Nu Skin Enterprises, Inc.

November 7, Revdex.com of Utah West South West Jordan, UT Telephone: (801) 892- RE: Complaint ID: *** To Whom It May Concern: Nu Skin Enterprises United States, Inc
(Nu Skin) would like to acknowledge receipt of your correspondence dated November 6, 2017, regarding Complaint ID *** which was submitted on November 6, 2017. Nu Skin would like the Revdex.com to know that the complainant has been contacted and the matter discussed. Nu Skin is providing the complainant with a 100% refund for the product she purchased from a distributor. Additionally, Nu Skin offered the complainant a possible refund for any medical expenses for the reactionHowever, the customer never sought any medical treatmentTherefore, we are considering the matter closed If there are any questions or additional concerns regarding this refund, the complainant may contact me directly. It is our desire to resolve this matter completely and to the complainant’s full satisfaction I hope that this resolution will be satisfactory to the complainant and the Revdex.com Sincerely, Rodney D*** Manager, Americas & EMEA Distributor Compliance Nu Skin Enterprises United States, IncTel.: (801) 345-Fax: (801) 345-Email: rsd***@nuskin.com

September 14, Revdex.com of Utah West South West Jordan, UT Telephone: (801) 892- RE: Complaint ID: *** To Whom It May Concern: Nu Skin Enterprises United States, Inc
(Nu Skin) would like to acknowledge receipt of your correspondence dated September 13, 2017, regarding Complaint ID ***. Nu Skin would like the Revdex.com to know that we have contacted the complainant and addressed any and all concerns they hadWe have confirmed that the matter has been completely resolved to their satisfaction If there are any questions or additional concerns regarding this matter, the complainant may contact me directly. Sincerely, Rodney D*** Manager, Americas & EMEA Distributor Compliance Nu Skin Enterprises United States, IncTel.: (801) 345-Fax: (801) 345-Email: rsd***@nuskin.com

Complaint: ***
I am rejecting this response because:
Yes I recently had a open complaint with the Revdex.com on the APtoothpaste I just received an email saying the complaint was closed due to non response just received the email today saying that it is closed however the lady from the company has not message me back in A-day or the issue is still not resolved in a still and open condition I am waiting to hear back from the lady from the company as of today.This is the 1st message that I'm saying about this matter however this is not been resolved the issue is still open and I am waiting to hear back from the company.Sincerely,
*** ***

To Whom It May Concern: My name is Rodney D*** and I’m an employee for Nu SkinBrian M*** is my boss and has asked that I follow up on complaint #***. The complainant, *** ***, responded to the Revdex.com on January and said that she was not satisfied with Nu Skin’s response. Nu Skin would like the Revdex.com to know that *** has been in contact with my team and she asked for additional refund amounts because of her experience. Nu Skin took care of this matter on November 16, 2017, and notified *** that her request had been granted and the matter was being taken care of* responded and said she was satisfied and we considered the matter closedThe company sent an additional e-mail to her on November 21, just to make sure she was satisfied, but we did not receive a response. Nu Skin would like to make note of this on this for the complaint that she did say the matter was resolved and she was satisfiedWe have not received any additional details or complaints from her to state otherwise. I tried to update the complaint on the Revdex.com’s system, but as this complaint was closed, I was unable to add an additional response. Please let me know how this can happen or what I can do in order to provide an update to this complaint so it doesn’t look like *** wasn’t satisfied and the company did nothing to make this rightWe went above and beyond as usually to make sure *** was satisfied with the resolution. We would like the Revdex.com and others to know that we provided an additional refund as *** requested and that she informed us by e-mail that she was satisfied and the matter was closed. Feel free to contact me if you have any questions. Sincerely, Rodney D***Manager, Americas & EMEA Distributor Compliance801-345-

August 18, 2017       Revdex.com of Utah 3703 West 6200 South West Jordan, UT 84084 Telephone: (801) 892-6009   RE:          Complaint ID: [redacted]   To Whom It May Concern:   Nu Skin Enterprises United States, Inc....

(Nu Skin) would like to acknowledge receipt of your correspondence dated August 18, 2017, regarding Complaint ID [redacted] which was submitted on August 18, 2017.    Nu Skin would like the Revdex.com and the complainant to know that a refund was authorized and processed the morning of August 18, 2017 (RMA #[redacted]).  Nu Skin has attempted to contact the complainant by phone to confirm the refund and to make sure the matter has been resolved.  However, we have been unable to reach the complainant at this time. We will continue to reach out to the complainant to make sure the matter is resolved to their satisfaction.   If there are any questions or additional concerns regarding this refund, the complainant may contact me directly.  It is our desire to resolve this matter completely and to the complainant’s full satisfaction.   I hope that this resolution will be satisfactory to the complainant and the Revdex.com.     Sincerely,      Rodney D[redacted] Manager, Americas & EMEA Distributor Compliance Nu Skin Enterprises United States, Inc. Tel.: (801) 345-3824 Fax: (801) 345-3824 Email: rsd[redacted]@nuskin.com