NPL Construction

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has been in contact with me and has settled my claim.  I consider the matter resolved.

Regards,[redacted]

Dear Revdex.com,Thank you for the email.  As I understand your business is to assist with issues that the general public, then you should be able to understand that I'm in the same business for this company, managing claims as they arise.  There...

is a process and procedure that each and every claim must go through to ensure it is processed correctly and adjusted fairly.As to this claim, I'm not at liberty to share with you the details of this claim, I would suggest that you contact Ms. Anderson to find out the status. If you should have any additional questions, you can contact me at my email address of [redacted]Thank you.[redacted]

Dear Revdex.com Representative :A notice of claim was received in August 2014 from [redacted] regarding water damage to his basement on 6/24/2014 which included a copy of an [redacted] damage estimate dated 6/28/2014. The net claim damage amount was $4,236.20. On that same report (pages 3...

through 6), [redacted] references a prior flood claim on 4/18/2013.NPL assigned an independent investigator (Crawford & Co) to assess the claim and provide insight on cause and any estimated damage cost. What the investigator did find was that the water had back up from the sump pump area . [redacted] reported that the sump pump had stopped working during and needed to be replaced.The investigator also reported there was no water intrusion damage to the exterior walls. All the water damage was along the interior walls moving from the floor up the walls.On October 13, 2014, [redacted] was sent the attached letter denying any liability for the damage to his home. NPL has been in business since 1967 and prides itself on its Quality, Safety and Employees. We also believe in demonstrating our commitment to our core values: Work Safe, Work Together, Treat All People with Respect, Take Care of Your Customers, Be a Good Steward, Keep It Simple, Tell the Truth, Never  Quit, Always Do What is Right and Remember, We Dig Ditches.Although it is regretful that [redacted] has incurred these damages, NPL does not consider our work the cause of the damage based on the facts.If you should have any additional questions, please give me a call at [redacted]