NuMale Medical Center

Complain that medicine don't work but they say my fault but medicine don't work won't recommend mumale to any one big hassle no results and the injection is dumb so court date is coming!
R Smith

My significant other had an appointment with Nu Male and was unable to go to said appointment because he ended up in the hospital, we called, cancelled, but instead of them canceling the entire appointment as we requested they forwarded the signed contract to HC Processing, received a payment of $2,400.00 and my significant other has yet to receive one treatment, NOT ONE. They have not reached out to us, called to see if he still wanted treatment seeing that they were paid $2400.00, NOTHING but we are getting harassed by HTS Processing, who financed the visit. We explained to them, who in turn told us to write them a letter explaining the situation and they had the nerve to give us the wrong address. Just over it all!

Because of HIPPA regulation I am unable to comment on specifics or confirm or deny if the complainant is or is not a patient In general terms our treatments are therapeutic and designed to restore function over time I do understand that many of our patients come in and are able to achieve an erection good enough for sexual behavior right way however that is not what the treatment is or was intended forWhen tissue has atrophied too far it is physically impossible to make it work as it once did instantaneously It would be like a 500lb man walking into a gym and telling a trainer he expect to run a marathon tomorrow That will never happen however if he worked with him over the next year and follow his guidelines then he will be able to run one the following year He may not win but he will be able to finish The point is this is not a miracle instant fix as much as we all wish it could be but if any patient wants to get their sexual health back and are willing to do what is needed then they can not have found a better partner then us at NuMale.We consider the matter closed, we will always choose to abide by the terms and conditions of the contacts that any of our patients sign stating that there are not any cancellations accepted or refunds given

Because of HIPPA regulation I am unable to comment on specifics or confirm or deny if the complainant is or is not a patient.  In general terms our treatments are therapeutic and designed to restore function over time.  I
do understand that many of our patients come in...

and are able to achieve an
erection good enough for sexual behavior right way however that is not what the
treatment is or was intended for. When tissue has atrophied too far it is physically impossible to make it work as it once did instantaneously.  It would be like a 500lb man walking into a gym
and telling a trainer he expect to run a marathon tomorrow.  That will never happen however if he worked with him over the next year and follow his guidelines then he will be able to
run one the following year.  He may not
win but he will be able to finish.  The
point is this is not a miracle instant fix as much as we all wish it could be
but if any patient wants to get their sexual health back and are willing to do what is
needed then they can not have found a better partner then us at NuMale.We consider the matter closed, we will always choose to abide by the terms and conditions of the contacts that any of our patients sign stating that there are not any cancellations accepted or refunds given.

When a patient chooses to join us for treatment the agree that they understand that there are not any cancellations or refunds given as the medications and treatments are custom compounded for them.  Some of the treatments are also controlled substances and registered with DEA in the patients name.  We will choose to honor and abide by the terms and conditions that were agreed to in the contract that would be signed by any patient that chooses to join us and make our office, staff and services available to the patient.  We consider the matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11741228, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
William W[redacted] THIS IS TOTALLY Unacceptable I received no benefit from there service and will file legal action I have copies of there ads from radio will file with the state

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Let it be known by the patient forcing this matter to the Revdex.com the patient has waived his right to HIPPA privacy and allowed his medical records to be made public record in the response and defense of the statements made against NuMale Medical.Any individual that comes in to one of NuMale's offices...

as a new patient much complete the initial exam.  This is explain over the phone when someone calls to book a consultation, on our website and again in writing that is signed by said patient before we will see them.  After the exam process that takes between 45 and 60 min it is then determined if a patient is a candidate for any of our therapeutic programs.  If a patient is determined to be a candidate the options and program are explained to them both verbally and in writing that the sign for.  This individual was called on a Wednesday as he was told he would be and then sent a follow up email when he was not reached as he admits to.  He then called us back the following day and less than 24 hours later we were able to speak to him again.  He understood that the treatments he had ordered had come in on Wednesday as he had been told and that he just needed to come in to pick them up.  This was reiterated to him again when we spoke to him on Friday, 2 business days later we receive a complaint from the Revdex.com. We have acted in accordance to what we said we would do and made ourselves, clinic and services available to the patient that admits that we communicated with him on the day requested.  The statements made by this individual do not represent the facts as they have happened and we have written documentation showing that he has received the initial exam, he was informed of what the $149 was included and they he fully understood and agreed to the terms of the treatment plans he was joining us for.  The patient over the phone admits that he was upset when he wrote this review and may have misspoke.  We consider the statements made to be both false, inflammatory and liable.

NuMale medical will always choose to honor the agreements that any patient signs when they choose to join us.  NuMale medical has never made any claims of guarantee on outcome on any service it offers.  In all of our consents that any patient that chooses to join us for service signs...

clearly states that there are not any guarantees and there are not any cancellations or refunds given.  We offer a therapeutic treatments that have been shown over time to restore penis muscle tissue.  When a patient does not follow the program fully how can you expect to see any improvement.  The ad the individual is referencing to for the $99 exam says that if you do not see results during the exam then the exam is free.