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NT Nail Reviews (7)

When Ms [redacted] first complaint about several issues: the bumps and rash from unsanitized equipments, gift certificate is not honorIn the second respond, there was no bumps or rash because the gift certificate was not honor, therefore no service was doneAnd now it is the principle of not honoring the gift certificate on the date of June 21-and demand a full refundLike we have told you before, the date you came in was June 29-2018, not June like you claimedI have my clients and staffs to prove the date you came in was not June If you want to proceed with your action with a lawyer, then I can't stop you.? ?

That is what I will be doing with a lawyer as well as with the health departmentAs well as social mediaSince this business is willing to have a unsatisfied customer over $bucks then that is fine with meIt will loose way more from word of mouth and bad social media reviews than $
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Responding to complaint ID ***: First of all, this client did not even had the pedicure service done at NT NailsClient came in with a gift certificate on June 29-2018, not June 21-like client stated in the complaintClient try to use the gift certificate for a pedicure serviceWe
looked at the purchased date on the gift certificate and told her that the gift certificate was no goodWe can not honor this gift certificate due to it had already expired for a weekClient was not happy and raise a commotion in the salonWe politely asked her to leave and now this client filed a complaintThis make up story about her getting bumps and rash from equipment not being sterilized doesn't even make senseShe did not get the service done from the get goWhen it comes to customer services, we at NT Nails always do our very best to give our clients a favorable and pleasant experience by the time they leave the salon.

Unfortunately my infection has gone and cleared upNeedless to say I would not ever walk around with an infected toe so there is nothing to see anymoreI would like a refund. Complaint: ***
I am rejecting this response because:
Regards,
*** ***

When Ms*** first complaint about several issues: the bumps and rash from unsanitized equipments, gift certificate is not honorIn the second respond, there was no bumps or rash because the gift certificate was not honor, therefore no service was doneAnd now it is the principle of not honoring the gift certificate on the date of June 21-and demand a full refundLike we have told you before, the date you came in was June 29-2018, not June like you claimedI have my clients and staffs to prove the date you came in was not June If you want to proceed with your action with a lawyer, then I can't stop you.

Complaint: ***
I am rejecting this response because: The rash and bumps did not come from that visit....as I stated myself I did not get the pedicure because it was not honored on June 21stThe gift certificate was already paid for and should be refunded because it was not usedMoney has been received back in December but no service has been providedI would like NT Nails to know my next step is a lawyer because it is the principal and at that point the amount will be a lot more than the cost of the certificateIt will be for pain, suffering, humiliation, time and lawyer fees.
Regards,
*** ***

In response to Mr*** complaint, at NT Nails we disposed the garment bag covering the spa after each usedOur equipment is also sterilized after each each use as wellI'm sorry to hear you had an infection after the pedicure four days laterCan you please come by the salon so we can take a
look and resolve the issueThank you.

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Address: 5713 Telephone Rd, Pascagoula, Mississippi, United States, 39567-1128

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