Nu Look Collision

Revdex.com,On 12/10/Mr [redacted] vehicle was dropped off to Nu-Look Collision Incfor his repairs to his Honda accord, the vehicle was repaired and he took delivery of the vehicle on 12/18/When Mr [redacted] picked up the vehicle the front bumper was attached to the vehicle per the manufactures specs and wasn't detached from the side fenders, If there was a fitment issue at that point I would have to assume it would have been discussed and the vehicle wouldn't have been deliveredSix months later on 6/18/at 9am (documented), Mr [redacted] stopped into Nu-Look Collision where he had his repairs done and wanted to show his concerns to us, we looked at the vehicle and noticed the bumper was pulled away from the side fenders with the hardware still attached to the bumper, what that typically tells us is something happened between December and June to the front bumper causing it to detach, perhaps a curb, snow bank or something low enough for the front bumper to hitWe explained that to himI have left a message for Mr [redacted] to contact me regarding this matter and Im awaiting a call backI would like to meet with him and look at the vehicle again from a non biased stand point and form an honest professional opinionNu-Look collision fixes thousands vehicles a year and prides our self of the quality of work we provide for our customers along with our pleasant customer serviceOn January 7th Mr [redacted] took a survey asking him a series of questions from quality to customer service and his survey score was 100%Thanks

During the repair process Nu-Look collision and Progressive Insurance had multiple documented conversation with [redacted] husband [redacted] about repair status on her vehicleWe absolutely apologize to anyone who felt that the communication during the repair process was poor, we were in contact with [redacted] throughout the process, the information that was provided to us from the Insurance companyWe can recognize that we failed to call him back on 6/am like we promised and can assure you that we are sorry for the lack of communication on our sideWe pride our selves on customer service and communication day in and day out, we take these matters very seriously and will continue to dissect this issue to assure it doesn't happen againWe will be more than happy to settle with customer as per her request, we just hope that [redacted] can accept this and trust that we thought we were on the same page through out the processAs far as the work not being complete and [redacted] having to work on the car after he took delivery, we didnt realize that there were small plastic shields missing under the car, perhaps missing from the accident? in any case we purchased the parts for the customer and offered to install them, no chargeOn behalf of Nu-Look collision we are very sorry for any inconvenience that you experienced during the repairsThe General manager from NuLook collision, Brian [redacted] has reached out to [redacted] on 8/to try and speak to her about this issue and hasent heard back from her at this point

Dear ***,To start off it is important that you know on behalf of Nulook Collision, regardless of who's at fault we are truly sorry for any inconvenience that this has caused to you, Nulook collision prides itself on the level of customer service that we deliver day in and day out to our customers and we take these matters very seriously and hope to learn from them regardless of the situationAs a good faith Nulook does want to recognize that as a courtesy to the customer, there were some un-related prior dents located on the hood that were not related to the accident, not decided by Nulook but decided by the owners insurance company, we had those dents repaired for the customer at no charge to themWe have recorded conversation between Nulook and the customer stating the vehicle was not going to be ready on 10/for the afternoon and that we were going to have it ready for the following day, we stated that we wanted to spend a few hours cleaning it on 11/(Tuesday) and would call him prior to the vehicle arriving at the Nulook collision in Webster, NY where he agreed he wanted to pick up the vehicleThe customer arrived regardless on 11/at the Nulook in Webster, upset wondering where his car was, this is when he Called Dave the manager at Nulook Lyell and accused him of lying and being rudeI cant stress enough how bad we feel that you were inconvenienced and feel maybe the night before when the customer and Dave were speaking, the customer interpreted the conversation differentlyAs a token of good faith Nulook had his un related prior damage on his hood fixed at no charge to themWhen the customer picked up the vehicle from the Webster location, Mike B [redacted] the store manager walked out with him at delivery and said the customer was very pleased with the quality of the vehicle and expressed to Mike that he was a customer for lifeWe hope this complaint with the Revdex.com is resolved based on how happy the customer is with his vehicle