NRS World

Complaint: [redacted] I am rejecting this response because:This is unacceptable Not only is this terrible business practice, this is a direct reflection on the type of morals and values you have as an individual and a businessInstead of accepting responsibility for your actions, you choose to put off blame, and in no way treat your customer with value or respectNot only have you taken my money without my consent, you have continued to lie to me on more than one occasion You lied about the issue at hand, stating that it was only email confirmations that were affected, when clearly it was not just the email, it was your website And you lied about explaining your terms of service when you did not, nor did you update your website until after the situation had occurred It is simply unbelievable that in a situation such as this, you cannot get off your high corporate horse and equate yourself to the level of your paying customers to understand how this would make us feel, or to understand the justification we have to be upset with your company and the way that we have been treated, and the way that we clearly continue to be treated by your unwillingness to even apologize and accept blame

We apologize for any inconvenience this may have caused but we have exhausted all lengths in order to satisfy this customerAs soon as the customer initiates the return the credit card will be refunded

Complaint: [redacted] I am rejecting this response because:The website terms of service are NOT listed in the email order confirmation, nor were they listed on their website until late last night I read and re-read the terms of service on the company's website on more than one occasion, and just because it got updated late yesterday afternoon, AFTER the situation happened, doesn't make it a valid point for my order It was not until the 5th and final phone call, that I made yesterday, did the manager say that they have the right to charge my card whatever total my order should be NO! That is completely unacceptable You may not charge my card for anything more than what your website tells me my order will cost, and what my emailed order confirmation says my total isIt is like going to a restaurant, signing the receipt with one total, and looking back at your account and realizing that they charged you more than double what your receipt statesPlease tell me how that would make you feel, especially since no explanation took place prior to the chargeThis discrepancy was not solely on the email confirmation like your response states When I checked out, your website told me my total was $ My email confirmation, is just that- a confirmation, that your website told me it was $ You may have sent me a return label, but the promise to return my money comes with the terms of, "when you receive the items back"- I still have not gotten my items and I ordered them on January 20th I am in HAWAII It takes WEEKS for the items come in, it's going to take WEEKS for the items to get back Your solution is unacceptable And your response to me proves just how much you value your customers, not at all I want my order honored at the price the website displayed, and what my email confirmation statesAnd again, I want an apology from Corporate/Management for the poor, poor service I am receiving I would like to remind you that customers, like myself, are what keeps your business going And the continued mistreatment and unwillingness to accept responsibility for your company's errors are reflecting poorly on your company, not only through the Revdex.com, but through word of mouth, and social media as well

Complaint: ***
I am rejecting this response because: This was not the resolution that was requested. I purchased three bottles of product at the stated price and I feel that represented a contract for that product to be sent as paid
Regards,
*** ***

Good Morning,Over a two day period we experienced an error involving the pricing displayed on our confirmation emails. As soon as the issue was discovered, we worked diligently to inform any customers that were affected. In regards to this order, we were able to confirm that the pricing displayed at...

the time of the order and saved in our system was correct. It was only the confirmation email that displayed the inaccurate pricing. We spoke to this customer 5 times on the phone trying to find an acceptable solution. An offer was made to send her a return label and as soon as we could track the return back to us we would refund the total amount.We fully explained to her our policy on product and pricing discrepancies that can happen, as displayed on our website terms of service page.

We have refunded the full amount back to  the customer for the product and customer can keep the one bottle she received.

Complaint: [redacted]
I am rejecting this response because:The website terms of service are NOT listed in the email order confirmation, nor were they listed on their website until late last night.  I read and re-read the terms of service on the company's website on more than one occasion, and just because it got updated late yesterday afternoon, AFTER the situation happened, doesn't make it a valid point for my order.  It was not until the 5th and final phone call, that I made yesterday, did the manager say that they have the right to charge my card whatever total my order should be.  NO! That is completely unacceptable.  You may not charge my card for anything more than what your website tells me my order will cost, and what my emailed order confirmation says my total is. It is like going to a restaurant, signing the receipt with one total, and looking back at your account and realizing that they charged you more than double what your receipt states. Please tell me how that would make you feel, especially since no explanation took place prior to the charge. This discrepancy was not solely on the email confirmation like your response states.  When I checked out, your website told me my total was $214.17.  My email confirmation, is just that- a confirmation, that your website told me it was $214.17.  You may have sent me a return label, but the promise to return my money comes with the terms of, "when you receive the items back"- I still have not gotten my items and I ordered them on January 20th.  I am in HAWAII.  It takes WEEKS for the items come in, it's going to take WEEKS for the items to get back.  Your solution is unacceptable.  And your response to me proves just how much you value your customers, not at all.  I want my order honored at the price the website displayed, and what my email confirmation states. And again, I want an apology from Corporate/Management for the poor, poor service I am receiving.  I would like to remind you that customers, like myself, are what keeps your business going.  And the continued mistreatment and unwillingness to accept responsibility for your company's errors are reflecting poorly on your company, not only through the Revdex.com, but through word of mouth, and social media as well.

We apologize for any inconvenience this may have caused but we have exhausted all lengths in order to satisfy this customer. As soon as the customer initiates the return the credit card will be refunded.

Complaint: [redacted]
I am rejecting this response because:This is unacceptable.  Not only is this terrible business practice, this is a direct reflection on the type of morals and values you have as an individual and a business. Instead of accepting responsibility for your actions, you choose to put off blame, and in no way treat your customer with value or respect. Not only have you taken my money without my consent, you have continued to lie to me on more than one occasion.  You lied about the issue at hand, stating that it was only email confirmations that were affected, when clearly it was not just the email, it was your website.  And you lied about explaining your terms of service when you did not, nor did you update your website until after the situation had occurred.  It is simply unbelievable that in a situation such as this, you cannot get off your high corporate horse and equate yourself to the level of your paying customers to understand how this would make us feel, or to understand the justification we have to be upset with your company and the way that we have been treated, and the way that we clearly continue to be treated by your unwillingness to even apologize and accept blame.