At the point, the customer would need to send us a copy of their receipt in order to see if we can cover the chair under the warranty claim There is a year warranty for certain items on this chair, but that warranty is void if they purchased the chair on clearance This product was a product and if she bought it at the end of there is a good possibility it was bought on clearance Please have the customer forward me a copy of their receipt, showing the purchase and I will see what I can do to assist them They can forward this to my email, [email protected] or send to our address: Numark P.OBox Danville IN Mandy
What is covered under my warranty? All manufacturer defects are covered for the term of the specific warranty for the item you have purchasedPlease refer to the warranty hang tag that came with your itemPlease note that after sixty-days of purchase, shipping charges are applicable for all replacement items sent under the warranty What is not covered under my warranty? All acts of nature including but not limited to rain, wind, sleet, hail and ice or freeze damage do to water getting into the frames are not coveredCommercial usage is not coveredRusting is not coveredGlass breakage is not covered for any circumstanceImproper usage, assembly and care are not coveredFurniture covers are recommended and storinO qItems during times or seasons of inclement weatherLoss of use or time, inconvenience, moneytravel, packaging, incidental, special or consequential damages of any kind are not covered under the warranty How do file a warranty claim? First, refer to your warranty information making sure you are not filing a claim for a warranty exclusion as all acts of nature, commercial usage and improper usage and assembly are not coveredIf you have experienced a manufacturer defect, contact our customer service department via phone or email and have the following items ready: dated sales receipt for item in question, contact information and details concerning claimAdditionally, photographs of your claim may be required to substantiate the manufacturer defect lust purchased an Item and have missing and/or dammed DartsWhat should I do? Do not return to your retailer but first contact our customer service department via this webpage or by calling 1-800Monday through Friday from 9:00am to 5:00pm in order to receive replacement parts or authorization to return to your local retailer, If your issue is with a glass tabletop that it the one thing you would have to return to the store for an exchange or refund What can I do to take care of my purchase? Always use with care, take down and store seasonally and use furniture covers when items cannot be taken inside lam having trouble assembling my new purchaseWhat should ! do? Please contact our customer service department at 1-800-457-Monday through Friday from 9:00am to 5:00pm and one of our representatives will be happy to answer any questions you have I have lost my assembly sheet Can you send me another come? Actually, assembly sheets are available for download from our websiteAll assembly sheets are in Adobe AcrobatPlease follow the link on the assembly sheet page to download the Adobe Acrobat Reader I have purchased the Incorrect itemHow do I return this to you? Please read our Shipping and Returns section of our website which discusses the need of a Return Authorization number and our 15% restocking feeShipping charges are non-refundable The replacement parts I ordered are Incorrect or damagedWhat do / do? Either call or email our customer service center to have your issue corrected Phone 800-457- PO Box Danville In
From: Mandy C [redacted] Sent: Monday, June 19, 10:AM To: info Subject: Case ID [redacted] Upon receiving your letter, caseID [redacted] , I contacted the customer, [redacted] ***, via telephone We are sending her extra chairs and ensuring that she has all the proper parts needed for the set that she purchased She should receive everything by the end of the week If you need anything further from me, please let me know Mandy Mandy C*** I Director of Operations I Numark Industries I East Co Rd South, Suite B Avon IN 46123I 317-718-I [email protected]
We received your complaint for [redacted] She purchased a 7pc Harrison Dining Set which is made of steel Steel products are not warranted against rust Although these items do have an e-coated paint, it does not guarantee that it will not rust Steel is a product that will rust if subjected to elements With that being said, because of the run-around that I feel Ms [redacted] received, we are replacing the frames as a one time courtesyAn order has been placed for these and her order # is *** Please let me know if you need anything else Mandy Mandy [redacted] Numark Industires, Inc| P.OBox 693, Danville IN | 317-718-
Revdex.com: all they did was send us a copy of the chair putting it together in the warranty it has nothing to do with what is wrong with my furniture setI had problems with this set three to four days after having it what kind of business doesn't want eat at products three or four days after receiving it I paid [redacted] to have it professionally set up so I did not set it up everything was sent to me and set up by [redacted] so I cannot be blamed for not putting the set together in properly and not doing proper care I kept going back from [redacted] to Newmark trying to get this situation resolved and they refused to honor their own warranties they have a defect in their furniture and they refused to take care of it and then when they said that they might take care of it they wanted me to pay all kinds of shipping fees to have it fixed how ridiculous is that please post this so all your readers could see this as well I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
We received the complaint from Ms*** I have attempted to contact her via email and phone and have had no response I do not have a problem sending her a new tabletop, but I need her to confirm all her info before I can place the order I need to make sure the phone# we have on file is one that will be answered More than likely this will be delivered via FedEx Freight and they will have to call her to set up a delivery time Once Ms [redacted] gets back in touch with me, I can place the order for her Mandy Mandy [redacted] Numark Industries | P.OBox Danville IN | 317-718-| cell 317-752-***
From: Samantha H*** Sent: Wednesday, July 12, 2:PM To: info Subject: Case ID #*** An order was placed for this customer to receive the needed parts at no chargeOrder #***Fedex tracking #*** Thanks!
