Nunley & Associates

Date: Mon, Apr 4, at 7:AMSubject: RE: Revdex.com complaints [redacted] and [redacted] ; Account Number [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Good morning [redacted] , Hope you had a good weekend This customer has submitted an update reporting that he was promised a refund by Feb This is not the case His situation was not resolved until mid Feb and the refund list for Feb was already submittedWGL Energy told [redacted] that his refund would fund in March and be mailed to him the first week of April Our notes indicate a refund check was mailed to his home on 4/1/ The check number was [redacted] in the amount of $ We are sorry that he misunderstood the check directions but we can confirm that the refund check has been processed and mailed to his home Thank you for your attention to these matters Please let us know if you have other questionsAileen *CCustomer Care ManagerWGL Energy, Services, IncWestwood Center Drive, Suite 1200Vienna, Virginia

Thank you for this opportunity to address [redacted] ’s concerns [redacted] has been a customer of WGL Energy since April of and we appreciate her decision to choose a WGL Energy Blanket Bill contract WGL Energy has reviewed the payment and contact history related to the payment made in November of We found that due to improper follow up from our Customer Care Center, the research and application of the payment was not completed in a timely manner During [redacted] ’s most recent contact with our Care Center, the concern was escalated appropriately and the $payment was credited to her account Unfortunately, the timing of the payment posting occurred after the March bill had been created This resulted in a balance due of $being listed on the invoice instead of the correct amount of $ We sincerely apologize for the delay in the handling of the payment We have also mailed an apology letter directly to [redacted] regarding this matter Please let us know if there are any additional questions regarding this situation Actions by WGL Energy: Payment credited to the account Investigation completed by: Rob S [redacted] , Customer Care Manager, WGL Energy Tell us why here

Tell us wh November 13, WGL Energy Services, Inc., Summary of Investigation Revdex.com [redacted] Revdex.com Investigator: [redacted] , Account Coordinator, Revdex.comCustomer Name: [redacted] Address: [redacted] **, Winchester, VA ***Investigation Summary: Enrollment and Contract IssuesAccount Number: WGV Account numbers: [redacted] Thank you for this opportunity to address [redacted] ’ concerns [redacted] did enroll her business into the WGL Energy variable rate contact in May The first month of her contract billed at cents per therm which beat the utility rate that month WGL Energy’ variable rate contract provides the customer with a new rate each month based on market conditions We list the rates side by side with the utility rates on our web site This information helps the customer confirm that the rate they are receiving is competitive During the term of the contract [redacted] either beat the utility rate or matched it During the term of the contract the business fell behind in payments and WGL Energy was forced to return the company to the utility The contract is inactive and has been for six months While we are sorry that [redacted] feels her original decision was incorrect we can confirm that her contract did beat the utility rate We provide all of our commercial customers with this monthly review to ensure that they can track their rates We also provide a group of software free to our commercial customers which uploads current and past history providing the commercial customers with tools to determine how they are using energy and what other options they can use to improve their service levels and save money These on line, software tools are free to our commercial customers We hope this information has been helpful, please let us know if you have any additional questions Thank you Documents forwarded: None Actions by WGES: None Investigation completed by: Aileen C***, Customer Care Manager, [redacted] Energy Services, Inc y here

October 3, 2015WGL Energy Services, Inc., Summary of Investigation Revdex.com [redacted] Revdex.com Investigator: [redacted] , Account Coordinator Revdex.comCustomer Name: [redacted] Address: [redacted] ***, Ocean City, MD ***Investigation Summary: Enrollment and renewal processCustomer Account Number: CNM: [redacted] Summary: [redacted] enrolled into the WGL Energy electric contract on 1/08/through the WGL Energy web siteHe selected the one year, fixed rate contract During the enrollment process [redacted] was asked if he read and understood the contract terms, conditions and price Only after an affirmative response was he enrolled After WGL Energy received his request we forwarded him a confirmation email and the utility notified him of his selection and provided a rescission period After completing the rescission period his account enrolled [redacted] renewed each year until July 28, when the utility notified WGL Energy that [redacted] had selected a new supplier and would end his contract prior to the contract end date WGL Energy contacted [redacted] and reported that we could offer him options to avoid the cancel fee [redacted] did not return these calls Attached is a copy of [redacted] ’ current contract listing the cancel fee clause WGL Energy is always willing to work with our customers We can offer [redacted] the option to return and complete his contact or select a new contract and once enrolled the cancel fee can be removed.The WGL Energy customer care team can be reached Monday – Friday am to pm or Saturday am to pm at ###-###-#### [redacted] ’ business is important to us we look forward to working with him to resolve this issue.Thank you for your attention to these matters Documents forwarded: current contract Actions by WGL Energy: Cancel fee Options Investigation completed by: Aileen *C***, Customer Care Manager, WGL Energy

