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NP Flooring

191 Phillips Road, Clifton Township, Pennsylvania, United States, 18424

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This purchase has been a problem from the beginning. I placed and paid for my floor order on 5/15/19. it was supposed to be installed in June, it didn't get installed until mid July. I ordered 3 rooms of vinyl flooring 2 were the same color choice and the other a different color. First they installed the wrong flooring in my bedroom, they insisted it was correct and I was wrong. They did propose that they would changed the flooring for a cost to me for the new floor (at their cost price) and a discounted price of 400.00 to remove the wrong floor at install the new flooring, with a total cost of 900.00 to be paid by me. I couldn't afford that so the wrong floor remains in my home. I've had to learn to live with this since no other choice was given to me to rectify the problem. The second issue is that the dining & living room floor is installed incorrectly. There are huge spaces between the flooring and the walls on 3 sides of the rooms. The spaces from the flooring to the wall is more than 1/2 inch of space where the flooring does not meet the wall. I first called Tom Corrine the owner to let him know about the problem. He told me that he would be by to look at it in a couple of days and the installer would need to fix it, that was around January 15, 2020. I didn't hear back from him, so I texted him pictures of the flooring problem on Feb 2, to which he responded that he would be in touch in the next few days. I have not heard from him since and it is Feb 19th. I have been struggling to get my floor issues resolved since July 2019. I am renovating an entire apartment so the latest issue was not discovered right away. I don't know if it was deliberate but a mattress and boxes were moved to the walls were the issue is and were covered up until the boxes and mattress was moved because I started moving January. As soon as I noticed it I call the owner right away. All I want at this time is for it to be fixed right away. This has been a nightmare since the beginning. Please help! Thank you

NP Flooring Response • Mar 02, 2020

Concerning the *** complaint. We will provide and install 1/4 round molding at no charge to the customer.This was not in our contract and was contracted to ***.We are offering this to resolve the customers concerns. Thomas C. I can be reached at *** Thank you

Customer Response • Mar 31, 2020

Hi *** - Hope you are doing well in this most trying time. I couldn't answer your question on the Revdex.com website, so I'm responding though your business email. Hope that's okay.No I have not heard anything from NP Flooring, however the store is still closed under the orders of the Gov Wolf, so was really not expecting anything from them. Last time I spoke to Tom the day before they were told they had to close they were going to have a meeting to figure out how to go forward with what needs to be done to continue on with business. He said he would call me after the meeting and of course I didn't hear back. Not sure if anything can be done until we get the green light on when businesses are allowed to open again. Please let me know if hear anything from NP and I will do the same.Many thanks

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Address: 191 Phillips Road, Clifton Township, Pennsylvania, United States, 18424

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