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Nuance Communications Reviews (38)

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

We will do a one time free upgrade of the product CS will reach out to the customer We only show one incident of a call in to CS and it was in June 2016, no calls in January as noted

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We reached out to the vendor who handles the online orders to see what happened They apologized for the mix up They sent out to the customer via the email on the order a free download for what they are requesting.Free order [redacted] has been placed

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [What is strange is that you claiming that you did not receive the letter with the attached copies of the UPCs, from which, the original UPCs were submitted with the original submissions the [redacted] confirmed they had received What is even more strange besides fraudulent is that Nuance told [redacted] to reject the submissions again after they were being processed I attached a copy of the UPCs in my last reply, which is, what was needed for these submissions to be processed and mailed ] Regards, [redacted]

The person who filed the complaint will be contacted directly by [redacted] , Vice President Client Development at Nuance Communications to see how we can settle this [redacted] We cannot see the emails that she received from [redacted] which would help us to understand the confusionWe will reach out directly to [redacted] E [redacted]

We had our CS lead call, it was an order from the third party vendor We sent the download link

Nuance Communications, Incprovides the following response to the complaint by [redacted] Enterprises Ltd(“***”), Complaint # [redacted] : As an initial matter, this is a private dispute between Nuance and its corporate partner, ***, and has no bearing on North American consumers, which Nuance believes is the thrust of the Revdex.com’s mandate with respect to complaint resolution Furthermore, Nuance can only comment on its own policies and conduct, not those of the third parties alleged in the Complaint, such as OMA, [redacted] and [redacted] itself [redacted] has been a participant in Nuance’s Healthcare Connections Partner ProgramIn this capacity, [redacted] has acted as a Value Added Reseller (VAR) for certain Nuance productsAlong with the other VARs who participate in this Program, [redacted] is authorized to purchase certain Nuance products from Nuance’s distributor ***Nuance does not sell directly to [redacted] or the other VARs and Nuance does not establish ***’s prices to the VARs While Nuance’s Minimum Advertising Price Policy (MAP Policy) establishes minimum advertising prices, the MAP Policy does not restrict the price at which [redacted] or any VAR may sell Nuance products to OMA members or any other entity The Ontario Medical Association (OMA) is a private organization that is not party to any agreement with Nuance and is not subject to the MAP PolicyOMA is not a reseller of Nuance productsTherefore, OMA could not and did not violate the MAP Policy through either its offer at the tradeshow last year or its more recent offer to OMA members Regarding the allegation of unauthorized trademark usage, Nuance does not authorize any VAR to use Nuance trademarks in its website URL; Nuance is in the process of investigating and will take steps that it deems appropriate to protect its intellectual property Nuance did not participate in building the VAR’s website that is the subject of the Complaint For the foregoing reasons, Nuance believes the Complaint is without merit Regarding the Disputed Amount and the Desired Settlement, [redacted] appears to request that Nuance guarantee it a minimum profit margin in its dealings with Nuance’s distributor and its sales to end users Nuance has no such obligation to its VARs, and therefore declines to compensate [redacted] for its purported lost profits as sought in the Complaint

Also, although Mr [redacted] claims that his lawyers sent a letter in response to the email from Nuance’s in-house attorney, we have no record of such a letter being received Frankly, it is strange that a letter would be sent, instead of responding by email or accepting the offer from Nuance’s attorney for a telephone conversation

The POSA refund was approved by management POSA returns normally should go back to the store There was a delay by the third party vendor who handles the check refunds due to a batch issue Check was issued and mailed out yesterday so it takes 7-business postal mailing days Check # [redacted]

The customer has unfortunately had an unsatisfactory experience with SwypeOur Swype engineering team is always working to improve the product to continue being the best predictive text input solution on the market The Swype product does not have bugs to entice users to switch to a Paid version Swype has had both paid and trial (free) versions of Swype on [redacted] Play since 2013, and they have the same featuresThe customer support team cannot make promises when specific issues or new features will be releasedRemoving and re-installing applications is a common problem solving step in mobile applications, there was no requirement to buy a paid version We hope that in correcting the accidental re-install and financial transaction, we have satisfied this customer’s request Thank you Swype