Date: Mon, Feb 29, at 7:AMSubject: RE: [redacted] ; Account Number [redacted] / [redacted] Revdex.com complaint [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Good morning [redacted] , hope you had a wonderful weekendAttached is our final response to [redacted] We did drop our cancel fee Thank you Aileen C, Customer Care Manager, WGL Energy

May 4, WGL Energy Services, Inc., Summary of Investigation Revdex.com - [redacted] Revdex.com Investigator: [redacted] , Account Coordinator, Revdex.com Customer Name: [redacted] ***, Owner [redacted] Address* [redacted] [redacted] ***, Baltimore, MD, [redacted] Investigation Summary: Enrollment and early cancellation fee Account Number: [redacted] Electric Account number: [redacted] Thank you for this opportunity to address [redacted] ***’ concerns [redacted] enrolled into the WGL Energy fixed rate electric supply contract on 6/3/a copy of his signed contract is attached for your review To ensure that [redacted] had a complete understanding of the service contract WGL Energy followed up his enrollment with a pre enrollment notification letter which included a copy of the contract price, the terms and all contract conditions WGL Energy provided an additional rescission period to ensure that [redacted] could cancel without fee if he had any issues Once enrolled the utiilty also notified [redacted] and provided a second review period with a no cancel fee rescission period After completing both review periods [redacted] enrolled and WGL Energy provided a final welcome letter In this letter we provided a general overview and introduced [redacted] to our energy management platform software which is offered free to our commercial customers Each year at renewal WGL Energy reached out to [redacted] *** WGL Energy is very concerned that these contracts arrive at the customer site and that the customer have time to review and make an informed decision about the future of their energy contract To ensure the arrival we always use first class, return guarantee postage While this is expensive it ensures that if the correspondence cannot be delivered for any reason, the post office returns it to our team and we can follow up with the customer If we cannot locate the customer we cancel the service contract rather than renew a customer when they have not reviewed the offer At this time, we can confirm that all correspondence for [redacted] was delivered to his business Our records show that on 4/20/the utility notified WGL Energy that [redacted] selected a new supplier and would cancel his WGL Energy contract short of term WGL Energy reached out to [redacted] by letter and phone to review his options and discuss the cancel fee processWGL Energy agents explained that when a customer signs a contract for energy supply with WGL Energy at a guaranteed price and term, WGL Energy purchases that entire quantity of supply from its wholesale suppliers on behalf of the customer for the full term of the contractWe remain obligated for that supply regardless of the customers’ enrollment status While the cancel fee does not offset our full loss it does help us cover the risk to our business for this service to the customer While we are sorry to lose [redacted] business, we did have options for himAmong these were returning to complete the contract period and avoid the cancel fee or a new contract that could reduce his current rate and increase the term [redacted] indicated he wanted to remain with his new supplier I am sure his new contract provides a similar service with an early termination fee As an astute businessman I am sure [redacted] understands our business need to balance our risk for any long term contract through cancel fees Please let [redacted] know that his contract does provide for additional collection fees, late fees and interest charges on this unpaid balance To resolve this issue and eliminate any further collection charges please ask [redacted] to contact the WGL Energy customer care center We do accept payments over the phone through “check by phone” or a credit card payment He can reach the WGL Energy customer care team toll free Monday – Friday am to pm except holidays at ###-###-#### WGL Energy is willing to negotiate cancel fees Thank you for your attention to these matters.Documents forwarded: enrollment contract and cancel fee issues Actions by WGL Energy: Pending additional collection charges, interest charges and / or late fees Investigation completed by: Aileen *C***, Customer Care Manager, WGL Energy Services, Inc

