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NTP Marble Incorporated

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NTP Marble Incorporated Reviews (81)

[redacted] [redacted] Ok, Thanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Revdex.com, Unfortunately there is nothing further than can be done The customer's countertop has pits which are natural within stone and do not affect it's quality or durability Some stones have it, some don't but during the purchase process at [redacted] this is clearly explained so customers can make educated decisionsAs we said before, "there is nothing wrong with the customer’s stone and everything present is natural to the stone While a service could potentially minimize their appearance in the stone it will not minimize their presence." Thank you for your continued support! Colonial Marble

Colonial Marble & Granite will agree to pay customer $to resolve this matter Colonial will be in touch with customer directly to work out reimbursement details Thank you

Dear Revdex.com, We have been in contact with this customer and are working with them to resolve their concerns There concern is a malfunctioning rack on their dishwasher so we will help guide the warranty process through [redacted] Thank you for your notificationBest Regards, Colonial Marble

I did finally receive my soap dispenserAlso someone came out to resolve some of the problems from the poor installationI find it troubling that Colonial Marble sent the response to the B.B.Bas "Colonial Marble" not an actual personThat seams to be part of the problemNo way to get satisfaction easilyThink about the fact I had to contact the B.B.Bover a soap dispenserI would recommend reading the [redacted] comments including Colonials responses before dealing with the King Of Prussia location or seeing if they have replaced managers

[To assist us in bringing this ***er to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When we purchased the granite, we were told we do not need to do anything to the granite except clean it The employee at [redacted] advised with granite you don't have to seal it if it was a non natural stone material, then special chemical would be used to seal it therefore we have been cleaning the granite with water only When [redacted] came to the house to evaluate the granite, he took one picture and told me that this is natural to the stone and nothing is wrong with the granite He promised to send some information about granite surface properties to me by e-mail Despite me sending him an e-mail to remind him to send the information, he has not done so He was agreeable to our request to come to his the store to look at a similar granite He did not mention that they had discontinued selling this granite, he acted as if it was a current product When we visited the store, we asked for [redacted] who requested, we advise the front office employee why we were there We advised him the reason for our visit, however he did not come to meet us instead he sent [redacted] , Service Manager, who showed us a piece of granite that was similar to ours, according to ***, this was a left over material that they had in stock After careful inspection of the granite, it did not have any chips on it as compared to what we are seeing in our granite When my wife inquired more about why our granite is chipping while the other granites from her friends house do not chip, Step was quick to say " your granite is almost 3yrs, I will not replace it, in fact the granite is discontinued and the quarry where it was made is closed He then offered to send someone to come and sand our granite This is unacceptable , if within yrs -3yrs of purchase, the granite has to be sanded then what happens 4-yrs from now Granite is very expensive and we spent money to buy it, therefore we need to know why it is chipping and why instead of fixing the problem they are focusing on " the quarry is closed, and the product is discontinued Why was it discontinued, was it a lemon? Did [redacted] sell us a lemon? Sanding is not an answer, it is just covering up the problem Therefore we will not accept their resolution If [redacted] had come and showed us the granite that they had in stock, we would have pointed to him right there, that they were no chips on the granite in his office but the one at our house has , therefore his statement that there was nothing wrong with our granite was contradicting with what we had just seen in his showroomRegards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the charge was reversed by our credit cardColonial Marble can pursue all the legal action they want as I have proof on my credit card bill and a formal letter from [redacted] reversing the paid chargeThe only party acting in good faith was usColonial Marble still has not stepped up to its product warranty even after payment was madeI've paid for a product and service that is defective and am still being threatened with legal action Regards, [redacted] ***

Dear Revdex.com,We have been in contact with this customer and are working with them to resolve their concerns There concern is a malfunctioning rack on their dishwasher so we will help guide the warranty process through [redacted] .Thank you for your notification.Best Regards,Colonial Marble

Dear Revdex.com,Thank you for the notification of this complaint.Unfortunately we do not have much to report back in terms of full resolution This customer signed off a satisfactory installation and afterwards brought concerns to our attention which were acknowledged A mutual decision was made for our company to provide a $credit rather than replace the affected areas of the counter top The client at that time signed a binding release agreeing to this credit This was considered full and final satisfaction of their claim AFTER this was complete the customer, in breach of the signed agreement, cancelled their credit card payment This complaint was based on us attempting to resolve their breach of our mutual agreement In subsequent conversations, our counsel very generously offered an additional $in good faith The customer at that point stated they were going to reverse their credit card dispute but again has acted in bad faith by not doing so Specifically, on 11/they stated they would call the credit card company to reverse and on 12/stated it was being processed It is 12/and no repayment to our organization.At this point we will be forced to pursue legal remedies as we cannot continue to be the only party acting in good faith.Thank you again for the notification.Best Regards,Colonial Marble