This has been resolved We had been in contact with the customer prior to receiving this complaint, but did get it resolved The customer is receiving the parts that they need
If you should need any further information, please let me know
Mandy
Mandy C***
Numark
Industries | P.OBox Danville IN 46122 | 317-718-2507 | cell 317-***
At the point, the customer would need to send us a copy of their receipt in order to see if we can cover the chair under the warranty claim There is a year warranty for certain items on this chair, but that warranty is void if they purchased the chair on clearance This product was a
product and if she bought it at the end of there is a good possibility it was bought on clearance Please have the customer forward me a copy of their receipt, showing the purchase and I will see what I can do to assist them They can forward this to my email, [email protected] or send to our address: Numark P.OBox Danville IN Mandy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information they asked for has been provided to them on two separate occasions I am attaching it again The items may have been bought on clearance or just on sale I am not sure I have a copy of the warranty and no where in it does it state that the warranty is void if the items are on clearance I bought these chairs in good faith and trusted the warranty The one chair is worthless and is ruining my deck I want it and its cushion replaced. Thanks
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I emailed them countless times asking for a direct line to issue a formal complaint and was met with silence. I in fact emailed them most everyday to try to get a response. The business practices of this company are disgusting and they are flat out lying. The last email I have was from three days ago to them, this seems like back peddling from them, they can act like I never tried to complain to their superiors, but I in fact have tried numerous times to get a hold of some management.
Revdex.com: all they did was send us a copy of the chair putting it together in the warranty it has nothing to do with what is wrong with my furniture set. I had problems with this set three to four days after having it what kind of business doesn't want eat at...
products three or four days after receiving it I paid [redacted] to have it professionally set up so I did not set it up everything was sent to me and set up by [redacted] so I cannot be blamed for not putting the set together in properly and not doing proper care I kept going back from [redacted] to Newmark trying to get this situation resolved and they refused to honor their own warranties they have a defect in their furniture and they refused to take care of it and then when they said that they might take care of it they wanted me to pay all kinds of shipping fees to have it fixed how ridiculous is that please post this so all your readers could see this as well
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
From: Mandy C[redacted] <[email protected]> Sent: Monday, June 19, 2017 10:35 AM To: info Subject: Case ID [redacted] Upon receiving your letter, caseID [redacted], I contacted the customer, [redacted], via telephone. We are sending her 2 extra chairs and ensuring that she has all the...
proper parts needed for the set that she purchased. She should receive everything by the end of the week. If you need anything further from me, please let me know. Mandy Mandy C[redacted] I Director of Operations I Numark Industries I 7124 East Co Rd 150 South, Suite B Avon IN 46123I 317-718-2507 I [email protected]
Mr. [redacted] called us originally because he needed parts for his Lakewood 5pc Seating Set, specifically parts for the chair. We placed an order for him on May 19 that was delivered via [redacted] on June 5. He called us that day and we realized that we had mistakingly sent him 2 of one part...
(part D) instead of a D and C. We therefore placed another order for him for part C that was delivered on June 16, 2015. We have not heard anything else from the customer, so we assumed he had everything that he needed for his chair. If Mr. [redacted] does in fact need something else, he is more than welcome to contact me directly at 317-718-[redacted]. [redacted]
We received the complaint from Ms. [redacted]. I have attempted to contact her via email and phone and have had no response. I do not have a problem sending her a new tabletop, but I need her to confirm all her info before I can place the order. I need to make sure the phone# we have on...
file is one that will be answered. More than likely this will be delivered via FedEx Freight and they will have to call her to set up a delivery time.
Once Ms. [redacted] gets back in touch with me, I can place the order for her.
We received your complaint for [redacted]. She purchased a 7pc Harrison Dining Set which is made of steel. Steel products are not warranted against rust. Although these items do have an e-coated paint, it does not guarantee that it will not rust. Steel is a product that will...
rust if subjected to elements.
With that being said, because of the run-around that I feel Ms. [redacted] received, we are replacing the frames as a one time courtesy. An order has been placed for these and her order # is [redacted].
Please let me know if you need anything else.
