NRG Assets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Thank you for contacting me today regarding the above mentioned complaint I have attempted to reach [redacted] **, by telephone without a return call, then mailed him asking who the original lender was and what documentation he has that I supposedly signed No response yet I tried to call " [redacted] " and couldn't get any answer to my questions Since I still have no documentation as to the exact date, name of the original loan company, no verification number, or electronic signature form that I signed, I am stating this complaint is not resolved There are too many unanswered questions to have closure on their request They can send the request back to the client or whomever the original lender might be I remain in "dispute."Thank you for checking into tis complaint,Sincerely,

Consumer, ( [redacted] ), was contacted on 6/8/by NRG Assets regarding a delinquency with [redacted] During that conversation, Ms [redacted] requested that something be sent to herWe did send a settlement letterAfter receiving her dispute, I have closed the account as "disputed" and sent back to [redacted] for reviewThere is no longer collection activity on this account with NRG Assets [redacted] can be reached at ###-###-#### if the consumer wishes to receive validation of the debt from the account ownerI do apologize for the incontinence.Thanks,Ashley M [redacted] @ [redacted] .comDirect: ###-###-####Fax: ###-###-####Toll Free: 1·###-###-#### Ext ***

[redacted] [redacted] K [redacted] ***Daytime Phone: [redacted] Mr[redacted] I have searched my system and do not have your name or telephone number as providedI can remove all contact info if I am able to locate the account in questionOur office procedure is not to threaten or mislead any consumer so if you have a name of a representative, I would also like to obtain that informationYou may respond directly to my email so I can further investigate the account in question and remove the contact numbers as wellMy email is [redacted] Also, feel free to contact my direct line at [redacted]

We have done all we can for the consumerWe have provided him with the contact information that we have for the debt owner and have closed this account as a disputeThere is nothing more that our third party agency can do

Mr***,Recovery by NRG is a third party debt collectorWe are not he owner of this debtI did provide you with a dunning notice to your email address as requestedIf this account is something that is disputed I can mark it and close it as suchWe have provided you with all the information
that was provided to usI am not sure what else I can do for youAlso, making one attempt to contact a customer is not harassmentWe are an extremely professional and courteous third party agencyI am willing to help you resolve this matter in any way possible. Loan Information follows:Creditor: *** * ***Account #: *** Delinquent Date : 01/05/2013Bank Utilized: *** *** *** ***Balance Due: $710.00Sincerely,Ashley , Director

This number was removed on May 11th and a response was sent on May 11th as wellI personally spoke with manager at this business and removed the phone number

[redacted] **  [redacted]Daytime Phone: [redacted]Mr.[redacted]I have searched my system and do not have your name or telephone number as provided. I can remove all contact info if I am able to locate the account in question. Our office procedure is not to...

threaten or mislead any consumer so if you have a name of a representative, I would also like to obtain that information. You may respond directly to my email so I can further investigate the account in question and remove the contact numbers as well. My email is [redacted]. Also, feel free to contact my direct line at [redacted].

Consumer, ([redacted]), was contacted on 6/8/2015 by NRG Assets regarding a delinquency with [redacted]. During that conversation, Ms. [redacted] requested that something be sent to her. We did send a settlement letter. After receiving her dispute, I have closed the account as "disputed" and...

sent back to [redacted] for review. There is no longer collection activity on this account with NRG Assets. [redacted] can be reached at ###-###-#### if the consumer wishes to receive validation of the debt from the account owner. I do apologize for the incontinence.Thanks,Ashley M[redacted].comDirect: ###-###-####Fax: ###-###-####Toll Free: 1·###-###-#### Ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]Thank you for contacting me today regarding the above mentioned complaint.  I have attempted to reach [redacted], by telephone without a return call, then mailed him asking who the original lender was and what documentation he has that I supposedly signed.  No response yet.  I tried to call "[redacted]" and couldn't get any answer to my questions.  Since I still have no documentation as to the exact date, name of the original loan company, no verification number, or electronic signature form that I signed, I am stating this complaint is not resolved.  There are too many unanswered questions to have closure on their request.  They can send the request back to the client or whomever the original lender might be.  I remain in "dispute."Thank you for checking into tis complaint,Sincerely,

Consumer, ([redacted]), was contacted one time by NRG Assets. Consumer responded to outbound call and spoke with collector. Collector explained overdraft account in detail. A dunning notice was sent to consumer on 10/11/2012 when place with NRG for collections to the address of [redacted]...

**, [redacted]. I have attached a copy for your records. The consumer was offered a reduced balance to get this account paid off, which is what was requested by consumer by consumer, and sent via email. As far as your credit report information, we do not have access to such information, the background of judgement and lien information is public record.Thanks,[redacted]@[redacted].comDirect: ###-###-####Fax: ###-###-####Toll Free: ###-###-#### Ext [redacted]