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Nugget Gallery Reviews (1)

To The Revdex.com of New Mexico This letter is in responce to a complainta a Ms. [redacted] filed with you about The Nugget Gallery. Ms. [redacted] forgot to explain most of the facts of this disagreement. For example with have a very self explaining & direct Layaway policy & it is...

displayed in big bold letters directly behind the front counter & reads as follows. ATTENTION LAYAWAY CUSTOMERS PAYMENTS OF ANY AMOUNT MUST BE MADE EVERY 30 DAYS. IF THERE ANY PROBLEMS PLEASE CONTACT ME AT NUGGET GALLERY. IF NO PAYMENTS ARE MADE AFTER 90 DAYS/THREE MONTHS THE MERCHANDISE WILL BE PUT BACK INTO STORE STOCK... (NO) CASH REFUND (OR) STORE CREDIT OF ANY KIND WILL BE GIVEN (OR) REFUNDED... THANK YOU STEVE C[redacted] OWNER/NUGGET GALLERY EFFECTIVE 01/01/2012 In the last four years I have only returned (FIVE) layaway items to stock & one the customers died & the other one the customer moved & called me & told me she couldnt afford it. Ms [redacted] Was not even close to being honest in her complaint for example I did try & call her numerous times about her layaway. I did give her my cell phone number like I do for all my customers, but she told me she was to busy to ever wait. It was almost (SEVEN) months she waited to make a payment & not two months as she wrote. Also when she did finally come in she was not trying to make a payment & get the item out but wanted a full refund so she could go to [redacted] Fair in Arizona. I will not comment on her behavior or threats but I would perfer she not come back to the store. Just for the record will have 387 layaway customers that dont seem to have a problem making their payments monthly or calling me. I think my record in business since 1991 speaks for its self & how I treat my customers. Ive had only one other complaint in my company history & I lost money to resolve it but because of Ms [redacted]'s terrible attitude that wont be the case this time. I hope you go by my companies history. THANK YOUSTEVE C[redacted] CELL. ###-###-####

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