Nubest Salon & Spa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They did not tell you the truthI brought my swim suit in and showed them It is all a lie And they need to refund me my money for the damage as well as know that they lie to the public!! and to the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to complaint made by *** ***
*** came to nuBest salon and spa on Friday, 08/** for a
single process coloring ($cost)This was her fifth time having color at
the salonAs is our
standard procedure, upon leaving we asked how her visit
was and at no time did she express that there was a problem
The next time the salon heard from *** was days later on
Thursday, 08/** when she came back to the salon and spoke with both the Color
Department Coordinator, *** and the *** ***, ***She explained
that the hair dye was “bleeding”They both
apologized for any excessive bleeding that may have occurred(Color Dye
Bleeding, especially with dark hair is not common.) In good faith and in order
to maintain *** as a client, a refund for $was issued that day
(The salon policy does not allow for refunds.) At that time, she mentioned that
her swimsuit had been stained by the dyeSince she was not wearing the
swimsuit at the time of the initial appointment and did not bring it with her
to show us the damage for our inspectionShe was told the *** ***,
***, would contact her
*** contacted *** on Friday, 08/**She also apologized
for the circumstance and asked her to bring in the suit to be professionally
cleaned*** said it was ruined, couldn’t be cleaned and
asked to be reimbursed for the swimsuit*** offered to replace the
swimsuit, still not seeing the damaged suitShe again asked her to bring it
in, so she could try to locate the replacement(Again this is not our
policy, but to redeem the relationship, we offered to do this.)
The next communication from *** came on Tuesday, 09/**She
asked for a refund for the suit, which she said cost $***, who still
had not seen the suit once again asked for an opportunity to replace it
*** sent an email to *** with an online picture of a bathing suit by
Michael Kors*** was able to locate the suit, which was now on sale, in
pink***’s suit was white and she refused the
pink replacementShe again asked for a refund for $She then emailed an
*** *** statement with no itemized receipt from June of She
asked to speak with the *** expressed that she had discussed the
matter with the *** and that as *** ***, it was her job to handle the
situation*** stated that, that was unsatisfactory and that she would
contact the authorities
nuBest salon and spa has been in business for yearsWe have
an outstanding reputation and tried to compensate this client by first issuing
a refund ($70.00) and second to replace her swimsuit
--
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September [redacted], 2014
Re:complaint #[redacted]
Attn [redacted]:  
We pride ourselves on having the best customer service available, and just the thought of an unhappy customer is unacceptable. 
However, [redacted] response dated September **, 2014 is false.  In our original response to you, we have refunded her money ($70.00) for her hair service and took necessary steps to rectify this matter in a timely matter.    
After multiple requests to inspect the bathing suit, [redacted] refused to bring the item in.  The only way she would be satisfied was with a payment for the suit.  Again, we expressed that we need to see the bathing suit.  At no time did any one at the salon see [redacted] bathing suit.  If she claims someone here saw the suit, We would like to know who that is, so we can view our video surveillance footage.  We have no record of her bringing the baiting suit to the salon.  Therefore, I find her accusation to be false and down right slander. 
Sincerely, 
[redacted]
[redacted]

Review: For those of you who are customer's of the salon I am letting you know that this past three weeks I had my hair colored there and when I got home for the past week hair dye was bleeding out profusely onto my clothes and my swim ware as well as my bedding and towels. It has been now three1/2 weeks for hair dye bleeding through ruining everything. I had told the [redacted] about the problem and she said that it is normal for your hair to bleed. I have talk to other salons and they told me that it should not bleed through that much.[redacted] also mention the salon would not refund me for the damage items.She told me I was not aloud to speak to the [redacted]. I want restitution for there terrible behavior and for ruining my personal items. Im letting the public know that customers are always right no matter what and not to spend there hard working money on that salon agin because they should not be in business for what they do to customer's!Desired Settlement: I would like a refund of $200 for my swimming suite and a article written up in the papers about what the salon has done and there behavior they pre tray to the public.

Business

Response:

In response to complaint made by [redacted].

[redacted] came to nuBest salon and spa on Friday, 08/** for a

single process coloring ($70.00 cost). This was her fifth time having color at

the salon. As is our standard procedure, upon leaving we asked how her visit

was and at no time did she express that there was a problem.

The next time the salon heard from [redacted] was 6 days later on

Thursday, 08/** when she came back to the salon and spoke with both the Color

Department Coordinator, [redacted] and the [redacted]. She explained

that the hair dye was “bleeding”. They both

apologized for any excessive bleeding that may have occurred. (Color Dye

Bleeding, especially with dark hair is not common.) In good faith and in order

to maintain [redacted] as a client, a refund for $70.00 was issued that day.

(The salon policy does not allow for refunds.) At that time, she mentioned that

her swimsuit had been stained by the dye. Since she was not wearing the

swimsuit at the time of the initial appointment and did not bring it with her

to show us the damage for our inspection. She was told the [redacted],

[redacted], would contact her.

[redacted] contacted [redacted] on Friday, 08/**. She also apologized

for the circumstance and asked her to bring in the suit to be professionally

cleaned. [redacted] said it was ruined, couldn’t be cleaned and

asked to be reimbursed for the swimsuit. [redacted] offered to replace the

swimsuit, still not seeing the damaged suit. She again asked her to bring it

in, so she could try to locate the replacement. (Again this is not our normal

policy, but to redeem the relationship, we offered to do this.)

The next communication from [redacted] came on Tuesday, 09/**. She

asked for a refund for the suit, which she said cost $200.00. [redacted], who still

had not seen the suit once again asked for an opportunity to replace it.

[redacted] sent an email to [redacted] with an online picture of a bathing suit by

Michael Kors. [redacted] was able to locate the suit, which was now on sale, in

pink. [redacted]’s suit was white and she refused the

pink replacement. She again asked for a refund for $200.00. She then emailed an

[redacted] statement with no itemized receipt from June of 2014. She

asked to speak with the [redacted] expressed that she had discussed the

matter with the [redacted] and that as [redacted], it was her job to handle the

situation. [redacted] stated that, that was unsatisfactory and that she would

contact the authorities.

nuBest salon and spa has been in business for 41 years. We have

an outstanding reputation and tried to compensate this client by first issuing

a refund ($70.00) and second to replace her swimsuit.

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They did not tell you the truth. I brought my swim suit in and showed them It is all a lie And they need to refund me my money for the damage as well as know that they lie to the public!! and to the Revdex.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

September [redacted], 2014

Re:complaint #[redacted]

Attn [redacted]:

We pride ourselves on having the best customer service available, and just the thought of an unhappy customer is unacceptable.

However, [redacted] response dated September **, 2014 is false. In our original response to you, we have refunded her money ($70.00) for her hair service and took necessary steps to rectify this matter in a timely matter.

After multiple requests to inspect the bathing suit, [redacted] refused to bring the item in. The only way she would be satisfied was with a payment for the suit. Again, we expressed that we need to see the bathing suit. At no time did any one at the salon see [redacted] bathing suit. If she claims someone here saw the suit, We would like to know who that is, so we can view our video surveillance footage. We have no record of her bringing the baiting suit to the salon. Therefore, I find her accusation to be false and down right slander.

Sincerely,