NRPA Associates

10/02/2014PLEASE KNOW THAT WE DO NOT TAKE COMPLAINTS LIGHTLYI RECEIVED YOUR INITIAL LETTER ON 9/AND IMMEDIATELY GAVE IT TO OUR BILLING MANAGER ON 9/I CALLED *** *** AND INFORMED HER I RECEIVED THE COMPLAINT AND WOULD WORK ON A RESOLUTIONTHERE ARE NO NOTES IN OUR BILLING
SYSTEM REFERRING TO HER ATTEMPTS TO RECOVER HER BALANCE OTHER THAN JUNE 2014.I had called the Revdex.com to report to youthat the complaint was resolvedA check was issued on 9/and *** *** was contactedShe picked up the check at our facility on 9/16/This information was left on your voicemailWould you be so kind as to forward a letter stating the resolution and this matter is considered closed? I am upset that you state I failed to respond when you had also returned my phone call.This information has been disclosed to you from records protected by Federal confidentiality rules (CFR part 2)The Federal rules prohibit you from making any further disclosure of this information unless further disclosure is expressly permitted by the written consent of the person to whom it pertains r as otherwise permitted by CFR part A general authorization for the release of medical or other information is NOT sufficient for this purposeThe Federal rules restrict any use of the information tocriminally investigate or prosecute any alcohol of drug abuse patient

Review: My daughter was admitted to the facility on March 3,2014. They discharged her March 10, 2014. The program was 30 days. When I admitted her I paid for the program because they were unsure what the insurance would cover. The check was for $3458.60. Since they discharged her my insurance and I paid the bill $1629.53. My refund should be $1829.07. I made several attempts to contact them with no response. I sent two certified letters with a request for a refund or written response why I would not get a refund. The second request was made 6/05/2014. Mid July I finally received a call and was told it was being taken care of. This is September and still waiting for refund from March.Desired Settlement: Timely refund.

Business

Response:

10/02/2014PLEASE KNOW THAT WE DO NOT TAKE COMPLAINTS LIGHTLY. I RECEIVED YOUR INITIAL LETTER ON 9/11 AND IMMEDIATELY GAVE IT TO OUR BILLING MANAGER ON 9/12 I CALLED [redacted] AND INFORMED HER I RECEIVED THE COMPLAINT AND WOULD WORK ON A RESOLUTION. THERE ARE NO NOTES IN OUR BILLING SYSTEM REFERRING TO HER ATTEMPTS TO RECOVER HER BALANCE OTHER THAN JUNE 2014.I had called the Revdex.com to report to youthat the complaint was resolved. A check was issued on 9/15 and [redacted] was contacted. She picked up the check at our facility on 9/16/2014. This information was left on your voicemail. Would you be so kind as to forward a letter stating the resolution and this matter is considered closed? I am upset that you state I failed to respond when you had also returned my phone call.This information has been disclosed to you from records protected by Federal confidentiality rules (42 CFR part 2). The Federal rules prohibit you from making any further disclosure of this information unless further disclosure is expressly permitted by the written consent of the person to whom it pertains r as otherwise permitted by 24 CFR part 2. A general authorization for the release of medical or other information is NOT sufficient for this purpose. The Federal rules restrict any use of the information tocriminally investigate or prosecute any alcohol of drug abuse patient.