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Nuksy's Fine Catering LLC

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Nuksy's Fine Catering LLC Reviews (1)

We sincerely apologized to Ms. [redacted] for the Turkey Roll. And we in no level had any intentions to deceive Ms. [redacted].  The turkey roll was out of stock from the distributor.  We did not get notification of this outage until late Friday Evening when it did not arrive on the Truck....

Because of the Bird Flu last year, there was no over stock for the turkey roll because we are not in season. We in turn substituted the product as our policy states for a like product.  We did in fact give Ms. [redacted] 2 turkeys for the 1 turkey roll. Double the product for the inconvenience. She called it turkey pieces, however it was 2 sliced turkeys.  A Turkey Roll is deboned Turkey then Rolled and baked.  We slice it into steaks.  You have both white and dark meat together.  The 2 whole turkey substitutions were in fact white and dark meat as well... Sliced but not in steaks because the deboning process is different.  Ms. [redacted] was refunded for a portion of her purchase because she did not return the product.  In fact she did not notify us of her dissatisfaction until the Tuesday after she picked up on the Sunday before.  I asked her if she enjoyed the turkey she said she did however it wasn't what she ordered. I explained to her what happened and was very willing to refund her.  Let me say again, we did not intentionally deceive Ms. [redacted].  We wanted to make sure she had turkey for her event.  We gave here what we feel was a comparable substitute with an additional turkey so that she would have more than enough for her guest.  Please see the attachment that we have refunded her.

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Address: 229 FM 1092, Stafford, Texas, United States, 77477

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