happy with our current provider. He said I could get NBC live, (since that is the channel I always watch) and that we could try it out as a trial and cancel if we do not like it. And there is no contract. So we paid $105 in advance for 3 months of directv now. So we brought the Apple TV home and set up Directv now and it has been a useless and time consuming trying to get it to work. We do not get NBC live and the channels freeze and you can hear multiple channels on the channels that do not freeze. The only support is a chat line and it is terrible! The reps are not trained and unhelpful. No issues have been resolved. We went to the ATT store and they would not refund us. They lied! They told us it is a direct tv issue and we need to contact them for a refund. We called Direct TV and they could not help us since we had signed up for Directv now and they offer no phone support. The direct tv customer service agent told us to go to the directv now chat support and they will refund us only 2 months. We did that and directv now will not refund us anything and wasting another 2 hours trying to get this directv now to work and of course no luck. All we want is to cancel service and a refund since clearly this product does not work.
A sales rep for this company approached me to set up new service for our cable provider. I was told we would be upgraded to better equipment, which was the deciding factor to switch from the provider we were using. I called on the day of set up to confirm the equipment we would be getting. I told them I needed to know that day because after the equipment was installed I would be locked into a contract. A Now representative assured me we were getting the receiver with multiple recording capabilities and larger storage space. A few days after the equipment was installed we noticed we were not able to record multiple shows as promised. I called Now again and was told to double check the equipment again because they showed it was a three channel receiver. I checked again and it was still not correct. I called them back and was told there was nothing they could do other than send me the equipment I was initially promised for an additional $99. We were also told initially there would not be any monthly charges for the receiver, which there are, and we would be getting the same number plus more channels that we had, which we did not. I know better now to believe that a company would take pride in the integrity of their service. If you do decide to do business with Now I would recommend you get everything in writing first.
These people suck, they continue to charge for equipment insurance that I did not sign up for. Direct TV will be cancelled soon at my house because of these jerks. I told Direct they should reconsider having these is repping their company as I will be happy to go back to Dish thru a reputable dealer.
Horrible - they represented themselves as a part of the att family - when the installer arrived he stated that my installation fees would not cover installation in my home because I have never had cable - the upfront bill would be over $150 more than the rep quoted me. In addition he said the select package would more than cover the channels that I watch and the bill would be half - when o got the program lineup I would have to go up several packages to get just the basics that I already have and would ultimately cost more per month than I am paying my current cable company. I told them not to install their product and that I had changed my mind. I got several calls from the sales rep after that saying he was " going to make this right " - I told him I did not want the service. Someone called me again today to ask me if I really wanted to cancel.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, NOW Communications has NOT made any attempt to contact me. I have been home every day and not once have I received a phone call from them, nor has the number they provided shown up on my caller ID, so the claim that they did try to contact me is a lie. Secondly, the phone number they have listed is the same one on the invoice that I got from [redacted] who works for NOW Communications and it does NOT belong to them; it belongs to [redacted]. Thirdly, I NEVER approved autopay; I told [redacted] that I only had $3.00 in my bank account and could not allow their bill to be automatically taken from my account, so their statement that I DID approve it is a lie. Fourthly, while I did sign the invoice [redacted] left with me and the paperwork the installer showed me, I was still completely unaware that I was signing a two-year contract and that I only had 24 hours to cancel the service before I'd be charged their ridiculous early termination fee. The business manager, who I apparently spoke to, may have mentioned that to me, but I was barely listening to her, as I was in the middle of a home visit with someone from our local Animal Control. I told [redacted], when he asked me to take the phone call, that I didn't have time to speak to anyone, but he refused to accept my answer. I admit that I am at fault for not listening 100% to the office manager while I was on the phone with her, but it really was a very inconvenient time and [redacted] should have accepted my numerous attempts at having him leave. As I said in my original complaint, he refused to take "No." for an answer and was incredibly pushy. Fifthly, I most certainly DID try to contact NOW Communications directly, but they did not provide me with an accurate phone number. In fact, I tried calling them the day after the installation because one of our televisions was showing a "No Signal" message and I had no idea how to remove it and get the television working properly, but could not reach them despite several attempts.
Several representatives from [redacted] have told me that because I purchased their services through a third party, that third party will have to be the ones to cancel my services; that they can not do it. I highly doubt those representatives are lying, so I insist that NOW Communications contact [redacted] on my behalf. I also insist that I not be charged any sort of cancellation or early termination fee. It is Now Communications that has falsely represented themselves and lied to cover their error. I know for a fact that they can cancel my account without charging me, because another salesperson came by my house today, trying to get me to sign up. I spoke to her in length about what happened with [redacted] and she verified that my account can be cancelled without me being charged anything. She also told me that there IS a direct contact number for NOW Communications, but that they aren't supposed to give it to clients; they are only supposed to give the number that connects to [redacted]. That's extremely suspicious if you ask me. AND very dishonest.
