NRG Home Solar

Now they are calling meTechfrom NRG Solar came this morning and fix nowThank you for your helpThank you very very
much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The above-referenced complaint represents a dispute with NRG. NRG breached its contract. Via settlement negotiations, NRG agreed to refund the $deposit and remove its solar equipment from my property (at no-cost)On July 7, 2015. the equipment was removed and my home was damage. Per NRG’s lease Para5DLimited Warranty on Damage to Property and Belongings We warrant the Solar System and installation and repair work by us and our designated contractors against damage to your Property and belongingsIf we breach this warranty, we will repair the damage covered by this warranty or pay you the replacement value for such damageFor the entire Term, starting on the day we begin to install the Solar System. The deposit refund is demanded and monetary relief to correct the property damage
Regards,
*** ***

Complaint: ***
I am rejecting this response because (re the repair of the roof penetrations):
The roof is one of the most important parts of a home, and keeping it in good shape is vital The penetrations of the solar panels breached the integrity of a roof that had a life expectancy of 10-years Therefore, the patch work offered along with the one (1) warranty is unacceptable After the expiration of the warranty, the damage caused by NRG will become a major expense to the homeowner to rectify A warranty of at least five (5) years of the patch job is requested.
Regards,
*** ***

As of 12/10/we have spoken with *** *** in regard to missing compensation, as well as frustrations with delays.
We have resolved this customer's concerns by way of expediting compensation and have provided a direct contact to reach in the event that they do not receive said compensation by 12/18/

Complaint: ***
I am rejecting this response because:the roof penetrations have breached the integrity of the roof, therefore, exposing the property to future damage; NRG failed to acknowledge funds received and the return of said funds, along with the following: Cancel lease agreement immediately with NRG RSS and its affiliates. Provide written confirmation at no cost to ***Cancel all permits on subject property. Provide written confirmation at no cost to ***Cancel agreement to receive rebates/incentives. Provide written confirmation at no cost to ***4. Remove all solar equipment from *** *** *** *** *** ** *** at no cost to ***.5. Refund $deposit (obtained by *** *** ***), along with *** *** Department of Water and Power’s incentive $1,rebate NRG received on or about 3/5/Provide written confirmation of the total dollar amount received to date (at no cost to ***).6. Re repairing the roof penetrations. The penetrations have breached the integrity of the roof; therefore, a roofing consultant will be hired to review and confirm the required work to restore the roof to its original state. Upon receipt of the report and cost of said report, I will seek reimbursement from NRGIf arbitration is needed to settle this matter, please advise*** *** *** ***
Regards,
*** ***

Run!!! We signed the paperwork over a year ago/ Best friend did the sameSigned paperwork in August, equipment installed in January 2015, still up on roof with no follow up since now Almost September My buddy and I have contacted NRG numerous times to receive the same canned lies, paperwork is in, will contact us next week and nothing happens Solar panel colors in my roof do not match/look strangeFunny thing since installed system has never reached rated outputMorning dew sticks to the off color panels hours longer than other panelsSuspect finish issues may be cause of not reaching rated outputSystem stopped working days ago, called and NRG would be contacting us to schedule repairWith that NRG tells me they can "see" my system on line and no worries the system is still producingBOLD FACED LIE!!! I have years commercial electrical experience and the system is deadWhen you call NRG you get a call center employee who has limited to no knowledge and gives out standard canned answersNot just me, friend in same boat and I compare answers after we call, answers are the same prepacked answersdays now and no contact for repairTo me it seems like NRG is focussed on securing State Grant money for these systems and after that they could care less

Mr***
NRG Home Solar is in receipt of your complaint ID # *** and we sincerely apologize for any inconvenience you may have experienced thus far. We have taken a look into your inquiry and it appears that you have been in contact with a representative from our Customer
Care Team as recent as June 7th, and May 20th, 2016. During these calls our representative, Alissa, provided you with a status update on your project and all proper approvals needed in order to activate the solar system. On your June 7th call you were notified that we have officially applied to your utility companyAt this time, the permission to operate the system comes from *** and is not something that is in our controlOnce we receive this final approval, we will reach out to notify you and activate the solar system. A call has been placed to you with this information, as well as an email including the paperwork that has been sent to your utility company in the event that you would like to reach out to *** NRG Home Solar takes these complaints very seriously and we look forward to the activation of the solar system that has been installed on your home. Kind Regards,*** ***Customer Care Manager***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I still feel that this company dropped the ball

