Number 1 Laundromat

From: Kay P***< [redacted] @ [redacted] .com>Date: Mon, Oct 3, at 10:AMSubject: ID# Good morning [redacted] , thank you for contacting me about the claim you received on September 5th., from one of my customers.I was very surprised that this customer made that kind of complaint because her husband has been coming to my laundromat for the past years, sometimes with her, so she is very aware of the "MINUTES FREE DRY" that we advertiseShe also mentions a soap spill that I don't recall seeing it that day and a complaint about the washer cycle My washer machines are very sophisticated and the last generation Once you start the cycle, you are not able to change the settings until the wash is finished I am not sure what kind of complaint she is making about the wash but there is nothing we can do after she chose the cycle She seemed that she was not having a very good day that day and she immediately got very upset when she requested a new free wash and I refused to give it to her At that point, I told her that if she didn't like this place she could go somewhere On the other hand I don't understand why she made this complaint since her husband keeps coming here without any problems and it is my understanding that she wants him to come here because this is the best place in the area.My only message to her is "I am sorry for the bad experience" but I am not refunding the $she spent in the wash.Best, Kay P***Kay P [redacted] Realty [redacted] @ [redacted] .com###-###-####

From: Kay P[redacted]<[redacted]@[redacted].com>Date: Mon, Oct 3, 2016 at 10:02 AMSubject: ID# Good morning [redacted], thank you for contacting me about the claim you received on September 5th., 2016 from one of my customers.I was very surprised that this customer made that kind of complaint...

because her husband has been coming to my laundromat for the past 3 years, sometimes with her, so she is very aware of the "30 MINUTES FREE DRY" that we advertise. She also mentions a soap spill that I don't recall seeing it that day and a complaint about the washer cycle.  My washer machines are very sophisticated and the last generation.  Once you start the cycle, you are not able to change the settings until the wash is finished.  I am not sure what kind of complaint she is making about the wash but there is nothing we can do after she chose the cycle.  She seemed that she was not having a very good day that day and she immediately got very upset when she requested a new free wash and I refused to give it to her.  At that point, I told her that if she didn't like this place she could go somewhere.  On the other hand I don't understand why she made this complaint since her husband keeps coming here without any problems and it is my understanding that she wants him to come here because this is the best place in the area.My only message to her is "I am sorry for the bad experience" but I am not refunding the $5.00 she spent in the wash.Best,   Kay P[redacted]Kay P[redacted] Realty[redacted]@[redacted].com###-###-####