[redacted] >Thank you for the help I have attached our response and a copy of her signed enrollment including the renewal letter with the overview of the blanket bill contractPlease note [redacted] was a WGL Energy customer for years and a Blanket Bill customer for years She had tried both the fixed contract with a budget and the blanket bill contract She remained an active blanket bill customer for years I must assume that she appreciated the service and the support during that time frameI attached the letter that she signed That offer letter clearly list WGL Energy as the supplier and explains the offer While we do contrast the blanket bill contract to the budget bill; we are clear that the blanket bill is a more stable option since there is a price guarantee There are other distinguishing features not found in a budget bill among them: A guarantee that the price will remain the same for the full term of the contract regardless of the weather or market conditions A unique price developed for that individual customer and not transferable No true up at the end of the contract regardless of the change in conditions I hope this information is helpful Thank you again for your help Please let us know if you have other questionsAILEEN P C*** [redacted] [redacted] [redacted] [redacted] In [redacted] ’ last follow up she remarks that the WGL Energy Blanket Bill contract was presented as a budget To ensure that this is incorrect, I pulled the contract where [redacted] selected the blanket bill offer I cut and paste the section below that explains the contract offering As you can see the blanket bill is unlike a budget bill in that it does not changes prices or true up during the term of the contract Also the budget bills are set by group and not individual where the WGL Energy blanket bill is unique to each customer The only item similar is that they both start out as a fixed amount The only fixed amount contract that guarantees that the customer pays no more than the agreed to amount is the WGL Energy blanket bill There are no guarantees on a budget billWe have great news! Washington Gas Energy Services, Inc(WGES) now has a great plan for selected WGES customers —The Blanket Bill TM PlanThe Blanket Bill TM Plan covers you from winter to summer and is only available from WGESIf youdecide to renew your gas service agreement in the WGES Blanket Bill TM Plan The Hoagland household's gas bill will be only $per monthFor EverythingGuaranteed This price covers EVERYTHING — all the natural gas you use, all utility charges and all taxesThe WGES Blanket bill TM Plan amount is calculated exclusively for you based upon your past gas usage and will not change for the entire year!Think about it you’ll know exactly how much your natural gas bill will be each month so you can budget for it.Unlike typical budget bill plans, there are no unexpected reconciliations or adjustmentsNo matter how much natural gas prices fluctuate or how cold the winter, you pay the same price every monthThe plan wraps up your commodity anddistribution bills into one convenient guaranteed monthly paymentThis is your security blanket against spikes in your gas bill.To enroll in the WGES Blanket BillTM Plan, just complete, sign and return the Enrollment Form below in the postage-paidenvelope, or fax it to WGES at [redacted] For faster enrollment, enroll online at [redacted] and enter your accountnumber from the enrollment form belowWe must receive your Enrollment Form by January 5, to enroll you in thisprogram.Similar clarification statements are published on each renewal letter sent to [redacted] Each yearly offer provided her the opportunity to review other options, return to the utility or select a new supplier She remained a WGL Energy Blanket Bill customer until she closed her contract short of term on 4/5/2017.Each year [redacted] ’ renewal offer changed Over that ten year period her blanket bill contract price went from a high of $a month to the lower rate of $a month Each year [redacted] received the same service guarantee – the renewal contract offer price would not change during the term of the contract no matter what the energy conditions, market and weather occurred While we are sorry to hear that [redacted] has a fundamental misunderstanding of her contract we must point out that each year we provided a letter reviewing the contract and [redacted] was free to choose a new supplier, return to the utility or select any new WGL Energy offer She remained a WGL Energy Blanket Bill customer and received those services [redacted] cancelled her WGL Energy Blanket Bill and has failed to make the last few months payments The unpaid balance is subject to additional collection charges, interest and cancels feesShe should contact WGL Energy and make payment arrangements these can help her reduce or eliminate further charges Thank you for your attention to these matters Please let us know if you have additional questions

