Picked up a screw in my rear passenger tire, went to NTB to get it patched There was one other lady waiting ahead of me for the same issue When they took her car back, they came out and told her the nail was too close to the shoulder of the tire, so they couldn't patch it (because it would "fall off" they said), and it would be in her best interest to purchase a new tire She took their word for it and paid $and some change for a new tire An hour and forty minutes after I arrived they finally took my car back, and lo and behold, the same man comes out and gives me the EXACT SAME STORY I refused to buy a new tire and said I'd take it somewhere for a second opinion (this was on a Sunday so Discount Tire was closed, otherwise I would have gone there first) I got home and measured how far from the shoulder of the tire was screw was, it was 3/4" away from shoulder, right next to the outside tread line that goes around the tire, and per research on the RMA website, within their "ok to repair" area I took my car to Discount Tire the next day, they looked at it, said it could be safely repaired, and when they pulled the screw out, it was superficial, it hadn't even been long enough to puncture the tire!! So NTB was trying to charge me $for a new tire, when the tire on the car wasn't even compromised WOW!!! I wouldn't advise anyone to ever go to a National Tire and Battery
Here's an interesting story about some experiences I and my daughter had a while ago with the NTB store in Newington, NH.
Being new to this area, I asked my son in law where he got his oil changed, and he recommended NTB. I got an appointment for 4/19/15 and went in, trusting that my son in law's recommendation was a good one. After a wait of perhaps a half hour, the technician came out and asked me if I'd heard a lot of noise from the car's front end. I said no; he said the right front wheel bearings were "bad, really bad." I told him that was strange, as the right front wheel bearings had been replaced in October, so I'd look into it. He came out again a bit later, to tell me that the cabin air filter was jammed with mouse droppings and paper. I asked how long it would take to replace and what the cost would be. I was told it would take about another half hour and would cost about $80. Since I was running late to an appointment, I told him I'd take care of it.
When my car was brought around for pick up, I saw debris from the cabin air filter on the floor on the passenger side, and the glove box would not close. They took the car back in, cleaned up some of the debris, and fixed the glove box so it did close. However, I was still left with a mess of torn up tissues and other debris scattered over my CDs and the floor. And as if that wasn't bad enough, I noticed on the sticker to remind me of when my next oil change was due, the date was wrong, and the number of miles was not 3,000 more, but 30,000.
Later that day, unbeknownst to me, my daughter also went to NTB for an oil change and inspection. She later told me that her whole glove box was left on the passenger side of the floor, necessitating the car to be taken back in and this issue addressed. She was told the serpentine belt was cracked and should be replaced soon. She was advised verbally that while there was a power steering leak, the car passed inspection. In the course of settling her bill, she informed the cashier that the same issue with the glove box had happened to me, and she was told that they would contact me to offer me a free oil change; I never heard from them.
After she left, she heard a strange noise from the front of the car, pulled over, and discovered that the rod to hold up the hood was not put in securely. She snapped it into place, but still heard the noise, so returned to NTB. She was told the hood over the air filter was not closed properly; after addressing this, the noise was gone. Interestingly, during the service visit, she had been told the air filter needed to be replaced, but NTB did not do this.
On May 14, my daughter was pulled over by police in Dover, NH. She said the officer told her that her car was out of inspection; she pulled out the paperwork she'd been given at NTB on 4/9, thinking it showed a passed inspection. She was shocked to find that in fact, her car had been failed, with the power steering leak noted as the reason. Later that day, she took her car to Bill D, a Toyota dealer in Dover and was told that there was no power steering leak, and even had there been one, it would not have been a cause for inspection failure. Additionally, the serpentine belt was determined to be acceptable. The car passed inspection.
After I sent them a letter describing these incidents, and requesting compensation, on 6/29 I spoke to Adam S, of NTB, who went over the letter with me, and said all that NTB was willing to refund me and my daughter was the cost of our oil changes and her inspection; this came to a grand total of $59.66. I agreed to this amount.
Not having received squat after that phone conversation, I called Mr. S on 7/28. He was on vacation at that time, and said the checks were being processed, whatever that meant, and he would get back to me.
I let another month go by - I was patient - and since there were still no checks received by either me or my daughter, I again called Mr. S on 8/21. He assured me that the checks were mailed out that week. One would come to me, one to my daughter. Fine. I waited.
Guess what? This is easy - to date, no checks have been received by either me or my daughter. Something tells me we are being strung along, and now I am no longer patient.
I told them in another letter that if I did not receive the checks as promised, I would go onto every website I could find to review NTB and warn others of how awful a company this is. This is beyond rude, beyond ridiculous, and these folks shouldn't be in business if this is how they treat customers. The only bright spot in this whole experience was the young man who greeted customers when they first arrive. He should get a medal for working for such a terrible company.
Picked up a screw in my rear passenger tire, went to NTB to get it patched. There was one other lady waiting ahead of me for the same issue. When they took her car back, they came out and told her the nail was too close to the shoulder of the tire, so they couldn't patch it (because it would "fall off" they said), and it would be in her best interest to purchase a new tire. She took their word for it and paid $173 and some change for a new tire. An hour and forty minutes after I arrived they finally took my car back, and lo and behold, the same man comes out and gives me the EXACT SAME STORY. I refused to buy a new tire and said I'd take it somewhere for a second opinion (this was on a Sunday so Discount Tire was closed, otherwise I would have gone there first). I got home and measured how far from the shoulder of the tire was screw was, it was 3/4" away from shoulder, right next to the outside tread line that goes around the tire, and per research on the RMA website, within their "ok to repair" area.
I took my car to Discount Tire the next day, they looked at it, said it could be safely repaired, and when they pulled the screw out, it was superficial, it hadn't even been long enough to puncture the tire!! So NTB was trying to charge me $137.93 for a new tire, when the tire on the car wasn't even compromised. WOW!!! I wouldn't advise anyone to ever go to a National Tire and Battery.
Picked up a screw in my rear passenger tire, went to NTB to get it patched There was one other lady waiting ahead of me for the same issue When they took her car back, they came out and told her the nail was too close to the shoulder of the tire, so they couldn't patch it (because it would "fall off" they said), and it would be in her best interest to purchase a new tire She took their word for it and paid $and some change for a new tire An hour and forty minutes after I arrived they finally took my car back, and lo and behold, the same man comes out and gives me the EXACT SAME STORY I refused to buy a new tire and said I'd take it somewhere for a second opinion (this was on a Sunday so Discount Tire was closed, otherwise I would have gone there first) I got home and measured how far from the shoulder of the tire was screw was, it was 3/4" away from shoulder, right next to the outside tread line that goes around the tire, and per research on the RMA website, within their "ok to repair" area I took my car to Discount Tire the next day, they looked at it, said it could be safely repaired, and when they pulled the screw out, it was superficial, it hadn't even been long enough to puncture the tire!! So NTB was trying to charge me $for a new tire, when the tire on the car wasn't even compromised WOW!!! I wouldn't advise anyone to ever go to a National Tire and Battery
Here's an interesting story about some experiences I and my daughter had a while ago with the NTB store in Newington, NH.
Being new to this area, I asked my son in law where he got his oil changed, and he recommended NTB. I got an appointment for 4/19/15 and went in, trusting that my son in law's recommendation was a good one. After a wait of perhaps a half hour, the technician came out and asked me if I'd heard a lot of noise from the car's front end. I said no; he said the right front wheel bearings were "bad, really bad." I told him that was strange, as the right front wheel bearings had been replaced in October, so I'd look into it. He came out again a bit later, to tell me that the cabin air filter was jammed with mouse droppings and paper. I asked how long it would take to replace and what the cost would be. I was told it would take about another half hour and would cost about $80. Since I was running late to an appointment, I told him I'd take care of it.