Mandy
Mandy [redacted]
Numark Industires, Inc| P.O. Box 693, Danville IN 46122 | 317-718-2507
At the point, the customer would need to send us a copy of their receipt in order to see if we can cover the chair under the warranty claim There is a year warranty for certain items on this chair, but that warranty is void if they purchased the chair on clearance This product was a product and if she bought it at the end of there is a good possibility it was bought on clearance Please have the customer forward me a copy of their receipt, showing the purchase and I will see what I can do to assist them They can forward this to my email, [email protected] or send to our address: Numark P.OBox Danville IN Mandy
What is covered under my warranty? All manufacturer defects are covered for the term of the specific warranty for the item you have purchasedPlease refer to the warranty hang tag that came with your itemPlease note that after sixty-days of purchase, shipping charges are applicable for all replacement items sent under the warranty What is not covered under my warranty? All acts of nature including but not limited to rain, wind, sleet, hail and ice or freeze damage do to water getting into the frames are not coveredCommercial usage is not coveredRusting is not coveredGlass breakage is not covered for any circumstanceImproper usage, assembly and care are not coveredFurniture covers are recommended and storinO qItems during times or seasons of inclement weatherLoss of use or time, inconvenience, moneytravel, packaging, incidental, special or consequential damages of any kind are not covered under the warranty How do file a warranty claim? First, refer to your warranty information making sure you are not filing a claim for a warranty exclusion as all acts of nature, commercial usage and improper usage and assembly are not coveredIf you have experienced a manufacturer defect, contact our customer service department via phone or email and have the following items ready: dated sales receipt for item in question, contact information and details concerning claimAdditionally, photographs of your claim may be required to substantiate the manufacturer defect lust purchased an Item and have missing and/or dammed DartsWhat should I do? Do not return to your retailer but first contact our customer service department via this webpage or by calling 1-800Monday through Friday from 9:00am to 5:00pm in order to receive replacement parts or authorization to return to your local retailer, If your issue is with a glass tabletop that it the one thing you would have to return to the store for an exchange or refund What can I do to take care of my purchase? Always use with care, take down and store seasonally and use furniture covers when items cannot be taken inside lam having trouble assembling my new purchaseWhat should ! do? Please contact our customer service department at 1-800-457-Monday through Friday from 9:00am to 5:00pm and one of our representatives will be happy to answer any questions you have I have lost my assembly sheet Can you send me another come? Actually, assembly sheets are available for download from our websiteAll assembly sheets are in Adobe AcrobatPlease follow the link on the assembly sheet page to download the Adobe Acrobat Reader I have purchased the Incorrect itemHow do I return this to you? Please read our Shipping and Returns section of our website which discusses the need of a Return Authorization number and our 15% restocking feeShipping charges are non-refundable The replacement parts I ordered are Incorrect or damagedWhat do / do? Either call or email our customer service center to have your issue corrected Phone 800-457- PO Box Danville In
From: Mandy C [redacted] Sent: Monday, June 19, 10:AM To: info Subject: Case ID [redacted] Upon receiving your letter, caseID [redacted] , I contacted the customer, [redacted] ***, via telephone We are sending her extra chairs and ensuring that she has all the proper parts needed for the set that she purchased She should receive everything by the end of the week If you need anything further from me, please let me know Mandy Mandy C*** I Director of Operations I Numark Industries I East Co Rd South, Suite B Avon IN 46123I 317-718-I [email protected]
We received your complaint for [redacted] She purchased a 7pc Harrison Dining Set which is made of steel Steel products are not warranted against rust Although these items do have an e-coated paint, it does not guarantee that it will not rust Steel is a product that will rust if subjected to elements With that being said, because of the run-around that I feel Ms [redacted] received, we are replacing the frames as a one time courtesyAn order has been placed for these and her order # is *** Please let me know if you need anything else Mandy Mandy [redacted] Numark Industires, Inc| P.OBox 693, Danville IN | 317-718-
Revdex.com: all they did was send us a copy of the chair putting it together in the warranty it has nothing to do with what is wrong with my furniture setI had problems with this set three to four days after having it what kind of business doesn't want eat at products three or four days after receiving it I paid [redacted] to have it professionally set up so I did not set it up everything was sent to me and set up by [redacted] so I cannot be blamed for not putting the set together in properly and not doing proper care I kept going back from [redacted] to Newmark trying to get this situation resolved and they refused to honor their own warranties they have a defect in their furniture and they refused to take care of it and then when they said that they might take care of it they wanted me to pay all kinds of shipping fees to have it fixed how ridiculous is that please post this so all your readers could see this as well I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
We received the complaint from Ms*** I have attempted to contact her via email and phone and have had no response I do not have a problem sending her a new tabletop, but I need her to confirm all her info before I can place the order I need to make sure the phone# we have on file is one that will be answered More than likely this will be delivered via FedEx Freight and they will have to call her to set up a delivery time Once Ms [redacted] gets back in touch with me, I can place the order for her Mandy Mandy [redacted] Numark Industries | P.OBox Danville IN | 317-718-| cell 317-752-***
From: Samantha H*** Sent: Wednesday, July 12, 2:PM To: info Subject: Case ID #*** An order was placed for this customer to receive the needed parts at no chargeOrder #***Fedex tracking #*** Thanks!
