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N.T.N Auto Services

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N.T.N Auto Services Reviews (1)

I'm writing this letter to respond to the complaint that has
been made by Mrs. [redacted]. I, Natanael M[redacted] have carefully read the
complaint description therefore Mrs. [redacted], her husband and son came to
speak with me and my mechanic Ruben G[redacted] about the issue with the...

car
engine of the [redacted] on July 2016. I want to start with stating
that we gave a specific 3-month warranty on parts and it's been passed due by
the time they came to talk to me and Ruben. The engine was overheated, that's
what they told us when they came in; but the warranty time has been passed due
and we have not seen the car nor we have examined it ourselves. The last time
that the son, [redacted] came to the shop was at the end of April of 2016
because he had an accident and crashed the front of the car. We only did body
work because that was what they specified for us to do. At the time of the
accident repair he did not mention that the car was running hot or if it has
been running hot. I have attached the receipt from that time. The deceptive
term does not fall on this issue because as an auto shop we give quality parts
and services not all the cars that are at a [redacted] (Junk yard) have bad
engines and they give us 3 months' warranty which is the same that we gave to
[redacted]. There was no problem with the engine when we gave the car to Mr.
[redacted], as an auto services shop we buy different parts from different vendors
and [redacted] is one of them. We always make sure we get the best quality
part and this was the case with this car and that's why we went with this
vendor. We always drive test the cars before calling the client for them to
pick up a car. You can contact me on my phone which is [redacted] and or the
email [redacted]

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Address: 2705 Wellford St, Fredericksburg, Virginia, United States, 22401

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