Now We're Cooking

ID [redacted] It doesn't matter what our opinion of this situation is because it's only the customer's opinion that is consideredI find it interesting that the customer never asked to speak to the ownersShe purchased a product and then asked her son to buy the same productShe returned a product without the credit card to which it was charged and received store credit, which can be used for anything in the store, following our written policyShe then returned a product she had already purchased and wanted to repurchase the same productShe could not understand that it was the same moneyIn her letter to the Revdex.com she stated that she wanted "her son to buy the item." In order to resolve this she may come in with her credit slip and ask for the owners and we will take care of this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

ID *** It doesn't matter what our opinion of this situation is because it's only the customer's opinion that is considered. I find it interesting that the customer never asked to speak to the owners. She purchased a product and then asked her son to buy the same
product. She returned a product without the credit card to which it was charged and received store credit, which can be used for anything in the store, following our written policy. She then returned a product she had already purchased and wanted to repurchase the same productShe could not understand that it was the same moneyIn her letter to the Revdex.com she stated that she wanted "her son to buy the item." In order to resolve this she may come in with her credit slip and ask for the owners and we will take care of this matter