This has been resolved We had been in contact with the customer prior to receiving this complaint, but did get it resolved The customer is receiving the parts that they need
If you should need any further information, please let me know
Mandy
Mandy C***
Numark
Industries | P.OBox Danville IN 46122 | 317-718-2507 | cell 317-***
At the point, the customer would need to send us a copy of their receipt in order to see if we can cover the chair under the warranty claim There is a year warranty for certain items on this chair, but that warranty is void if they purchased the chair on clearance This product was a
product and if she bought it at the end of there is a good possibility it was bought on clearance Please have the customer forward me a copy of their receipt, showing the purchase and I will see what I can do to assist them They can forward this to my email, [email protected] or send to our address: Numark P.OBox Danville IN Mandy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information they asked for has been provided to them on two separate occasions I am attaching it again The items may have been bought on clearance or just on sale I am not sure I have a copy of the warranty and no where in it does it state that the warranty is void if the items are on clearance I bought these chairs in good faith and trusted the warranty The one chair is worthless and is ruining my deck I want it and its cushion replaced. Thanks
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I emailed them countless times asking for a direct line to issue a formal complaint and was met with silence. I in fact emailed them most everyday to try to get a response. The business practices of this company are disgusting and they are flat out lying. The last email I have was from three days ago to them, this seems like back peddling from them, they can act like I never tried to complain to their superiors, but I in fact have tried numerous times to get a hold of some management.
Revdex.com: all they did was send us a copy of the chair putting it together in the warranty it has nothing to do with what is wrong with my furniture set. I had problems with this set three to four days after having it what kind of business doesn't want eat at...
products three or four days after receiving it I paid [redacted] to have it professionally set up so I did not set it up everything was sent to me and set up by [redacted] so I cannot be blamed for not putting the set together in properly and not doing proper care I kept going back from [redacted] to Newmark trying to get this situation resolved and they refused to honor their own warranties they have a defect in their furniture and they refused to take care of it and then when they said that they might take care of it they wanted me to pay all kinds of shipping fees to have it fixed how ridiculous is that please post this so all your readers could see this as well
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
From: Mandy C[redacted] <[email protected]> Sent: Monday, June 19, 2017 10:35 AM To: info Subject: Case ID [redacted] Upon receiving your letter, caseID [redacted], I contacted the customer, [redacted], via telephone. We are sending her 2 extra chairs and ensuring that she has all the...
proper parts needed for the set that she purchased. She should receive everything by the end of the week. If you need anything further from me, please let me know. Mandy Mandy C[redacted] I Director of Operations I Numark Industries I 7124 East Co Rd 150 South, Suite B Avon IN 46123I 317-718-2507 I [email protected]
Mr. [redacted] called us originally because he needed parts for his Lakewood 5pc Seating Set, specifically parts for the chair. We placed an order for him on May 19 that was delivered via [redacted] on June 5. He called us that day and we realized that we had mistakingly sent him 2 of one part...
(part D) instead of a D and C. We therefore placed another order for him for part C that was delivered on June 16, 2015. We have not heard anything else from the customer, so we assumed he had everything that he needed for his chair. If Mr. [redacted] does in fact need something else, he is more than welcome to contact me directly at 317-718-[redacted]. [redacted]
Business Response attached.
We received the complaint from Ms. [redacted]. I have attempted to contact her via email and phone and have had no response. I do not have a problem sending her a new tabletop, but I need her to confirm all her info before I can place the order. I need to make sure the phone# we have on...
file is one that will be answered. More than likely this will be delivered via FedEx Freight and they will have to call her to set up a delivery time.
Once Ms. [redacted] gets back in touch with me, I can place the order for her.
Mandy
Mandy [redacted]
Numark Industries | P.O. Box 693 Danville IN 46122 | 317-718-2507 | cell 317-752-[redacted]
We received your complaint for [redacted]. She purchased a 7pc Harrison Dining Set which is made of steel. Steel products are not warranted against rust. Although these items do have an e-coated paint, it does not guarantee that it will not rust. Steel is a product that will...
rust if subjected to elements.
With that being said, because of the run-around that I feel Ms. [redacted] received, we are replacing the frames as a one time courtesy. An order has been placed for these and her order # is [redacted].
Please let me know if you need anything else.
Mandy
Mandy [redacted]
Numark Industires, Inc| P.O. Box 693, Danville IN 46122 | 317-718-2507