NRF Funding Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint has not been resolved in regards to NrfIn the response Nrf funding claimed they Never took money upfront for a loan modificationIn the same response then stated it was legal to accept the fundsThey accepted $3,from me and refused to help all the representative kept saying is that thry are working on itI am still requesting my refundIf thry do not have the documents I can forward them over to NRF[redacted]

I will take a look into this matter since I have no idea who this gentlemen is and do not have any records he paid NRF Funding Corp any monies for work I will also to find out who he worked with and who his mother is etc I will find out and review to see if I can resolve this matter NRF Funding corp as you know is a mortgage company and does not do loan modification's

You can call me at *** and I will speak to you- we do not do that business- if you paid in 2011 you did not pay nrf funding corp. if you call me send me copy of check I will review you probably paid home affordable forensic corp which is closed and out of business- nrf funding would not have taken any money from you in 2011 please call me *** *** *** and fax me copy of your check to *** and I will see what I can help you with- thanks

I am only requiredto keep record for years. This alleged former client was from according to information provided. NRF Funding Corp has never collected upfront money for loan modification service. Just so you are aware the Law fordbidding any monies being collected
upfront for loan modifications was passed 12/**/2009. From this point forward Licenses mortgage Brokers were not allowed to collect up front monies for loan modifications. Previous to this date it was legal for a licensed Mortgage Brokers to collect monies for loan modification services. Even though we did not collect for that service it was not illegal at that time. NRF Funding Corpdoes not do loan modifications and please make client aware that at that time it was legal to take money for a licensed company , which we were. call me at *** with any questions - there is no way I can refund money on a file that old and that was taken when the laws were in place to legally collect fees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] reached out to me Tuesday night via text stating that they responded back to me. Upon viewing their message on here, I formally accept their offer of a $1,000 refund and thank them for their quick response to this Revdex.com case.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
My complaint has not been resolved in regards to Nrf. In the response Nrf funding claimed they Never took money upfront for a loan modification. In the same response then stated it was legal to accept the funds. They accepted $3,000.00 from me and refused to help all the representative kept saying is that thry are working on it. I am still requesting my refund. If thry do not have the documents I can forward them over to NRF.[redacted]

His representative [redacted] told me he has been in contact with [redacted] and will be able to get him a refund of $1000.00  I thought this was already resolved according to [redacted] who [redacted] dealt with.   Please advise if this is case so I can speak to [redacted] to find out why this has not been resolved.   I am away on business until next week so will have limited acces to email.   Please have [redacted] contact [redacted]  at [redacted] to arrange  the date and time to pick up refund check if it has not already happened.

I will take  a look into this matter since I have no idea who this gentlemen is and do not have any records he paid NRF Funding Corp any monies for work.   I will also to find out who he worked with and who his mother is etc...  I will find out and review to see if I can...

resolve this matter.  NRF Funding corp as you know is a mortgage company and does not do loan modification's.

Review: Nrf Funding promised me a loan modification, with a check from escrow after the modification was done. The representative by the name of [redacted] was so nice and convincing. He promised me he would help save my home by hounded me to a loan modification, and also told me my new mortgage rate would be $1,100.00 per month. After he made me sign a contract and charged me $3,000.00 he magically become sick. All the representatives that once were nice to me no longer took my calls or hung up once they knew I was on the line. Eventually I was told that [redacted] no longer works there and they "lost my file". I later on learned that it is against the law to charge for loan modifications. I called NRF recently and they claim they never offered loan modifications. I advised them I have the proof that they did perform a modification and charged me $3,00.00 They hung up on me.Desired Settlement: I would like a full refund of $3,000.00 due to the fact that it is against the law to charge for loan modifications. Please see government agency website [redacted]

Business

Response:

I am only requiredto keep record for 3 years. This alleged former client was from 2005 according to information provided. NRF Funding Corp has never collected upfront money for loan modification service. Just so you are aware the Law fordbidding any monies being collected upfront for loan modifications was passed 12/**/2009. From this point forward Licenses mortgage Brokers were not allowed to collect up front monies for loan modifications. Previous to this date it was legal for a licensed Mortgage Brokers to collect monies for loan modification services. Even though we did not collect for that service it was not illegal at that time. NRF Funding Corp. does not do loan modifications and please make client aware that at that time it was legal to take money for a licensed company , which we were. call me at [redacted] with any questions - there is no way I can refund money on a file that old and that was taken when the laws were in place to legally collect fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint has not been resolved in regards to Nrf. In the response Nrf funding claimed they Never took money upfront for a loan modification. In the same response then stated it was legal to accept the funds. They accepted $3,000.00 from me and refused to help all the representative kept saying is that thry are working on it. I am still requesting my refund. If thry do not have the documents I can forward them over to NRF.

