Nu Fashion Beauty Supply

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Thank you for letting us know what has happenedwe called the customer and explained to her that our policy on wigs is final sale due to health and scalp regulations, I then spoke with the sales- rep and she stated that she never told the customer that her wig was human, we also explain to every customer the difference between wigs human and synthetic and all wigs have a tag on them that says human or synthetic hair, which makes it virtually impossible to trick the customer, we explain to every customer before they buy to ensure they understandAlthough its against our store policy of twenty years we would be happy to exchange her item being that she is a cancer survivor and ultimately needs itThank you for your business

Initial Business Response /* (1000, 5, 2015/06/15) */
Thank you for letting us know what has happened. we called the customer and explained to her that our policy on wigs is final sale due to health and scalp regulations, I then spoke with the sales- rep and she stated that she never told the...

customer that her wig was human, we also explain to every customer the difference between wigs human and synthetic and all wigs have a tag on them that says human or synthetic hair, which makes it virtually impossible to trick the customer, we explain to every customer before they buy to ensure they understand. Although its against our store policy of twenty years we would be happy to exchange her item being that she is a cancer survivor and ultimately needs it. Thank you for your business.