When my car was brought around for pick up, I saw debris from the cabin air filter on the floor on the passenger side, and the glove box would not close. They took the car back in, cleaned up some of the debris, and fixed the glove box so it did close. However, I was still left with a mess of torn up tissues and other debris scattered over my CDs and the floor. And as if that wasn't bad enough, I noticed on the sticker to remind me of when my next oil change was due, the date was wrong, and the number of miles was not 3,000 more, but 30,000.
Later that day, unbeknownst to me, my daughter also went to NTB for an oil change and inspection. She later told me that her whole glove box was left on the passenger side of the floor, necessitating the car to be taken back in and this issue addressed. She was told the serpentine belt was cracked and should be replaced soon. She was advised verbally that while there was a power steering leak, the car passed inspection. In the course of settling her bill, she informed the cashier that the same issue with the glove box had happened to me, and she was told that they would contact me to offer me a free oil change; I never heard from them.
After she left, she heard a strange noise from the front of the car, pulled over, and discovered that the rod to hold up the hood was not put in securely. She snapped it into place, but still heard the noise, so returned to NTB. She was told the hood over the air filter was not closed properly; after addressing this, the noise was gone. Interestingly, during the service visit, she had been told the air filter needed to be replaced, but NTB did not do this.
On May 14, my daughter was pulled over by police in Dover, NH. She said the officer told her that her car was out of inspection; she pulled out the paperwork she'd been given at NTB on 4/9, thinking it showed a passed inspection. She was shocked to find that in fact, her car had been failed, with the power steering leak noted as the reason. Later that day, she took her car to Bill D, a Toyota dealer in Dover and was told that there was no power steering leak, and even had there been one, it would not have been a cause for inspection failure. Additionally, the serpentine belt was determined to be acceptable. The car passed inspection.
After I sent them a letter describing these incidents, and requesting compensation, on 6/29 I spoke to Adam S, of NTB, who went over the letter with me, and said all that NTB was willing to refund me and my daughter was the cost of our oil changes and her inspection; this came to a grand total of $59.66. I agreed to this amount.
Not having received squat after that phone conversation, I called Mr. S on 7/28. He was on vacation at that time, and said the checks were being processed, whatever that meant, and he would get back to me.
I let another month go by - I was patient - and since there were still no checks received by either me or my daughter, I again called Mr. S on 8/21. He assured me that the checks were mailed out that week. One would come to me, one to my daughter. Fine. I waited.
Guess what? This is easy - to date, no checks have been received by either me or my daughter. Something tells me we are being strung along, and now I am no longer patient.
I told them in another letter that if I did not receive the checks as promised, I would go onto every website I could find to review NTB and warn others of how awful a company this is. This is beyond rude, beyond ridiculous, and these folks shouldn't be in business if this is how they treat customers. The only bright spot in this whole experience was the young man who greeted customers when they first arrive. He should get a medal for working for such a terrible company.
Picked up a screw in my rear passenger tire, went to NTB to get it patched. There was one other lady waiting ahead of me for the same issue. When they took her car back, they came out and told her the nail was too close to the shoulder of the tire, so they couldn't patch it (because it would "fall off" they said), and it would be in her best interest to purchase a new tire. She took their word for it and paid $173 and some change for a new tire. An hour and forty minutes after I arrived they finally took my car back, and lo and behold, the same man comes out and gives me the EXACT SAME STORY. I refused to buy a new tire and said I'd take it somewhere for a second opinion (this was on a Sunday so Discount Tire was closed, otherwise I would have gone there first). I got home and measured how far from the shoulder of the tire was screw was, it was 3/4" away from shoulder, right next to the outside tread line that goes around the tire, and per research on the RMA website, within their "ok to repair" area.
I took my car to Discount Tire the next day, they looked at it, said it could be safely repaired, and when they pulled the screw out, it was superficial, it hadn't even been long enough to puncture the tire!! So NTB was trying to charge me $137.93 for a new tire, when the tire on the car wasn't even compromised. WOW!!! I wouldn't advise anyone to ever go to a National Tire and Battery.