Business

Response:

You can call me at [redacted] and I will speak to you- we do not do that business- if you paid in 2011 you did not pay nrf funding corp. if you call me send me copy of check I will review you probably paid home affordable forensic corp which is closed and out of business- nrf funding would not have taken any money from you in 2011 please call me [redacted] and fax me copy of your check to [redacted] and I will see what I can help you with- thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In conjunction with Home Affordable Forensic, of the same address, they promised to have our mortgage modified at 2%. They also promised that if they couldn't help us, they would not charge us. But charge us they did, and never provided any assistance at all. They just kept requesting financials. Ultimately, Bank of America modified us last month. $3500 later.Desired Settlement: We request our money back as we were duped. How DARE they take advantage of families in distress!

Business

Response:

NRF Funding Corp. has taken no money or has done any work for [redacted]. I have recieved a complaint under Home Affordable Forensic Corp. that did perform work for [redacted]. Home Affordable Forensic Corp is closed down and out of business but I would be happy to speak to her and see if I can get her matter resolved . SO I would ask that the complaint against NRF Funding Corp be closed since we have done no work or taken any money on [redacted]'s behalf. Please have her call me at [redacted] or my cell phone at [redacted] and would be happy to settle this matter. Thanks

Review: Initially we closed on our current home in April of 2008. Our mortgage was a [redacted] first time home buyer program that had a low rate and we didn't have to pay closing costs. My wife and I both have great credit so we got the prime rate of 6% at the time. However, the housing crash of 2008 sent both home prices and interest rates to much lower levels. We initially wanted to refinance but could not because we lost the accumulated equity in our home (a co op) as home prices once again fell with the interest rates. Since our credit was still good, we would have been eligible for a possible 2% drop in the interest rates.

I have a friend that happens to be a loan officer for NRF Funding Corp and told me about the HARP program and said that I could be eligible for a loan modification with low ~2%-2.5% rates since I had no equity in my place and had a high interest rate. I actually saved the texts on my old cell phones that could vindicate all of what I am saying. I was very interested and thought it was a great idea. I trusted my friend and the company he worked for. He said that the cost for the loan modification and forensic audit was $1,500. Since that seemed low in comparison to refi rates, I paid it. So we submitted our financials and other required information to get the process started.

We told our sister in law about what we were doing after the fact and she suggested us to talk to the non profit [redacted]) to offer advice to to see if what we were doing was in our best interests. It was at this point when things started to take a southward turn. When we saw [redacted], they instantly told us that since we had our mortgage with SONYMA, that we would be ineligible for any reduced rate loan modifications. Wanting a second opinion, I went straight to the source. I reached out to the head of the [redacted] department of the State of NY [redacted]. She reiterated with the [redacted] told me with [redacted] and loan modifications. She said that the only type of loan modification that they do would be to extend the term of the loan from 30 to 40 years through them, but they don't do a reduced rate loan modification or HARP. Again, my friend [redacted] told me that I would be eligible for HARP and the reduced rate loan modification.

Any licensed NYS loan officer should know that [redacted] doesn't do HARP or reduced rate loan modifications. If I knew my only other option was a longer loan term with smaller payments but more interest payments, I would not have shelled out $1,500 to NRF Funding just for that and I would've walked away from the deal altogether. My friend also knows 100% that I have a [redacted] first time home buyer loan as well. Not only did I reiterate to him that I had a [redacted] loan, but he was also at my initial closing as his mother was our real estate agent.

When I told my friend about this (only a month or so in the process), I initially asked for my money back since we were just beginning the process. He told me the bank that [redacted] referred me to do my loan (Astoria) was still asking for financials and that they did a forensic audit on us which cost them quite a bit. I am now skeptical of that point as I just discovered that the owners of NRF Funding also own their own forensic audit company called Home Owner Informational Reporting. So I then called the person at Astoria that was going over my loan modification application [redacted] (I think that's how you spell his last name). I told him what [redacted] told me about [redacted] loans. I know Astoria does loans that are both [redacted] and other mortgage types so maybe he didn't know. I told him that [redacted] didn't do loan modifications, not to waste your time on the loan process as it wouldn't go through because [redacted] doesn't do loan modifications, and to call [redacted] for verification. He said that he was a busy man and that he didn't have time to do all of that (paraphrase). So since the person doing my loan modification at Astoria didn't seem to care what I told him and NRF asking us for documents while denying my telling them about [redacted] not doing loan modifications reduced rates/HARP is true, I thought that the only way to prove my point was to let the process play out then [redacted] will tell them the same thing I have been telling them since the beginning. This way, I will be vindicated and since NRF misrepresented their services, I should be entitled to a refund.

