Initial Business Response /* (1000, 15, 2016/02/01) */
(Revdex.com received business response by phone.)
The business sent warranty to herShe should receive it shortly, if she hasn't already received itThe sales rep no longers works for the business and they do not deal in Provia doors, only
PolarisThe consumer was provided a Polaris doorThe consumer should be satisfied nowIf not, she can call the business owner to discuss
Initial Consumer Rebuttal /* (3000, 17, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did not receive the doors we were promisedProvia doors are not Polaris doorsBecause of the mistake we were promised a garage door for the errorThat was the acceptable solution to the problem but the owner will not honor the salesman mistake and offerWe would have not accepted the Polaris doors if the agreement was not madeNot sure how receiving the warranty should make us happyI'm not sure how we are supposed to contact the business owner when he does not return our callsWill try again and resolve after months of the problem
Final Business Response /* (4000, 21, 2016/02/17) */
(Revdex.com - converted from original documentSee file.)
I have contacted Mr& Mrs *** & agreed to install another door which goes from their garage to their houseThe door has been ordered & installed when received from the Polaris Factory
Jim S***
Any question, contact meJS
Final Consumer Response /* (2000, 23, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We were able to contact the owner and come to the resolution of a third door for the garage entry as promised for the problems with our other two doors
Initial Business Response /* (1000, 5, 2016/05/09) */
Revdex.com had phone conversation with business owner.
He will contact the consumer regarding warranty replacement of the window.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/17) */
(The consumer indicated he/she ACCEPTED the response from...
Initial Business Response /* (1000, 15, 2016/02/01) */
(Revdex.com received business response by phone.)
The business sent warranty to herShe should receive it shortly, if she hasn't already received itThe sales rep no longers works for the business and they do not deal in Provia doors, only
PolarisThe consumer was provided a Polaris doorThe consumer should be satisfied nowIf not, she can call the business owner to discuss
Initial Consumer Rebuttal /* (3000, 17, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did not receive the doors we were promisedProvia doors are not Polaris doorsBecause of the mistake we were promised a garage door for the errorThat was the acceptable solution to the problem but the owner will not honor the salesman mistake and offerWe would have not accepted the Polaris doors if the agreement was not madeNot sure how receiving the warranty should make us happyI'm not sure how we are supposed to contact the business owner when he does not return our callsWill try again and resolve after months of the problem
Final Business Response /* (4000, 21, 2016/02/17) */
(Revdex.com - converted from original documentSee file.)
I have contacted Mr& Mrs *** & agreed to install another door which goes from their garage to their houseThe door has been ordered & installed when received from the Polaris Factory
Jim S***
Any question, contact meJS
Final Consumer Response /* (2000, 23, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We were able to contact the owner and come to the resolution of a third door for the garage entry as promised for the problems with our other two doors
Initial Business Response /* (1000, 5, 2016/05/09) */
Revdex.com had phone conversation with business owner.
He will contact the consumer regarding warranty replacement of the window.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/17) */
(The consumer indicated he/she ACCEPTED the response from...
the business.)