Nulight Imagery

Good Afternoon,After reviewing Ms*** account, we think it’s important to point out that originally Ms*** had domains registered (***ws and g***.website)Based on Ms*** email, we believe the domain she is referring to is gods-rocks.websiteThe domain
***.website was a no-strings-attached gift from us to Ms*** for one yearOur records indicate that Ms*** claimed her free domain gift on 3/19/from within her GDI accountIt was never our intention to be deceptive regarding the free .website gift domain which was offered to herEverything about the free gift domain was made clear on several screens throughout the claim process Ms*** completed and agreed to when choosing to take advantage of our free gift offerAgain though, as was also explained during the claim process, she was in no way obligated to keep the domain gods-rocks.website beyond the free year.It is good to note that a friendly reminder email was sent to Ms*** email address on file (***) on 2/26/2016, regarding the domain's upcoming renewalAs a show of good faith and courtesy, we have cancelled and removed the domain gods-rocks.website from her accountWe have also issued a refund for the $annual renewal fee, though it may take a few days for the refund to appear on her credit card statementHer domain ***ws remains as is on her account and will renew at the rate of $per month on 4/15/2016.We no longer offer telephone supportWe migrated to an email-only support system last yearIf Ms*** happens to have any questions or concerns regarding her account and/or domain, she may contact us at any timeOur support request form is available day or night, hours a day, days a week simply by clicking on the “Request Support” link located in the left sidebar from within her accountMembers may access their accounts by visiting https://www.website.*** and entering their username and passwordIf a member lost or forgot their password, they may use the "Forgot Your Password" function located in the login screen and a password reset link will be sent to the email address on file.Kindest Regards,*** ***Operations ManagerGlobal Domains International, Inc