So over the next 2 or so years this is how the process played out. My friend would ask me for financials, tax returns, etc. He would say they would call the bank and would get back to me. Weeks to months would pass with no answer besides my reaching out to my friend. Then when he finally did get back to me, he said that they need more financials. More time would play out and the same process played itself out several times. Since I considered my friend a close one of nearly 20 years, I didn't want to rock the boat and get him in trouble with his bosses, so I obliged out of loyalty to my friend. Again, I have proof of all of this as I saved the texts on my previous phones. But enough time passed and I got tired of the process and saw that we were getting the runaround. Then in 2013, I had formally requested to see my friend's bosses. Since there were two co owners, my friend advised that it would be better to see the bosses together. With my wife working teaching and afterschool hours while I was in Suffolk, it was tough to get out there, so we planned to see then during the school breaks when we were both home. Whenever we went to see them, something came up where one or both of the bosses could not be there so we had to reschedule. We then had a baby, making our availability harder to get together, but the same process played out. Since my friend said that we shouldn't bring the baby there because he thought we might use the baby as sympathy, it was tough to find someone to watch an infant. So once the baby was born, there were a couple of times when we did postpone (but we are the customers afterall) and there was a small lull because the baby (our first) along with all the baby prep around the house was first priority. But if NRF didn't constantly give us the runaround before and not keep on cancelling meeting because stuff always came up, then we would've been done with this process.

Last year, the bosses finally offered us $600 out of the $1500 as a refund. So they were acknowledging wrongdoing. I thought given the previous facts and history of this transaction, that we were entitled to much more of a refund. This was when we wanted to meet with the bosses but the cancellations kept on coming. Then we got pregnant, had to set up the place for the baby, and had the baby via c section. So between the set up to the recovery time of both my wife and the baby, there was a chunk of time that passed. Once I reached out the the bosses again to speak to them, my friend told me that they reneged their $600 refund to offering no refund at all. My friend told me that the bosses said that we ended the service by not submitting any more financials. This is simply not true. We were tired of getting the runaround and going through the same old song and dance listed above with no end result. We were also tired of the bosses last minute cancellations (pre baby) as both bosses wanted to be there as did my wife and I. We feel that it is possible that NRF finally found out that [redacted] didn't do reduced rate loan modifications or HARP. My friend told me that they were finding other ways to get us a loan modification but for all I know (given the business practices up to this point) they could very well be stalling to tell us that the loan application didn't go through for a different reason. That would've been a moot point though because I recently called [redacted] again and she again reiterated what she said before; that [redacted] doesn't do reduced rate loan modifications, HARP, or any other programs. She said that she does not see that changing and that the mortgage broker should've never did a loan mod for a [redacted] loan (paraphrasing). This is not the way for a business to treat it's customers and it looks like our loyalty to my good friend of 20 years winded up backfiring.

So now I am in the process of disputing a bogus charge with them. I would like a refund because [redacted] does not accept loan modifications and they were supposed to know this before taking our money. Their employee was unaware of a particular rule in regards to a loan modification. It was their mistake so why should they take our money after promising something that they could not do. Our loan officer was at our home closing and he knew 100% that we did have a [redacted] loan as his mother was our real estate agent.Desired Settlement: I would like a refund because [redacted] does not accept loan modifications and they were supposed to know this before taking our money. Their employee was unaware of a particular rule in regards to a loan modification so why should they take our money. Our loan officer was at our home closing and he knew 100% that we did have a [redacted] loan as his mother was our real estate agent.

Business

Response:

I will take a look into this matter since I have no idea who this gentlemen is and do not have any records he paid NRF Funding Corp any monies for work. I will also to find out who he worked with and who his mother is etc... I will find out and review to see if I can resolve this matter. NRF Funding corp as you know is a mortgage company and does not do loan modification's.

Business

Response:

His representative [redacted] told me he has been in contact with [redacted] and will be able to get him a refund of $1000.00 I thought this was already resolved according to [redacted] who [redacted] dealt with. Please advise if this is case so I can speak to [redacted] to find out why this has not been resolved. I am away on business until next week so will have limited acces to email. Please have [redacted] contact [redacted] at [redacted] to arrange the date and time to pick up refund check if it has not already happened.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] reached out to me Tuesday night via text stating that they responded back to me. Upon viewing their message on here, I formally accept their offer of a $1,000 refund and thank them for their quick response to this Revdex.com case.

Sincerely,