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While I appreciate the business' recognition of the failure to respond and offer to make amends, I would appreciate they just refund my money as offered in their response Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The person who called me, MrP***, said he would e-mail me with his contact info, but has yet to do so There were also other issues, namely his local distributor, & he didn't really address those items Namely, the local distributor lied about my changing the sink I orderedStill waiting for contact info Regards, [redacted] ***

Dear Revdex.com,We have been in contact with customer and our Senior VP visited their home this past Saturday (12/13/2014) morning to assess their concerns We are going back to their home on Thursday (12/18/2014) to rectify their open concerns Our Senior VP will be joining our crew to ensure everything goes smoothly.We will report back and end result once the work is completed on Thursday and customer is satisfied.Best Regards,Colonial Marble

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com,This customer has service scheduled for 7/2/including complimentary plumbing to ensure we can satisfy their needs.SERVICE W/ MATERIAL07/02/201511:40AM-11:40AMSERVICE - SERVICE W/MATERIAL MASTERAM STOPREMAKE SINK RUN WITH NEW TEMPLATECUSTOMERS SINK IN SHOP, THURSDAY BIN IN CADUSE TAGGED MATERIAL AND INSTALL RAISER AND BACKSLASHSEE MATT D***PLUMBING07/02/201511:40AM-11:40AMPLUMBING- [redacted] SEND [redacted] FOR PLUMBINGThank you for your communication.Best Regards,Colonial Marble

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***, I apologize for the delay in response as I lost sight of this complaint I greatly apologize… Here is our response: Dear Revdex.com, We regret to inform you, and the customer, that we will not be refunding any monies as the customer’s installation
was out of warranty at the time of the request for repair The customer was installed via a partner of Colonial Marble, *** ***, on March 1st, In July 2014, nearly years later the customer called the partner (***) and on 7/10/*** contacted us On that same day we called the customer: 7/10/2014CHRIS B*** CALLED TO REPORT FALLEN SINK, HE GAVE NUMBER TO REACH CUSTOMER DIRECTLY, CALLED & LVM When we did not hear back we scheduled a service call for 7-17-as a courtesy This was not able to be done as the customer, without us having the chance to assess, had already had the repair completed As a courtesy I am attaching our standard warranty document which clearly outlines coverage periods Just like any claim via an insurance company we reserve the right to view a damage, or area needing repaired, prior to a repair being completed The customer did not afford us that option. We thank the Revdex.com for notifying us of this complaint. Best Regards,Colonial Marble James FChief Operating OfficerColonial Marble & GraniteConnect with Us!

Dear Revdex.com,
Contrary to the statements made by the customer we had already refunded his $1,deposit prior to receiving this communication
While we cannot control the validity of statements made by others we always handle
our business in accordance with acceptable business practices that have our mutual best interests in mindThank you for your communicationColonial Marble

Dear Revdex.com,Contrary to the statements made by the customer we had already refunded his $1,deposit prior to receiving this communication While we cannot control the validity of statements made by others we always handle our business in accordance with acceptable
business practices that have our mutual best interests in mind.Thank you for your communication.Colonial Marble