I am DISGUSTED with the way NOW Communications has tried to put all of the blame on me and stick me with their equipment, service, and early termination fee. If I have to get an attorney involved, I will most definitely do so. I REFUSE to continue my service; I REFUSE to be charged any monthly bill whatsoever; and I REFUSE to pay or be charged an early termination fee. NOW Communications has sorely misrepresented themselves and has fouled the reputation of [redacted].
Regards,
[redacted]
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A sales rep for this company approached me to set up new service for our cable providerI was told we would be upgraded to better equipment, which was the deciding factor to switch from the provider we were usingI called on the day of set up to confirm the equipment we would be gettingI told them I needed to know that day because after the equipment was installed I would be locked into a contractA Now representative assured me we were getting the receiver with multiple recording capabilities and larger storage spaceA few days after the equipment was installed we noticed we were not able to record multiple shows as promisedI called Now again and was told to double check the equipment again because they showed it was a three channel receiverI checked again and it was still not correctI called them back and was told there was nothing they could do other than send me the equipment I was initially promised for an additional $We were also told initially there would not be any monthly charges for the receiver, which there are, and we would be getting the same number plus more channels that we had, which we did notI know better now to believe that a company would take pride in the integrity of their serviceIf you do decide to do business with Now I would recommend you get everything in writing first
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, NOW Communications has NOT made any attempt to contact meI have been home every day and not once have I received a phone call from them, nor has the number they provided shown up on my caller ID, so the claim that they did try to contact me is a lieSecondly, the phone number they have listed is the same one on the invoice that I got from [redacted] who works for NOW Communications and it does NOT belong to them; it belongs to [redacted] Thirdly, I NEVER approved autopay; I told [redacted] that I only had $in my bank account and could not allow their bill to be automatically taken from my account, so their statement that I DID approve it is a lieFourthly, while I did sign the invoice [redacted] left with me and the paperwork the installer showed me, I was still completely unaware that I was signing a two-year contract and that I only had hours to cancel the service before I'd be charged their ridiculous early termination feeThe business manager, who I apparently spoke to, may have mentioned that to me, but I was barely listening to her, as I was in the middle of a home visit with someone from our local Animal ControlI told ***, when he asked me to take the phone call, that I didn't have time to speak to anyone, but he refused to accept my answerI admit that I am at fault for not listening 100% to the office manager while I was on the phone with her, but it really was a very inconvenient time and [redacted] should have accepted my numerous attempts at having him leaveAs I said in my original complaint, he refused to take "No." for an answer and was incredibly pushyFifthly, I most certainly DID try to contact NOW Communications directly, but they did not provide me with an accurate phone numberIn fact, I tried calling them the day after the installation because one of our televisions was showing a "No Signal" message and I had no idea how to remove it and get the television working properly, but could not reach them despite several attempts Several representatives from [redacted] have told me that because I purchased their services through a third party, that third party will have to be the ones to cancel my services; that they can not do itI highly doubt those representatives are lying, so I insist that NOW Communications contact [redacted] on my behalfI also insist that I not be charged any sort of cancellation or early termination feeIt is Now Communications that has falsely represented themselves and lied to cover their errorI know for a fact that they can cancel my account without charging me, because another salesperson came by my house today, trying to get me to sign upI spoke to her in length about what happened with [redacted] and she verified that my account can be cancelled without me being charged anythingShe also told me that there IS a direct contact number for NOW Communications, but that they aren't supposed to give it to clients; they are only supposed to give the number that connects to [redacted] That's extremely suspicious if you ask meAND very dishonest I am DISGUSTED with the way NOW Communications has tried to put all of the blame on me and stick me with their equipment, service, and early termination feeIf I have to get an attorney involved, I will most definitely do soI REFUSE to continue my service; I REFUSE to be charged any monthly bill whatsoever; and I REFUSE to pay or be charged an early termination feeNOW Communications has sorely misrepresented themselves and has fouled the reputation of [redacted] Regards, [redacted]
door to door salesman sold me direct tv thru now communication, did not work after instalation, called salesmanwould NOT HELPcalled now number would NOT HELPthis is a scam!!!!!!!