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I think it more about how you ruined my companies reputation We lost almost orders last monthyour company lost orders Go look at my sales from the past years with your company Your company ruined my company How many copies of [redacted] do you think you won, by knocking me out of the competition? 100% of my sales came from going into offices and providing demos I had orders on my desk last month, and I could not compete, I had to cancel all the ordersThe OMA Advertising that your company put out with the distributor put me out of business and hurt my reputation Doctors were calling in mad telling me that I'm scamming them My price was $until March 31st and your company put a special to my clients for $You flat out made me look stupid We and your company lost ordersI sent my software back to the distributor because I could not compete with the price of $with a listed discount of $that was a slap in my face Especially when we are on the road all day selling your product You lost a very good sales manTo re-create what I did in the last years for your company is impossibleIndian/Asian Doctors do not buy Software without a demothey aren't going to give you $without a demoI'm years old, you had a future with my companyMy competitors are years old Why your company would pick a Halifax company to put me out of business is very odd If I sold copies of [redacted] last year, you will sell I say because I worked hard providing demos and training So you killed a company for copies of [redacted] a yearI had a doctor call me and tell me to come demo the software because I was a dealer and to provide the OMA $dealI couldn't go and give him a demo because I could not give him a price of $ My cost is $parking and highway tolls will add up to at least $For $100, you want me to provide a demo, train, install, and supportYou killed your own business Maybe I shouldn't be worried about my reputation, it's your reputation at stake here All your company had to do was issue an appology and work with me on priceBut I'm dealing with the same employee who has been screwing my company from day Like he owns the company When the owners of your company see the loss this year, I hope they fire the guy and then send my company a genuine apology Until then, I obviously have nothing good to say about your company and productor is left up to me to damage your companies reputation? All I asked for is a price to compete Regards, [redacted] ***

We apologize for the inconveniences [redacted] was created per the customer request on December and the credit was pending the return of the Dragon Professional Individual purchased on order [redacted] The credit was released today, 1/18/in light of this complaint and there is no need to send the program backWe would also be happy to provide a copy of an older version (considering the issue was with v15, our newest) such as Dragon Home or Dragon Professional Individual - we will contact the customer to update and make these arrangements

