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NRG Energy, Inc.

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NRG Energy, Inc. Reviews (6)

Complaint: [redacted]
I am rejecting this response because:
  1- NRG sent us 3- Roofer to check out the leak. The first roofer said “ LEAK IS SOLAR RELATED UNFLASHED HOLES FROM THE INSTALLATION” see attachment document that signed by the roofer.  The second one can’t figure out what is going on "BECAUSE WE HAVE TOO MANY UNFLASHED HOLES AND NEED TO TAKE ALL PANELS AWAY AND CHECK UNDER EACH BRACKET AND IT'S HARD TO DO THAT" , Then he advised to wait until we have rain and mark the place that has a leak. He did not say it is not solar related issue, even he could not find from where the leak come from.   Finally, they sent the third roofer on 10/26/2017 not 10/24/2017. They were two men work with a person called Carlos. These men told us that it is  a solar related issue and they took pictures for the ceiling "Inside" of the roof. On Sunday 10/29/2017, we had a heavy rain, and we made marks in the ceiling of the roof and took  pictures. We sent theses pictures to Venita (NRG representative). This is was her answer" Please submit 2 -3 estimates to repair the hole in the roof.  Once I received the quotes,  we will contact you and a check will be made to you directly to pay the contractor." Suddenly, an about an hour later, we got this email from her said "I followed up with Carlos from [redacted], the roof leaks Photos you submitted are not solar related per our service provider.  We are not disagreeing you may have roof leaks, but the only leak identified as being solar related has been addressed. So your statement below is in conflict with the findings of our service provider [redacted]." On other hand, the pictures that we took were the same pictures that Carlos's co-workers took on 10/26/2017 except one new picture that has a new water mark from heavy rain see attachment document. My question is how Carlos decided from the pictures that the leak is not solar cell related with out seeing it . At the same time, his co-workers said it is solar cell related issue. This does not make any sense to me.  2-  Also, our  roof is about 5- Years old. we have an inspection officially said that roof in a good condition with no problem. I can provide the full report if need it.  In addition, the NRG sale person told us, they install their panels over the new and good roofs only because they do not want to waste their money. Therefore, NRG inspected and took pictures of our roof before installing the solar panel and they said the roof in a good condition, and they can install the solar panel over it. All the sudden, after insulation, we found yellow spot in our ceiling, broken plywood and water marks on all over the roof ceiling see attachment document. Furthermore, as we get heavy rain, we see more water marks and more problems. How come this is not from solar panel insulation.  3-furthermore, they cut off the Sheetrock under the electrical panel and they did not fix the wall as like before see attachment.
Regards,
[redacted]

November 1, 2017 Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690  ...

                                Re:         ID #[redacted] [redacted]
* To Whom It May Concern,   NRG Home Solar respectfully submits the following response to your letter of October 31, 2017 pertaining to [redacted] complaint.   Upon receiving this complaint, NRG Home Solar reviewed [redacted] claims.  The Solar Panel system itself belongs to NRG’s business partner, Spruce.  As such, we have sent this complaint to them so they can properly investigate the claims and determine how to best resolve any outstanding concerns.  Please let me know if you need anything else.    Respectfully submitted,                                               ...   Frank S[redacted] NRG Home Solar

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] At this time I have decided to accept the current response with the understanding that I will not hesitate to contact them again if the problem with my solar system doesn't improve or gets worse.
Regards,
[redacted]

February 19, 2018 Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690  ...

                                Re:         ID #[redacted]   To Whom It May Concern,   NRG Home Solar respectfully submits the following response to your letter of February 5, 2018 pertaining to [redacted] complaint.   Upon receiving this complaint, NRG Home Solar reviewed [redacted] claims.  On February 5, 2018, NRG Home Solar spoke with [redacted] to discuss the low production issues with his system.  Additionally, we sent [redacted] an email which included a copy of his lease, specifically the information centered on the production guarantee associated with his solar panel system.  On February 9, 2018, a representative from NRG Home Solar’s Business partner, [redacted] had a tech visit on site and [redacted] home, to address the low production issue the system is having.  NRG Home solar will continue to monitor to ensure the production increases for this system.  Please let me know if you need anything else.    Respectfully submitted,                                               ...   Frank S[redacted] NRG Home Solar

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I have yet to receive the check from NRG however I will contact them in the event that it is not received this week  I will also monitor my systems operation to ensure it has improved  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have made further attempts to follow up with the technician Josy T[redacted] assigned to my case but have not received a call back. According to the technician dispatched my solar system needed a reboot however this does not explain the low production for all of 2017. I would like a phone call to discuss further. 
Regards,
[redacted]

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