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Nubee Motors Reviews (15)

We have been in constant contact with [redacted] in regards to this complaint As it stands currently, we submitted a proposal to Mr [redacted] on 11/11/via our operations manager and are awaiting his response The proposal includes replacing window and/or resealing the current window However, the others are an issue with the actual window well, not the window per our field manager (whom inspected the home on 10/30) Water is pooling up from the ground and submerging the window in water While these windows are energy efficient, they are not built to withstand constant contact with water The window well will need to be built up (i.ethe ground must be dug down more) in order to stop this issue from happening At present time, access to these basement windows are covered by a deck which makes accessing extremely difficult

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here I can not wait for more than one month for an urgent problem like water leaking through roofThe company left a message on Monday (07/13/2015) after My complaint and that too that they can come only on 7/17/which is FridayI got the leak repaired by my A/C person on Monday (07/13/2015)We already talked with the customer service and told them that we already got the repair done and they can expect the bill Regards, [redacted] ***

We are sorry that we were unable to complete the job due to the horsehair plasterSince we did complete a few items of the job, we needed to calculate those items in order to process your refund correctlyYou will be receiving your refund of roughly$shortly as it was mailed out on Thursday, August 27thWe appreciate your patience and apologize again for not being able to complete all specs of the job

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***

Your cancellation has been filed and is being processed, you should receive your deposit back in full by the 1st week of January. In the contract you signed on November 5th, it stated that you would receive your deposit within business days if you were to cancel within three days of signing
but we did not receive your cancellation notice until December 9th. We apologize for the lack of communication of *** and will approach him on the matter. If you wish to speak to someone further regarding this complaint, please contact the office and ask for ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:We spoke on the phone and reached a resolution.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We at Moonworks apologize for this incident and we are so sorry for any inconvenience that this has caused you and your family. Our installation manager spoke to your husband last week and reiterated to him that we will absolutely pay for all repairs related to the damage that was caused by
our crew. They agreed that once the work is complete, that you can send us the bill. If you would like us to pay the contractor directly we can do that as well. Please reach out to us directly at *** once the work in completed

We have been in constant contact with [redacted] in regards to this complaint.  As it stands currently, we submitted a proposal to Mr. [redacted] on 11/11/15 via our operations manager and are awaiting his response.  The proposal includes replacing 1 window and/or resealing the current...

window.  However, the 2 others are an issue with the actual window well, not the window per our field manager (whom inspected the home on 10/30).  Water is pooling up from the ground and submerging the window in water.  While these windows are energy efficient, they are not built to withstand constant contact with water.  The window well will need to be built up (i.e. the ground must be dug down more) in order to stop this issue from happening.   At present time, access to these basement windows are covered by a deck which makes accessing extremely difficult.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.  I can not wait for more than one month for an urgent problem like water leaking through roof. The company left a message on Monday (07/13/2015) after My complaint and that too that they can come only on 7/17/2015 which is  Friday. I got the leak repaired by my A/C person on Monday (07/13/2015). We already talked with the customer service and told them that we already got the repair done and they can expect the bill .
Regards,
[redacted]

We attempted to call to try to clear things up.. The $150 warranty transfer fee went to the corporate office it is not something that Moonworks profits off of.  The $99 is not often charged, it is only policy to have a credit card on record in case we have to fix anything that was not covered...

under warranty.  I feel as though it would be a bad move to remove the gutter system from your new residence, especially right before winter when you are aware of previous ice damming of the home.  The system that is installed is heated and will likely save you a lot of aggravation each year.  Not only in the winter time, but each fall, as well. Our motto “Never Clean Your Gutters Again!” does not mean that they will never get clogged, it means that if those gutters were to get clogged, you do not have to clean them because we will for you.  Please reconsider keeping this system on your home.  We would love to have you as a new customer and apologize for all inconveniences you have experienced with Moonworks since the warranty transfer.   We would like for you to trust us at your home to service your Gutter Helmet system, and we will do so without the credit card this time.  Give us a chance this winter to prove to you that this system is great to have!  Please contact us soon so that we could get a crew out there to clean your gutters before everything is frozen.  Please call the office and ask for [redacted] to further discuss this matter.

In response to Mr. [redacted] complaint, we have reached out to him via phone and left him a message that we will be out to the property on Friday.  At that time, we will perform an inspection of the area of concern and work with Mr. [redacted] to come to a resolution.

Upon receiving this complaint, we reached out to ms. [redacted] regarding her heated ** system.  On 1/22/16, we sent our field manager out to her home to inspect her ** system, and determined that the system was in need of a little adjustment.  She was placed on our service schedule for this...

Friday, Feb 5th, for that adjustment, weather permitting.  Once the service has been completed, our installation manager will follow up to ensure the complaint and issue was resolved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our installation manager reached out to the customer and spoke with her on 10/22. At that time, they came to a resolution and we believe this complaint to be resolved and closed.

We are sorry that we were unable to complete the job due to the horsehair plaster. Since we did complete a few items of the job, we needed to calculate those items in order to process your refund correctly. You will be receiving your refund of roughly$360 shortly as it was mailed out on Thursday,...

August 27th. We appreciate your patience and apologize again for not being able to complete all specs of the job.

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Address: 1427 Mission Rd Ste B, South San Francisco, California, United States, 94080-1294

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lincolnheritage.trustab.org

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Shady, yet now dead: once upon a time this website was reported to be associated with Nubee Motors, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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