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Nu-Touch Cleaners & Laundry

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Nu-Touch Cleaners & Laundry Reviews (2)

Review: I delivered dry cleaning to Nutouch cleaners mid-May 2013 and when they returned the dry cleaning they were missing one dress worth $150. Every time I went in to the store to ask for it they kept saying it was at the “factory” and it would be arriving the next day. This went on for three weeks. Finally they told me that they couldn’t find the dress so they would refund me but only $60 even though dress was worth $150. They should refund me the purchase price of the dress since I now have to go out and buy a new one. In addition, when I sent my laundry to Nutouch at the end of April they delivered part of the laundry to the wrong person. They realized they had done this when I asked about it but they said they couldn’t ask the person they delivered my laundry to return it.Desired Settlement: Refund me for the purchase price of a new dress.

Review: I took a brand new, unworn silk dress to Nu Touch Dry Cleaners that I bought heavily on sale for $39.99 plus $9.95 for shipping. The dress is actually worth much more than that. When I picked it up a week later, I saw that the front tie on the dress had been smashed and unraveled without the gold end pieces that it came with. I brought the dress back to see if they would fix it and provide a refund for the dry cleaning bill and was told that they would send it back to their "factory" to be fixed and I could come back in a week. When I picked up the dress, I saw that the way they had "fixed" it was simply by taping the ends with Scotch tape. I explained to them that I did not consider the dress to be wearable with visible Scotch tape all over it, and the manager very rudely yelled at me on the phone "that I was lying and nothing was wrong with the dress." When I asked him if he would wear a suit that had been taped back together, he did not answer and offered me $10. After much back and forth and verbal abuse from the manager, they provided me with $25 cash and told me to call the unspecified "factory" if I had a problem, but did not give me a number to call. The cost of dry cleaning the silk dress was $9.95 plus tax, and the dress itself was $39 plus shipping, so $25 does not cover the cost of what they destroyed.Desired Settlement: I would like the remaining $35 refunded to me in full.

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Description: CLEANERS

Address: 235 East 24th Street, New York, New York, United States, 10010


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