We, at Now Communications, are unsure as to why *** isn’t able to get a hold of our officeWhen a customer calls our office at ###-###-####, there is an option to Enter a New Order and option for Customer ServiceOnce a customer hits customer service, there are options:
If they have questions about their appointment
If they are having technical issues
If they have questions about their Bill
If they want to cancel their free movie channels
If the need to schedule a move
The last two options (and 5) transfer the customer directly to ***’s Call CenterThe first 3, (1, 2, 3) should get the customer to a live representative in our office during our business hours of 6am to 9pm MST
We attempted again to get in contact with this customer on 7/10/at 3:MST at the phone number: ###-###-####Unfortunately, like our previous attempts, there was no answer, but we did leave a voice mailWe would like to speak with *** so we can provide the recorded call for her to listen to
Again, in that recorded phone verification call, we verified the following items in this order
The phone call would be recorded
The address the service would be installed at
The customer’s phone number
The Choice package for their programming
The Number of TVs (Genie and Clients)
Customer would receive ***, ***, ***, and *** free for months
She would also get the NFL Sunday Ticket free
That She understood that it was a Month Agreement
She would receive a $discount for agreeing to and maintaining Auto Bill Pay for the Month Agreement
The monthly price will be $for the first year
The $Processing Fee was Waived
We recommended canceling her previous TV service after the *** was installed to prevent a laps in service
Our number was at the top right hand corner of the order form that *** left with her
We would like to share this call with *** to clear up any confusion she has in regards to the verification call and what she has agreed to
As a retailer, we only have power to cancel orders before they are activatedOnce an account is active, *** handles their Programming, Bill, and TerminationWe handle selling the service, installations, and any technical issues that arise after installation
That is all of the information we are able to provideWe look forward to hearing from *** so we can get all of her issues resolved
To whom it may concern:
Yesterday, November 3rd 2014, we received a call from Mr*** in regards to a $gift card that was promised to him by one of our Sales RepresentativesWhen one of our managers spoke with Mr***, she tried explaining that our account manager was out
of town dealing with a family emergency, so we were unable to get the $check in the mailAs it turned out, the acocunt manager was due to return that day and we were able to get a check in the mailThis was all told to Mr*** during the previously mentioned phone callAt 12:03PM MST on November 3rd, we sent out check #*** and Mr*** should be receiving the check in the mail in to business daysWe apologize for any inconvenience that we may have caused Mr*** and ask that he gives us a call if he ever has questions or concernsHave a wonderful day!
Sincerely,
Now Communications
###-###-####
Good Afternoon,
We have processed a refund for our customer we called her to let her know it has been taken care of we were not able to speak with her but we did leave a message with specific details about her refundwe also left our company contact info if
she has any further questions of concerns The amount refunded was $11.98.
Thank you,
Now Communications
Good Afternoon,
we got in touch with our customer He is aware that there was a system error which kept charging his cardwe spoke with him on 12/14/we are going to be issuing him a company check by
mail to his home address for the amount of $which is the amount exact he was charged after he cancelled his DirecTV service he is totally fine with waiting few days for our refund check.
Thank you,
Jay H
Over the past few days, we have been trying to get in
contact with this customer regarding their various complaints.
To begin, at the point of sale the Sales Rep, [redacted] Cane,
called into our office with the customer, [redacted], to complete a verification
/>
call. During the recorded verification call that our Office Manager personally
took, we went over the $67.99 + tax, the $10 discount she would receive for
agreeing to Auto Bill Pay, and that she would be signing a 24 month contract. [redacted]
personally agreed to all of these terms on the recorded call. Also, once the installation
was complete, the customer had to sign 24 Month [redacted] Agreement and sign off
on the placement of the dish, wiring, and any drilling locations.
In regards to any inappropriate behavior our Sales
Representative and Technician may have displayed, there will be disciplinary
actions taken. This matter has now been brought to the attention to the Sales
Representative and his Manager.
This customer’s unsatisfactory service has never been brought
to our attention. We believe the customer tried contacting us through the phone
number that was listed on their bill and not on the order form that the Sales
Representative provided. We did verify on the recorded call that if the
customer had a questions or concerns to call us at the number on the top right
hand corner of the order form, ###-###-####.
Unfortunately, since we are a Third Party Retailer, we
cannot cancel this customer’s [redacted] service, refund their bill, waive their
Early Termination Fees, or collect their equipment. All of those issues will
have to be taken up with [redacted] directly. If the customer wants to contact us, we can explain
the process and help her out with any other issues she has regarding the
service.
Friday evening, Dec 2, 2016, we went into the AT&T store in Bridgewater Mall, NJ. We went in to purchase a new cell phone for our child. The AT&T salesman, Jameson, was pushing us Directv Now. We were not interested since we were happy with our current provider. He said I could get NBC live, (since that is the channel I always watch) and that we could try it out as a trial and cancel if we do not like it. And there is no contract. So we paid $105 in advance for 3 months of directv now. So we brought the Apple TV home and set up Directv now and it has been a useless and time consuming trying to get it to work. We do not get NBC live and the channels freeze and you can hear multiple channels on the channels that do not freeze. The only support is a chat line and it is terrible! The reps are not trained and unhelpful. No issues have been resolved. We went to the ATT store and they would not refund us. They lied! They told us it is a direct tv issue and we need to contact them for a refund. We called Direct TV and they could not help us since we had signed up for Directv now and they offer no phone support. The direct tv customer service agent told us to go to the directv now chat support and they will refund us only 2 months. We did that and directv now will not refund us anything and wasting another 2 hours trying to get this directv now to work and of course no luck. All we want is to cancel service and a refund since clearly this product does not work.
