Sign in

Nu Castle Jewelers

463 Fulton St., Brooklyn, New York, United States, 11201

Sharing is caring! Have something to share about Nu Castle Jewelers? Use RevDex to write a review
Reviews Jewelry Stores Nu Castle Jewelers

Nu Castle Jewelers Reviews (%countItem)

On October , 2020 I walked in nucastle jewelers located on *** to purchase ;gold for two of my teeth, I was assisted by a women who works in the jewelry area who I believe is the only women who works there, I then explained what I wanted which was two fangs with a gold bridge to hold the two teeth in place so that it is stable and comfortable for my teeth the lady then showed me samples of teeth of what I had in mind as to how I wanted it to look and told me the price is three-hundred and twenty-four dollars I then paid with my debit card, my teeth was then moled by a gentlemen that does the mold part of the process he mixed it in a cup and told me to bite down, while I had my mouth closed he proceeded to move the molding to shift it, for whatever reason it was I believe it was to simply adjust it I waited about 5 to 10 mins before I was told to open my mouth so he could have the teeth made, I was told by the lady which I mentioned in the beginning told me to come back next week on wed or thrus or to call and see if it was ready for pick up, I called the store on oct , 2020 at 12:03pm to be exact and spoke to the same lady and she said I can pick it up the following day, when I arrived at the store the next day oct , 2020 I told her I was here to pick up the order she showed me the gold teeth an immitedly explained to her this is not what I ordered from you it has no bridge and when trying it on it does not fit I am not satifhted after having to wait five days she then said no that's what I asked for and how she cant discuss a refund with me I would have to speak to her boss who was sitting down eating food around a bunch of jewelry not far from where me and the store lady was standing I was in shock at how he did not care that its covid-19 and not sanitary, after waiting six mins he spoke to me and said that he can not give a refund because he already paid for my order to be made even though its not the style or size I ordered he can't refund my purchase.

Customer Response • Oct 30, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

Check fields!

Write a review of Nu Castle Jewelers

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Nu Castle Jewelers Rating

Overall satisfaction rating

Address: 463 Fulton St., Brooklyn, New York, United States, 11201

Phone:

Show more...

Add contact information for Nu Castle Jewelers

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated