This complaint is not specifically about Pine Meadows Ranch, but about a different home owned by the same man which is not listed on the Revdex.com site: Food Quality and Availability Concerns: Food served was not at all representative of what was listed on the menu posted in the kitchen (manager stated she 'forgot to update it this month'), nor was it as it is depicted on the home's website (website states "We try to encourage the residents to help themselves to snacks and beverages, unless they are unable to do so in accordance with their care plan (health)or if it ruins their appetite for our home cooked mealsHow many facilities or nursing homes allow you to raid the fridge for a snack? In our opinion, this promotes independence and overall enjoyment of their living situation..")The refrigerator is padlockedThere is not free access to food other than occasional apples or bananas placed on the tableMany meals were processed frozen items (fish sticks, small frozen waffles) and choices were not offeredAdditionally, portion sizes were not appropriate to meet resident's nutritional needs (one slice of pizza for an adult male for dinner)Staff consumed food in front of residents that the residents were not allowed to share Lack of Cleanliness and Maintenance Concerns: Maintenance concerns were addressed with the statement that they would deal with it on their next shopping trip which was estimated to be days laterShowers were not encouraged and the resident was denied a shower due to the facility having the clean towels locked in a closetUpon leaving the facility resident's items (cane, walker, clothing) needed disinfecting due to accumulated filthThe single bathroom available in the hallway was often occupied leaving residents with long uncomfortable waits, and it is not kept in a sanitary state (the second restroom is in a multiple resident room and was not readily available to the other residents) Lack of Activities: Both owner and website state that planned activities are frequent and ongoing, yet the resident was only taken from the home for recreational purposes on two occasions in over years Prescriptions were ordered by the resident's physician toward the end of his stay and the facility did not pick them up - when we attempted to retrieve them from Walgreens at our departure they stated that the home had been notified as the medications had been available for days and the pharmacy had subsequently cancelled and closed the orderThe resident was out of both medications at this time Many of these complaints are not able to be 'proven' as it is now after-the-fact and some of it is opinionHowever, I feel the complaints need to be on the record in the hope that future residents will a have better living environmentThe ultimate effect on this resident's quality of life was that he felt "shoved into a room waiting to die" and states that he was actively seeking a way to end his life Both the owner and the facility manger were contacted about specific concerns over the duration of this resident's stayMessages were left on the owner's cell phone requesting a return callReturn calls were not forthcomingThe manger responded to complaints with excuses
This complaint is not specifically about Pine Meadows Ranch, but about a different home owned by the same man which is not listed on the Revdex.com site:
Food Quality and Availability Concerns: Food served was not at all representative of what was listed on the menu posted in the kitchen (manager stated she 'forgot to update it this month'), nor was it as it is depicted on the home's website (website states "We try to encourage the residents to help themselves to snacks and beverages, unless they are unable to do so in accordance with their care plan (health)... or if it ruins their appetite for our home cooked meals. How many facilities or nursing homes allow you to raid the fridge for a snack? In our opinion, this promotes independence and overall enjoyment of their living situation.."). The refrigerator is padlocked. There is not free access to food other than occasional apples or bananas placed on the table. Many meals were processed frozen items (fish sticks, small frozen waffles) and choices were not offered. Additionally, portion sizes were not appropriate to meet resident's nutritional needs (one slice of pizza for an adult male for dinner). Staff consumed food in front of residents that the residents were not allowed to share.
Lack of Cleanliness and Maintenance Concerns: Maintenance concerns were addressed with the statement that they would deal with it on their next shopping trip which was estimated to be 4 days later. Showers were not encouraged and the resident was denied a shower due to the facility having the clean towels locked in a closet. Upon leaving the facility resident's items (cane, walker, clothing) needed disinfecting due to accumulated filth. The single bathroom available in the hallway was often occupied leaving residents with long uncomfortable waits, and it is not kept in a sanitary state (the second restroom is in a multiple resident room and was not readily available to the other residents).
Lack of Activities: Both owner and website state that planned activities are frequent and ongoing, yet the resident was only taken from the home for recreational purposes on two occasions in over 3 years.
Prescriptions were ordered by the resident's physician toward the end of his stay and the facility did not pick them up - when we attempted to retrieve them from Walgreens at our departure they stated that the home had been notified as the medications had been available for 10 days and the pharmacy had subsequently cancelled and closed the order. The resident was out of both medications at this time.
Many of these complaints are not able to be 'proven' as it is now after-the-fact and some of it is opinion. However, I feel the complaints need to be on the record in the hope that future residents will a have better living environment. The ultimate effect on this resident's quality of life was that he felt "shoved into a room waiting to die" and states that he was actively seeking a way to end his life.
Both the owner and the facility manger were contacted about specific concerns over the duration of this resident's stay. Messages were left on the owner's cell phone requesting a return call. Return calls were not forthcoming. The manger responded to complaints with excuses.
This complaint is not specifically about Pine Meadows Ranch, but about a different home owned by the same man which is not listed on the Revdex.com site: Food Quality and Availability Concerns: Food served was not at all representative of what was listed on the menu posted in the kitchen (manager stated she 'forgot to update it this month'), nor was it as it is depicted on the home's website (website states "We try to encourage the residents to help themselves to snacks and beverages, unless they are unable to do so in accordance with their care plan (health)or if it ruins their appetite for our home cooked mealsHow many facilities or nursing homes allow you to raid the fridge for a snack? In our opinion, this promotes independence and overall enjoyment of their living situation..")The refrigerator is padlockedThere is not free access to food other than occasional apples or bananas placed on the tableMany meals were processed frozen items (fish sticks, small frozen waffles) and choices were not offeredAdditionally, portion sizes were not appropriate to meet resident's nutritional needs (one slice of pizza for an adult male for dinner)Staff consumed food in front of residents that the residents were not allowed to share Lack of Cleanliness and Maintenance Concerns: Maintenance concerns were addressed with the statement that they would deal with it on their next shopping trip which was estimated to be days laterShowers were not encouraged and the resident was denied a shower due to the facility having the clean towels locked in a closetUpon leaving the facility resident's items (cane, walker, clothing) needed disinfecting due to accumulated filthThe single bathroom available in the hallway was often occupied leaving residents with long uncomfortable waits, and it is not kept in a sanitary state (the second restroom is in a multiple resident room and was not readily available to the other residents) Lack of Activities: Both owner and website state that planned activities are frequent and ongoing, yet the resident was only taken from the home for recreational purposes on two occasions in over years Prescriptions were ordered by the resident's physician toward the end of his stay and the facility did not pick them up - when we attempted to retrieve them from Walgreens at our departure they stated that the home had been notified as the medications had been available for days and the pharmacy had subsequently cancelled and closed the orderThe resident was out of both medications at this time Many of these complaints are not able to be 'proven' as it is now after-the-fact and some of it is opinionHowever, I feel the complaints need to be on the record in the hope that future residents will a have better living environmentThe ultimate effect on this resident's quality of life was that he felt "shoved into a room waiting to die" and states that he was actively seeking a way to end his life Both the owner and the facility manger were contacted about specific concerns over the duration of this resident's stayMessages were left on the owner's cell phone requesting a return callReturn calls were not forthcomingThe manger responded to complaints with excuses
This complaint is not specifically about Pine Meadows Ranch, but about a different home owned by the same man which is not listed on the Revdex.com site:
Food Quality and Availability Concerns: Food served was not at all representative of what was listed on the menu posted in the kitchen (manager stated she 'forgot to update it this month'), nor was it as it is depicted on the home's website (website states "We try to encourage the residents to help themselves to snacks and beverages, unless they are unable to do so in accordance with their care plan (health)... or if it ruins their appetite for our home cooked meals. How many facilities or nursing homes allow you to raid the fridge for a snack? In our opinion, this promotes independence and overall enjoyment of their living situation.."). The refrigerator is padlocked. There is not free access to food other than occasional apples or bananas placed on the table. Many meals were processed frozen items (fish sticks, small frozen waffles) and choices were not offered. Additionally, portion sizes were not appropriate to meet resident's nutritional needs (one slice of pizza for an adult male for dinner). Staff consumed food in front of residents that the residents were not allowed to share.
Lack of Cleanliness and Maintenance Concerns: Maintenance concerns were addressed with the statement that they would deal with it on their next shopping trip which was estimated to be 4 days later. Showers were not encouraged and the resident was denied a shower due to the facility having the clean towels locked in a closet. Upon leaving the facility resident's items (cane, walker, clothing) needed disinfecting due to accumulated filth. The single bathroom available in the hallway was often occupied leaving residents with long uncomfortable waits, and it is not kept in a sanitary state (the second restroom is in a multiple resident room and was not readily available to the other residents).
Lack of Activities: Both owner and website state that planned activities are frequent and ongoing, yet the resident was only taken from the home for recreational purposes on two occasions in over 3 years.
Prescriptions were ordered by the resident's physician toward the end of his stay and the facility did not pick them up - when we attempted to retrieve them from Walgreens at our departure they stated that the home had been notified as the medications had been available for 10 days and the pharmacy had subsequently cancelled and closed the order. The resident was out of both medications at this time.
Many of these complaints are not able to be 'proven' as it is now after-the-fact and some of it is opinion. However, I feel the complaints need to be on the record in the hope that future residents will a have better living environment. The ultimate effect on this resident's quality of life was that he felt "shoved into a room waiting to die" and states that he was actively seeking a way to end his life.
Both the owner and the facility manger were contacted about specific concerns over the duration of this resident's stay. Messages were left on the owner's cell phone requesting a return call. Return calls were not forthcoming. The manger responded to complaints with excuses.