I do not accept the response back. Here is my response below. Thank you. *** *** Actually you owe me $7187.50. First bill. You will see EMR Every Step Conference listed within the attached document. I was toldweeks before shows that I had no funding from your company. I expressed that and you knowby doing shows, that we need to pay days before. We also provide these planners to yourcompany days before the shows. Therefore you took away funding and I could not get outof the shows. Then when I got to the show. You put a flyer on a table at the association thatundercut my company. You have been paying me to attend this medical show for the past yearsdid you not know that I was going to be at the show? Why would you attempt to ruin my reputation?Doctors are coming to my booth and asking me for the $deal. My price is $plus $to install the software which takes me to mins. Your software is a bit of pain to install and it can take hour. Then I was charging $per hour for training. Average hours to train. Then I would charge to support the Doctor if they had trouble. My cost is $1159. Your show flyerand I will call it your flyer, because apparently a Nuance Representative took a flight to Torontoand was about to step inside the Medical conference at 8am and then told not to and to fly back.This is what I was toldEither way you are the manufacturer and these people are representingyour company. The Distributor was also on that flight to Toronto and I have text messages. I thoughtit was done at that. At 3pm a Doctor asked for the special. I lost my mind. I went looking for theflyer. On the Medical association table, a Nuance *** *** Flyer undercutting my businessYour company knowlingly did this to my company. You have been paying for me to attend for so manyyears. I have been working with Doctors in Ontario for over years. My company has been workingwith Ontario Doctors for over years. We have a great reputation and working very hard. I don't careabout the MAP pricing. You can undercut me on a flyerThe point is that I lost business and couldnot compete with your price. You knowingly hurt my company. You have a representative who workswith ** *** and *** Distributing. If you're saying that you don't know what is happeningto the pricing strategy going into a medical show with 23,doctors, you should be fired. You have a representative who okays such a big deal with the medical association. The point is that I'm thedealer/reseller. You're the manufacturer coming in with the distributor. No problem. But call meand tell me that you're cutting me out, so that I can not pay for all they $medical shows. I paidfor those shows $12,and you stole my client and went direct. Then you turned around and low balledme with $3000. Then I get to the shows and you're saying the distributor did this to me? You're blamingthem? You make the planner. I have given you all my show names and clients for the past years andthen you go direct to the shows. Is that fair. You controlled what happened here and you should payfor the lost sales. I could not compete. I asked for better pricing from the distributor and manufacturer. I wentto *** another distributor, but they can't compete as well. I bumped into the CEO and he doesn'thave control. He could not get me a better price to competeYou have made me compete with the distributor. Approximatley year ago, I was sent a document to fix my website's and marketing names. I had a domain***. The Distributor *** and ** *** and Nuance Middle man gave methe okay to market this brand. I spent $on a website. I spent $5000 promoting this name at tradeshows. I was told by your director about months into it, to shut it down as I was breaking Advertisingpolicy. I apologized and removed my website and stopped promoting the brand name. I did this within hoursbecause yes I was scared. I was bullied it seems. I lost $10,in this venture. I asked over months back, I can provide exact dates and email transactions. I asked why ***.ca and *** andthe others in the business had website still up. You did nothing about it. You scared my company butdid not remove the other companies. In fact you took one of the urls ***.ca and advertisedlast month selling your product through the distributor. Are you claiming that you have nothing to do with this? This is a big deal. I have been selling to this association for over years and trade showsfor the past years. Your product got good only in the past 2-years. I started when the product wason the upswing. Why you would make a deal with a company in Halifax and then to have an Americancompany install beats me. Wouldn't you rather keep your guy on the road going from one office to the other. That's what I was. I was providing demos in offices and we have been doing great. Lookat my sales and now look at the loss in sales. My business is dead when your company has been payingfor me to attend these shows and make me bigger and bigger but then turns around and undercuts me. Thishas hurt my business and reputation. How can I sell this product moving forward. I can't even give it away, I'm so upset. I can't offer my customers a discount. I bought for $and your policy with my companywas that I had a special to sell it at $until March 31st. Then it goes to $and then you can eithercharge for services or give them away for free. The $that you and the distributor left me puts me outof business. No problem. Your company has terminated my contract, because they can play dirty but then they can't take it when I have something to say. I seek $for the lost shows and business. You sent me $which is fine. I shouldn't of hadto pay for this extra expense and lost business. I'm promoting your product, I don't know why I'meven paying. I seek $10,for telling me that I had to remove my material and then not push the other companiesto remove material. In fact making one of the other companies who I was competing with ***.caabove my company in Ontario. Why you would bring in a Halifax company to put out an Ontario companyis truly unprofessional. The Doctors are upset. I also seek $15,for lost business at the shows that you undercut me at. Each show pays for a quarter I wouldsay, which is $in sales a month. I try to do a show every monthsYour company hurt that developmentas well. Even though I was being undercut, I still asked for a price to compete. I was never given an opportunity to compete and this is bad business. Kind Regards, *** ***

Management- Nuance feels that the issue has been rectified with the customer and the incident is considered closed on our end

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Nuance clearly told me (see emails) that the platform we were transitioning to was the same as [redacted].  [redacted] is not a voice recognition system and I spoke with [redacted] to ensure that is not what we were getting.  It may not be the Dragon voice recognition, but it is clearly not human beings typing the transcription. 
Regards,
[redacted]

Nuance Communications, Inc. provides the following response to the rebuttal submitted by [redacted] Enterprises Ltd. (“[redacted]”), Complaint # [redacted]:   The rebuttal submitted by [redacted] essentially rehashes the same allegations made in its original Complaint.  Nuance stands by its initial response submitted on or about February 27, 2018 and declines to pay [redacted] financial compensation as sought in the Complaint.

Also, although Mr. [redacted] claims that his lawyers sent a
letter in response to the email from Nuance’s in-house attorney, we have no
record of such a letter being received.  Frankly, it is strange that a
letter would be sent, instead of responding by email or accepting the offer
from Nuance’s attorney for a telephone conversation.

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The POSA refund was approved by management.  POSA returns normally should go back to the store.  There was a delay by the third party vendor who handles the check refunds due to a batch issue.  Check was issued and mailed out yesterday so it takes 7-10 business postal mailing...

days.  Check # [redacted].

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