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NU SHINE Auto Salon Reviews (3)

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Is this suppose to resolve the issue, reassure or comfort me somehow? They took all my personal information had ample opportunity to do who knows what with ....but now it's shredded. Super! Thank you? This is sarcasm. Now I have to worry about what their unethical employees have or will do with my and my mother's personal information as they have proven, multiple times, to be untrustworthy.Though I did confirm that my card was never ran to take the deposit, what [redacted] Hyundai realize and take responsibility of is that I provided [redacted] all my credit card credentials in trust and understanding that he would be using it to run a deposit to hold the vehicle for us and so that it would not be sold. Because this did not take place simply further proves that these folks are minimally very guilt of unethical business practices and at worst criminal negligence. The next day after [redacted] took my credit card info for the deposit, they said that they sold the car to someone else. Who knows what the truth is. I could have rightfully sued them to take possession back of the car that they prospectively sold to someone else ..and likely won that civil matter in court. However, who wants to do business with these folks by buying a car from them after they do all of these things and treat you as such ----not me! I gave my business to another LOCAL dealer in VA and it was a super easy and simple transaction. I hope that others respond on here until their rating dwindles to an F and they are forced to close their doors. Doing all of this to a cancer patient, my mother, even after meeting her and getting her hopes up is discipleship! Shame on this dealership!
[redacted]

Mr. [redacted] has been a difficult individual from the first meeting with him.  He has been belligerent and insulting toward every employee that he had come into contact...

with.  The fact that he needed to finance with Hyundai Motor Finance was because it was an incentive by the lender, not the manufacturer.  They will not offer an incentive to customers to finance with an outside source.  He did not want to go on the loan, which is a requirement from Hyundai Motor Finance, as it is with most direct lenders to automobile dealerships.  Hyundai's policy is unwavering.  Mr. [redacted] would not accept that.  Mr. [redacted] attempted to manipulate an [redacted] incentive to qualify for an additional rebate.  That is borderline fraudulent.  Even if he were able to qualify for the [redacted] incentive, if he is personally not on the loan, he would not qualify. It had reached the point, through his attempting to control the transaction and insistence on not going on the loan but demanding to be on the title, he may have been attempting a straw contract, which is illegal. The deposit was never run on his credit card, which is easily confirm-able on his statement.  Per a conversation with the [redacted] Police Department, Mr. [redacted] implied that he feared for his safety at our dealership, which was a complete fabrication. Mr. [redacted] requested a police escort to our dealership. The [redacted] Police Department, when reached by our dealership, apologized because for Mr. [redacted] to make an implication that somehow he was unsafe, is ludicrous and inappropriate.  It is our belief that his intention was to escalate the situation to a level, through his belligerence, that the police would need to be involved.     We have no interest in any further contact with Mr. [redacted] and will not terminate or incarcerate anyone.

I ask for the deposit to be refunded and how the credit card and personal information has be discarded.[redacted]

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