May, 2, WGL Energy Services, Inc., Summary of Investigation Revdex.com [redacted] Revdex.com Investigator: [redacted] , Account Coordinator, Revdex.com Customer Name: Ms [redacted] Address: [redacted] **, White Marsh, MD, 21162- Investigation Summary: Enrollment and Contract Procedures Account Number: BG&E Electricity Account Number: [redacted] Thank you for this opportunity to address Ms***’ concernsOn 3/23/Ms [redacted] enrolled into the WGL Energy electricity contract A copy of the signed contract has been provided for your review During the contract enrollment Ms [redacted] was provided a copy of the contract, price, term and all contract conditions After receipt of her request WGL Energy provided her a welcome notice with a ten day rescission period Once this was completed she was forwarded to BG&E and they too provided her a rescission period After completing both sessions without cancellation she was enrolled At the end of the first term and days ahead of her contract end date, WGL Energy mailed Mrand Mrs [redacted] a new contract Under the terms of the new contract they could: cancel with no fee and return to utility service, select a new marketer, remain in the same contract format for a new term or choose a longer term contract Ms [redacted] separated the signature card, selected the month contract and mailed that back to WGL Energy for enrollment for a new term A copy of her signed enrollment is attached for your review In June Ms [redacted] was offered a wind option and she selected that option as well A copy of her signed enrollment card is attached for your review During the term of her to contract Ms [redacted] did select a new supplier and was cancelled She contacted WGL Energy and asked that we reinstate her contract A copy of this recording is attached for your review Ms [redacted] continued as a WGL Energy contract through April At that time Ms [redacted] working with the Maryland Public Service Commission reviewed the terms of Ms***’ contracts, while we found no wrong doing we did allow Ms [redacted] to cancel without fee due to a change in circumstances Her daughter had requested this change reporting that she was helping her parents manage their affairs The contact will end with the May meter reading We hope this information has been helpful, please let us know if you have any additional questions Thank you Documents forwarded: Original enrollment, renewal signature cards, other signature cards and recordings Actions by WGES: None Investigation completed by: Aileen PC***, Customer Care Manager, Washington Gas Energy Services, Inc

May 26, WGL Energy Services, Inc., [redacted] [redacted] *** [redacted] [redacted] Thank you for this opportunity to address [redacted] concerns [redacted] enrolled into the WGL Energy fixed rate natural gas contract on Thursday 3/15/after reviewing a direct mail offer Under the WGL Energy natural gas contract the customer is charged a fixed rate per therm for natural gas for the term of the contract The fixed rate contract provides the customer with a known, budgeted cost for the full term of the contract unlike the utility gas rate which changes monthly At renewal in [redacted] selected the WGL Energy Blanket Bill contract A copy of her signed enrollment is attached for your review In all correspondence and communications WGL Energy always presented us as WGL Energy or WGES which was our name for a few years When [redacted] enrolled into the WGL Energy Blanket Bill contract she selected a service that provided her with a fixed, set amount for her total natural gas contract each month She was active in this contract type for nearly years She received the same service each month WGL Energy provided her a unique, simple bill which was paid to WGL Energy and WGL was clearly listed on that bill Copies are provided for your review The WGL Energy Blanket Bill provides the customer a set amount each month for their full natural gas billWhile it is similar to a budget, if it is completed, there are no end of year true ups The fixed amount is a total monthly price and takes the place of a monthly utility bill The amount includes the commodity, distribution charges, balancing & storage and all taxes The blanket bill is calculated for each customer based upon weather and the customers’ unique usage pattern The true value in this program is that WGES guarantees that you pay no more than the established monthly amount If the customer cancels early, there are cancel fees as there are with most service contracts WGL Energy and [redacted] have a long history of contact In each case when she contacted our customer care center, or received correspondence or a bill we included our name, logo and address clearly When she called the customer care center we introductions ourselves as WGL Energy In all of our renewal letters and bills we list WGL Energy as the energy supplier While we are concerned that [redacted] indicates she was confused there remains a clear history of presenting our information consistently [redacted] remains responsible for her bill and has an outstanding balance that is subject to additional collect fees, interest and late charges Please encourage her to contact us and pay this bill Thank you for your attention to these matters [redacted] [redacted] [redacted] *** [redacted] [redacted] *** [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was never offered a no cancellation fee contractEver at anytimeWhat a convenient excuse to use for poor business proceduresand why would I want a cancellation fee contract when I could have one withoutNo I was never offed this option Regards, [redacted]