A sales rep for this company approached me to set up new service for our cable provider. I was told we would be upgraded to better equipment, which was the deciding factor to switch from the provider we were using. I called on the day of set up to confirm the equipment we would be getting. I told them I needed to know that day because after the equipment was installed I would be locked into a contract. A Now representative assured me we were getting the receiver with multiple recording capabilities and larger storage space. A few days after the equipment was installed we noticed we were not able to record multiple shows as promised. I called Now again and was told to double check the equipment again because they showed it was a three channel receiver. I checked again and it was still not correct. I called them back and was told there was nothing they could do other than send me the equipment I was initially promised for an additional $99. We were also told initially there would not be any monthly charges for the receiver, which there are, and we would be getting the same number plus more channels that we had, which we did not. I know better now to believe that a company would take pride in the integrity of their service. If you do decide to do business with Now I would recommend you get everything in writing first.
They took $ out of my account for reasons unknown
These people suck, they continue to charge for equipment insurance that I did not sign up for. Direct TV will be cancelled soon at my house because of these jerks. I told Direct they should reconsider having these i
s repping their company as I will be happy to go back to Dish thru a reputable dealer.
Horrible - they represented themselves as a part of the att family - when the installer arrived he stated that my installation fees would not cover installation in my home because I have never had cable - the upfront bill would be over $150 more than the rep quoted me. In addition he said the select package would more than cover the channels that I watch and the bill would be half - when o got the program lineup I would have to go up several packages to get just the basics that I already have and would ultimately cost more per month than I am paying my current cable company. I told them not to install their product and that I had changed my mind. I got several calls from the sales rep after that saying he was " going to make this right " - I told him I did not want the service. Someone called me again today to ask me if I really wanted to cancel.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, NOW Communications has NOT made any attempt to contact me. I have been home every day and not once have I received a phone call from them, nor has the number they provided shown up on my caller ID, so the claim that they did try to contact me is a lie. Secondly, the phone number they have listed is the same one on the invoice that I got from [redacted] who works for NOW Communications and it does NOT belong to them; it belongs to [redacted]. Thirdly, I NEVER approved autopay; I told [redacted] that I only had $3.00 in my bank account and could not allow their bill to be automatically taken from my account, so their statement that I DID approve it is a lie. Fourthly, while I did sign the invoice [redacted] left with me and the paperwork the installer showed me, I was still completely unaware that I was signing a two-year contract and that I only had 24 hours to cancel the service before I'd be charged their ridiculous early termination fee. The business manager, who I apparently spoke to, may have mentioned that to me, but I was barely listening to her, as I was in the middle of a home visit with someone from our local Animal Control. I told [redacted], when he asked me to take the phone call, that I didn't have time to speak to anyone, but he refused to accept my answer. I admit that I am at fault for not listening 100% to the office manager while I was on the phone with her, but it really was a very inconvenient time and [redacted] should have accepted my numerous attempts at having him leave. As I said in my original complaint, he refused to take "No." for an answer and was incredibly pushy. Fifthly, I most certainly DID try to contact NOW Communications directly, but they did not provide me with an accurate phone number. In fact, I tried calling them the day after the installation because one of our televisions was showing a "No Signal" message and I had no idea how to remove it and get the television working properly, but could not reach them despite several attempts.
Several representatives from [redacted] have told me that because I purchased their services through a third party, that third party will have to be the ones to cancel my services; that they can not do it. I highly doubt those representatives are lying, so I insist that NOW Communications contact [redacted] on my behalf. I also insist that I not be charged any sort of cancellation or early termination fee. It is Now Communications that has falsely represented themselves and lied to cover their error. I know for a fact that they can cancel my account without charging me, because another salesperson came by my house today, trying to get me to sign up. I spoke to her in length about what happened with [redacted] and she verified that my account can be cancelled without me being charged anything. She also told me that there IS a direct contact number for NOW Communications, but that they aren't supposed to give it to clients; they are only supposed to give the number that connects to [redacted]. That's extremely suspicious if you ask me. AND very dishonest.
I am DISGUSTED with the way NOW Communications has tried to put all of the blame on me and stick me with their equipment, service, and early termination fee. If I have to get an attorney involved, I will most definitely do so. I REFUSE to continue my service; I REFUSE to be charged any monthly bill whatsoever; and I REFUSE to pay or be charged an early termination fee. NOW Communications has sorely misrepresented themselves and has fouled the reputation of [redacted].
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]