*** ***
We are acknowledge and are in receipt of your complaint # ***
On behalf of NRG Home Solar, I would like to apologize for any inconvenience that this may have caused you.
As mentioned in the message that was left for you on 2/29/2016, we are
diligently working toward a resolution regarding this matter at hand. Please reach out to me personally with any additional questions or concerns that were not outlined in this complaint.
Best,
*** K***
Customer Care Project Manager
***
***

*** ***
I sincerely apologize for the incorrect information that I had provided concerning your project.
I have learned that you have finally made contact with the correct person in order to explain proper timelines and where your project currently stands, however that is no excuse for the lack of customer service that you have experienced thus far.
Upon speaking with you this afternoon I was able to personally apologize for the previous response to your Revdex.com complaint, as it was not the proper expected timeline for your Community Solar project.
Please utilize *** as your main point of contact and in the event that you are seeking additional contact, please reach out to ***
Kind Regards,
Natalie K***
Customer Care Manager
***

Ms***,
Upon reviewing your case # ***, it has been determined that NRG Home Solar is operating in accordance with the Solar Power System Contract that you have signed and was subsequently installed at your residence.
It is outlined within section (D.) "By initialing here Buyer acknowledges and agrees that Contractor has made no representation or warranty with respect to the availability, scope or amount(s) of any incentives, credits, rebates or tax benefits, and that Buyer must evaluate for itself its ability to acquire and/or utilize any such incentives."
Based on your initialing this portion of the executed contract, NRG Home Solar maintains it is in good standing when it comes to the sales consultation and do not accept responsibility for any confusion about the tax incentives based on the section aforementioned.
On multiple occasions our company representatives explained that the customer would seek the professional advise of a tax professional prior to the system being installedDue to the current circumstances, we at NRG Home Solar are willing to offer to send you a check for your next monthly payments as a sign of good faith, but in no way is an admission of any wrong doing by our company representatives.
Thank You,
Natalie K
Customer Care Project Manager
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint
"">From: [redacted] Sent: Monday, May 18, 7:AMTo: [redacted]Subject: ID
There was nothing to respond to. They contacted me, but no resolution has been accomplished. I still panels on my roof that I am unable to use.
All I hear is
we are working on it!!!!!
I would ask you to keep this open. The fact that they contacted me does not constitute a resolution.
Regards,

My system was install two months ago some how it has no work properly. I am now having trouble with my electricity at home there is a brake that stops working. Have bee calling for weeks now no one answers back. It looks as if the company is fake. When you finally get some one in the phone it seems to be the most ignorant person in earth. Savings???? I haven seen any and just on the first bill they incremented the cost by 35 cents; I don't know how I can get out of this mess.

We have reached out to the [redacted] to open a dialogue and evaluate their billing history as well as their solar system production numbers.We have sent an email to the address on file at [redacted] and left a voice mail with my contact information on the phone number associated with...

their account.Once we connect with the customer we will research and update here with our findings so that we may close out the complaint with positive results.

We have been in contact with Ms. [redacted].  She has requested we remove her system and repair her roof to its original condition, as well as refund her initial down payment.  We are preparing a letter from NRG Home Solar explaining our action plan to Ms. [redacted] so she...

can review and we can bring about final resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have reached out to the [redacted] to open a dialogue and evaluate their billing history as well as their solar system production numbers.We have sent an email to the address on file at [redacted] and left a voice mail with my contact information on the phone number associated...

with their account.Once we connect with the customer we will research and update here with our findings so that we may close out the complaint with positive results.

[redacted] 
NRG Home Solar is in receipt of your Revdex.com Case # [redacted] and is actively researching what you have outlined. 
First and foremost, we would like to apologize for any inconvenience this may have caused you and we can assure you that this will be resolved as...

soon as possible. Customer Care Representative, [redacted], is in contact with our Marketing Team to obtain your Goal Zero voucher, in addition to our accounting department to expedite any necessary compensation that is owed. 
She will be in contact with you this afternoon to explain proper time frames and provide any information that is not included in this reply. 
NRG Home Solar takes these complaints very seriously and is working to correct any error made on our end to have resulted in these delays. 
Please reach out to our Customer Care Team with any additional questions or concerns. 
 
Kind Regards,
[redacted]
Customer Care Manager
[redacted]

Good Afternoon,   NRG Home Solar is seeking resolution to this case outside of an arbitration hearing.   NRG Home Solar is prepared to take the steps necessary to repair the stucco on the exterior of the home where our equipment was installed.  To our knowledge this is the only outstanding issue as it pertains to the system removal and repair of the home.   -- Thank you,

NRG has given me written notice of termination of the contract.
0px;"> 
Not sure if it was bc of this or timing, however they still have no working phone number.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]