March 2, 2016WGL Energy Services, Inc., Summary of Investigation Revdex.com Revdex.com Investigator: [redacted] , Account Coordinator, Revdex.comCustomer Name: [redacted] , [redacted] Address: [redacted] *** ***, Midlothian, VA, [redacted] Investigation Summary: Enrollment and Contract ProceduresAccount Number: Washington Gas Light, and ***: [redacted] / [redacted] Thank you for this opportunity to address [redacted] ’ concernsIn deregulation of the energy industry provided customers an opportunity to choose their own natural gas supplierThe electricity industry followed a few months later With deregulation the energy bill was split between generation, transmission and delivery The utility continues to deliver the energy to the customer and they remain responsible for repairs and emergency services but the customer can now shop for the best options for the commodity service [redacted] selected WGL Energy to help them manage their energy budgets with the tools that WGL Energy offered including the Energy Management Platform (EMP) The EMP is a software tool that provides customers energy efficiency options are designed to help the customer develop a comprehensive energy management strategy for lowering energy costs, reducing energy consumption, achieving sustainability goals and enhancing energy security [redacted] enrolled on March 14, MsApril T***, Account Manager for [redacted] reviewed the contract with our sales team and decided that the fixed rate program best supported her energy requirements She enrolled the natural gas service contract with WGL Energy selecting a fixed rate contract Under the WGES natural gas program the customer is charged a fixed rate per therm for natural gas for a twelve month term This fixed rate program provides customers with a known, budgeted cost for the full term of the contract As the contract approached the end of term, WGL Energy forwarded a new offer and [redacted] reviewed the options and chose to remain in the same fixed price footprint The utility gas rate changes monthly while the WGES fixed rate offered certainty A copy of her original recorded contract is attached for your review On May 6, MsApril T***, Account Manager for [redacted] enrolled into the WGL Energy electric contract A copy of that contract is attached for your review Each year as that contract approached the end of term WGL Energy forwarded a new offer providing the company with the option to select a new program, remain in the same footprint or cancel and return to utility service [redacted] renewed each year Copies of the current contract are attached for your review After each enrollment period the local utility contacted [redacted] and offered the customer a rescission period If the customer had any concerns or questions they could cancel during this rescission without issues Only after complete the utility rescission term were they able to enroll After each enrollment WGL Energy followed the contract with a confirmation letter and a welcome letter While these are not required WGL Energy wanted to ensure that the customer had a clear review of the contract and opportunity to review all of the renewal options WGL Energy communicates with [redacted] each year providing them the required fuel mix emission notices and offering services including our EMP program for commercial customers.WGL Energy is an entity that delivers a full ecosystem of energy offerings including natural gas, electricity, green power, carbon reduction, distributed generation and energy efficiency provided by WGL Energy Services, Incand WGL Energy Systems, IncThank you for your attention to these matters We hope this information has been helpful, please let us know if you have other questions Documents forwarded: Original enrollments and current contract copiesActions by WGES: noneInvestigation completed by: Aileen PC***, Customer Care Manager, Washington Gas Energy Services, Inc

From: C***, Aileen < [redacted] @wglenergy.com>Date: Wed, Apr 6, 2016 at 7:37 AMSubject: [redacted] BBB ID [redacted] To: " [redacted] @mybbb.org" < [redacted] @mybbb.org>Good morning [redacted] , hope you are having a good day. I received BBB ID [redacted] from [redacted] ***... located at [redacted] , Hyattsville, Maryland ***. We have searched our system by name, address, telephone number and email address and we are unable to locate a customer by this name at that address. Please ask the customer to review his issue and confirm that this issue does involve WGL Energy. If so please ask [redacted] for the account number. Perhaps I can find the account number where I was unable to locate his contract with her personal information. Thank you Aileen [redacted] C***Customer Care ManagerWGL Energy, Services, Inc.8614 Westwood Center Drive, Suite 1200Vienna, Virginia 22182###-###-#### (office)