Dear Revdex.com, We are in receipt of your fax in regards to the case referenced in the subject line. The customer “claimed” issues and we did our necessary due diligence to ensure we were meeting our obligations to the customer We were meeting our obligations and
the stone, and its installation, was of good quality Further, upon being informed of his claim about the loose stone (caused by the removal of a countertop that had nothing wrong with it) requiring remediation we made multiple attempts to address (the customer prevented resolution, not Colonial) ultimately coming to a mutual conclusion that we would compensate him $which was far more than what should have been provided Simply put it was a courtesy. Please see the below notes from our Senior Vice President who dealt directly with this customer throughout the resolution process… Unfortunately there is nothing further we can do in this situation as everything has already been addressed previously and closed. Best Regards, Colonial Marble Subject: FW: *** site visit This job was removed as the customer demanded it was defective When the pieces were returned to the shop it was determined that there was nothing wrong The marks in the stone were 100% natural and that was explained. At that point we went back to install (see below event) and the customer was not home which became a pattern as we attempted to bring this situation to resolution. SERVICE W/ MATERIAL11/21/20148:00AM-5:00PMTEAM ** - MICHAL N***DELIVER AND REINSTALL CUSTOMER KITCHEN BROUGHT BACK TO SHOP TO DRY AND COMPARE CHANGE IN STONE; SABAH HAS ORIG PHOTOS TO BE SENT TO SUBINA(2) NEED CEMENT (OR LIQUID NAILS?) TO REPAIR LOOSE STONE FROM OUTDOOR KITCHEN DURING DE=INSTALLATION. We then went out additional times to install to install the mortar and he was not home again causing three more failed services attempts I told *** at this point I would give him a $credit and he can have his own contractor install the mortar as we would not schedule another service trip. A check for $was issued and this job was closed. 8/3/2015ANGELA T***CHECK # *** FOR $WAS ISSUED AND MAILED Order SummaryOrderNo.***-***Date8/15/2014Customer*** - *** ***Customer Rep.Ref Number***SalespersonSABAH A***Order LoadPriorityNormalSquare Foot61.00Bill ToShip To*** *** *** ***PERKIOMENVILLE, PA ***###-###-####Email: ***@***.COM*** *** *** ***PERKIOMENVILLE, PA ***###-###-####Cell: ###-###-####Email: ***@***.COMJob Schedule EventDateTimeEmployeeNotesTEMPLATE08/18/201412:00PM-3:00PMTEAM ** - John E*** INSTALLATION08/26/20148:00AM-5:00PMTeam ** - MARCIN R***OUTDOOR KITCHEN CUT AND R/S FROM 8-23-(RAIN)SERVICE09/19/20141:00PM-5:00PMTEAM ** - ISMAEL R***assess discoloration.SERVICE W/ MATERIAL11/07/20143:00PM-6:00PMTEAM *** - Tomasz BREMOVE COUNTERTOP FROM CUSTOMER'S HOUSE BRING IT TO SHOP TO DRY OUT AND FIX THE WET SPOTSSERVICE W/ MATERIAL11/21/20148:00AM-5:00PMTEAM - MICHAL N***DELIVER AND REINSTALL CUSTOMER KITCHEN BROUGHT BACK TO SHOP TO DRY AND COMPARE CHANGE IN STONE; SABAH HAS ORIG PHOTOS TO BE SENT TO SUBINA(2) NEED CEMENT (OR LIQUID NAILS?) TO REPAIR LOOSE STONE FROM OUTDOOR KITCHEN DURING DE=INSTALLATION.SERVICE W/ MATERIAL12/05/201410:00AM-1:00PMTEAM - MICHAL N***DELIVER AND INSTALL OUTDOOR KITCHEN, BROUGHT BACK TO SHOP.TAKE CEMENT, SET ONE STONE, AND SEAL THE PERIMETER WITH CEMENT.SERVICE12/09/20148:00AM-5:00PMTEAM *** TEDDY C***TAKE CEMENT FROM MATT AND SET STONE FOR OUTDOOR GRILLSERVICE04/29/20153:00PM-6:00PMTEAM - MICHAL N***SET STONE FOR OUTDOOR GRILL-BRING PORTLAND CEMENT**SERVICE05/05/20158:00AM-11:00AMTEAM ** - MICHAL N***MUST BE 1ST STOP (SD) SEE MATT TAKE CEMENT FOR OUTDOOR GRILL ProductQtyProductionCounter Top - A Counter Top - A CodeCategoryDescriptionQuantityMeasureGRNTNEWGIAFANCounter Color*** *** ***-LEVEL (***)61.00 LABFULBULLEdgingFull Bullnose45.00 LABSINSTAICutout OptionsUndermount sink / Stainless1.00 LABTEMINSTemplate and Install ChargesTemplate and Install Charge61.00 NOTESNotesLEVEL SPECIAL FOR UP TO 501.00 NOTESNotesADDITIONAL SF OVER 5011.00 NOTESNotesFOLLOW TEMPLATE FOR SINK CUTOUT 9/X 15/16, 3/4" RADS1.00 NOTESNotesDO NOT SEAM L PIECE WITH ARC.1.00 NO STONE TAGGED_CUT INVENTORY1.00Description: ***

As is the case with all higher level granites, no two stone slabs are ever the same. The veining, color shading, tone, and patterns are a combined natural effect, all of which are created deep within the earth as a result of natural processes. The customer in this case is mistaken
in believing they didn't receive the material they ordered, it's just a matter of the slab they received being unique to what they may have first seen. To quickly revisit the customer's sales experience, customer originally came in to our facility on 4/to view a slab of *** Frost Granite which they had chosen off a sample seen at a *** *** store. Upon seeing the entire slab they had a change of heart and requested to see additional granite options, eventually deciding on a particular type of granite labeled as "African Rainbow". (Their signed change order is uploaded to this dispute.) This material was then secured, ordered, and shipped in from our stone supplier Upon arriving at our facility, customer was contacted by our *** *** sales representatives informing them the material had arrived and if they would like the opportunity to come in and personally view it...to which they declined Colonial Marble & Granite then proceeded with fabrication and scheduled installation for 5/3. Husband subsequently came into the store and expressed his displeasure with the color and even acknowledged while the material may have been the same, he was not happy with the particular slab. A follow up site inspection was offered and refused, and our representatives confirmed through the saw reports the correct material was in fact fabricated and installed Nonetheless, as a showing of good faith and in an attempt to amicably resolve the situation, we can offer the customer to remake their piece for actual cost. Respectfully Submitted,

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Description: Marble & Granite Installation, Stonework Fabrication

Address: 201 W Church Rd, Kng Of Prussa, Pennsylvania, United States, 19406-3229

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