I have been a customer for the past years From - I have my Accord serviced at a local shop that claimed to specialize in foreign brands I became disillusioned with the service so I switched to Birchwood I have been satisfied with all aspects of the service experience
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This business is still refusing to give its customer a proff of work recordFirst of all set's attitude on the phone was not the same as it is hereThere is always sides to a storyI am not crazy for getting upsetA cat is the tiger at its houseI was upset because they were playing games on the phone when I was just trying to get a record of my vehicle repairThe reception was trying to get me what I asked for and this guy was stopping her from itShe said to call and spoke to the owner because he wouldn't give her what I aksedI also run a business and I refuse to believe they cannot give me a receipt because they do not charge ***It just doesn't make any senseWhether you charge *** for their repairs or not it is not my businessHow should that stop you from giving paper work to your clientsThat should not impact me from getting my prof of repair in any wayRegards to your claim about "imazed by repair" this is falseThey had put water and rinsed the side of the car with the repairs and I could hardly tellAnd regarding if you did extra work or not is not any of my concernAll you had to do was buff of that extra scratch that was there on the sideCan't gve me a receipt how you want me to believe you non sense about a favorAnd regarding your cash register not working is not any of my businessThe store closed at and so should of the registerI was in a rush and tired of them and had to get my car back and that's why I left quickly not believe I was excited about your useless work doneI explained to John the consultant about the damages to the fender and he looked at it and said the attachment to the fender and bumper is broken and will needs a new bumperIt was a him that wrote up the ticket not me thak you very muchLike a salesman you guys pushed up the charges to 1500$ and later Chris from *** denied it after I spoke with him.
After weeks of the repairs I found out that the they didn't even paint the whole fender like they said they would so they didn't do the job *** paid for which is why they are afraid to write up a ticket for meBecause they didnt do anythingJohn didn't even put the one bolt that was missing which they said they would and just took the cap off the right side and put it on the leftHe said he would have had to order it which would of taken weeksThis place is full of it and is doing their contractors illegal favors and should be shut down
If you guys were humans you would not do this to your customers I will continue to expose and tell everybody about them
Regards,
*** ***
From: NT Auto Body <[redacted]>Date: Wed, Apr 29, 2015 at 12:07 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]>Good Morning [redacted],I first off want to thank you for bringing this to our attention. This vehicle was...
brought in to us by the dealership for damage they had caused on the right front panel while it was in their possession. The owner showed us the vehicle and from the start was attempting to claim additional damages on the front bumper ans wad pleading with us to charge the dealership for the unrelated issues. Due to our contract with the dealership, we do not charge them for damages caused on their lot. We ended up taking care of the lot damage and the unrelated damages at no additional charge to the owner as a customer courtesy. [redacted] ended up coming in on a Friday after 5pm which was after our last call for the shuttle. We asked him to take a cab and offered to reimburse him for the ride. When he came in our check machine was down and we offered to pay him cash which he refused because of the additional work we helped him out with. He picked up his car, was amazed at the quality of work done and went on his way. He later called back asking for a reciept, we explained to him because there is no bill we have no paperwork on the car and kindly referred him to his service advisor at the dealership. He refused to contact them and started yelling at us over the phone, we are humans just like everybody else, we don't talk to customers that way and don't expect to be disrespected and belittled like that. I explained that if he keeps talking that way I'm going to hang up the phone and that was the last we spoke to the customer.Thank you,Set T[redacted]NT Auto Body[redacted]Alexandria, VA 22304Phone: ###-###-####Fax: ###-###-####www.NTautobody.com
I have been a customer for the past years From - I have my Accord serviced at a local shop that claimed to specialize in foreign brands I became disillusioned with the service so I switched to Birchwood I have been satisfied with all aspects of the service experience
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This business is still refusing to give its customer a proff of work recordFirst of all set's attitude on the phone was not the same as it is hereThere is always sides to a storyI am not crazy for getting upsetA cat is the tiger at its houseI was upset because they were playing games on the phone when I was just trying to get a record of my vehicle repairThe reception was trying to get me what I asked for and this guy was stopping her from itShe said to call and spoke to the owner because he wouldn't give her what I aksedI also run a business and I refuse to believe they cannot give me a receipt because they do not charge ***It just doesn't make any senseWhether you charge *** for their repairs or not it is not my businessHow should that stop you from giving paper work to your clientsThat should not impact me from getting my prof of repair in any wayRegards to your claim about "imazed by repair" this is falseThey had put water and rinsed the side of the car with the repairs and I could hardly tellAnd regarding if you did extra work or not is not any of my concernAll you had to do was buff of that extra scratch that was there on the sideCan't gve me a receipt how you want me to believe you non sense about a favorAnd regarding your cash register not working is not any of my businessThe store closed at and so should of the registerI was in a rush and tired of them and had to get my car back and that's why I left quickly not believe I was excited about your useless work doneI explained to John the consultant about the damages to the fender and he looked at it and said the attachment to the fender and bumper is broken and will needs a new bumperIt was a him that wrote up the ticket not me thak you very muchLike a salesman you guys pushed up the charges to 1500$ and later Chris from *** denied it after I spoke with him.
After weeks of the repairs I found out that the they didn't even paint the whole fender like they said they would so they didn't do the job *** paid for which is why they are afraid to write up a ticket for meBecause they didnt do anythingJohn didn't even put the one bolt that was missing which they said they would and just took the cap off the right side and put it on the leftHe said he would have had to order it which would of taken weeksThis place is full of it and is doing their contractors illegal favors and should be shut down
If you guys were humans you would not do this to your customers I will continue to expose and tell everybody about them
Regards,
*** ***
From: NT Auto Body <[redacted]>Date: Wed, Apr 29, 2015 at 12:07 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]>Good Morning [redacted],I first off want to thank you for bringing this to our attention. This vehicle was...
brought in to us by the dealership for damage they had caused on the right front panel while it was in their possession. The owner showed us the vehicle and from the start was attempting to claim additional damages on the front bumper ans wad pleading with us to charge the dealership for the unrelated issues. Due to our contract with the dealership, we do not charge them for damages caused on their lot. We ended up taking care of the lot damage and the unrelated damages at no additional charge to the owner as a customer courtesy. [redacted] ended up coming in on a Friday after 5pm which was after our last call for the shuttle. We asked him to take a cab and offered to reimburse him for the ride. When he came in our check machine was down and we offered to pay him cash which he refused because of the additional work we helped him out with. He picked up his car, was amazed at the quality of work done and went on his way. He later called back asking for a reciept, we explained to him because there is no bill we have no paperwork on the car and kindly referred him to his service advisor at the dealership. He refused to contact them and started yelling at us over the phone, we are humans just like everybody else, we don't talk to customers that way and don't expect to be disrespected and belittled like that. I explained that if he keeps talking that way I'm going to hang up the phone and that was the last we spoke to the customer.Thank you,Set T[redacted]NT Auto Body[redacted]Alexandria, VA 22304Phone: ###-###-####Fax: ###-###-####www.NTautobody.com