March 4, 2016WGL Energy Services, Inc., Summary of Investigation Revdex.com ***Revdex.com Investigator: *** ***, Account Coordinator Revdex.comCustomer Name: *** ***Address: *** *** **, Capitol Heights, MD, 20743-2003Investigation Summary:
Enrollment and Contract ProcessCustomer Account Number: WGM Natural gas and PEM ElectricityThank you for this opportunity to address Ms***’ concerns WGL Energy was sorry to hear that cancelled her current contracts As requested WGL Energy is providing her copies of her signed electric enrollment and her recorded natural gas enrollment we have attached them to this complaint Each year Ms*** was offered renewal options Among these was the option to cancel without fee, or to select a contract that does not carry cancel fees Ms*** selected to continue in the fixed program which does carry cancel fee Please keep in mind that when a customer signs a contract for energy supply with WGL Energy at a guaranteed price and term, WGL Energy purchases that entire quantity of supply from its wholesale suppliers on behalf of the customer for the term of the contractWGL Energy is obligated to not only honor its supply commitments to its customers but also payments to its wholesale suppliers WGL Energy sets termination fees to cover potential losses should a customer breach their contract before the term is complete WGL Energy is always ready to work with our customers Please have Ms*** contact WGL Energy to review her options Thank you for your attention to these matters. Summary of actions:Documents forwarded: three signed electricity enrollments and a recorded natural gas enrollmentActions by WGL Energy: Provide options to the cancel fee or negotiate the fee Investigation completed by: Aileen PC***, Customer Care Manager, WGL Energy

Thank you for this opportunity to address *** ***’s concerns*** *** has been a customer of WGL Energy since April of and we appreciate her decision to choose a WGL Energy Blanket Bill contract. WGL Energy has reviewed the payment and contact history related to the payment made
in November of 2016. We found that due to improper follow up from our Customer Care Center, the research and application of the payment was not completed in a timely manner. During *** ***’s most recent contact with our Care Center, the concern was escalated appropriately and the $payment was credited to her account. Unfortunately, the timing of the payment posting occurred after the March bill had been created. This resulted in a balance due of $being listed on the invoice instead of the correct amount of $109.00. We sincerely apologize for the delay in the handling of the payment. We have also mailed an apology letter directly to *** *** regarding this matter. Please let us know if there are any additional questions regarding this situation Actions by WGL Energy: Payment credited to the account Investigation completed by: Rob S***, Customer Care Manager, WGL Energy Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered
I am rejecting this response because:
***
Regards,
*** ***

January 11, WGL Energy Services, Inc., Summary of Investigation Revdex.com *** Revdex.com Investigator: *** ***, Account Coordinator, Revdex.com Customer Name: *** *** *** Address: *** *** *** *** Washington, DC,
*** Investigation Summary: Budget true up with contract cancellation Account Number: *** DC Electricity Account Number: *** Thank you for this opportunity to address *** ***’ concerns*** *** enrolled into the Groundswell electric service contract on 11/20/2014. Upon receipt of her request, WGL Energy send her a pre enrollment letter listing the contract details including the rate, term, contract conditions and ability to cancel before start. *** *** request also went to the local utility, again she was notified of her request to enrollment and provided an option to cancel or enroll. The account enrolled. At enrollment *** *** selected the budget option and her electric supply was provided to her at a monthly budget amount. This was noted in the budget review letter mailed to her on 12/9/2014. Each year, at renewal a new budget review letter was mailed to *** ***. She remained a customer from until 11/29/ On 11/29/*** notified WGL Energy that *** *** was moving. They would end her contract, complete a final meter reading and apply the budget balance to her last bill in December 2016. The final charges were $for new service and the underfunded budget charges of $for a total of $171.80. The contract ended with this final bill. There were no early cancellation charges Please note on each monthly bill the utility prints and update about the WGL Energy budget components. This update includes a notice as to the balance and the amount due or credit pending. Customers can cancel budgets at anytime. There are no cancel fees to remove the budget. Budget requests are all confirmed by letterWe hope this information has been helpful, please let us know if you have any additional questions. Thank you Documents forwarded: enrollment notices, confirmation and budget letter copies are all available upon requests Actions by WGES: None Investigation completed by: Aileen ** C***, Customer Care Manager, Washington Gas Energy Services, Inc

Date: Mon, Apr 4, at 7:AMSubject: RE: Revdex.com complaints *** and *** *** ***; Account Number ***To: *** *** Good morning *** ***, Hope you had a good weekend This customer has submitted an update reporting that he was promised a refund by Feb This is not the case His situation was not resolved until mid Feb and the refund list for Feb was already submittedWGL Energy told *** *** that his refund would fund in March and be mailed to him the first week of April Our notes indicate a refund check was mailed to his home on 4/1/ The check number was *** in the amount of $ We are sorry that he misunderstood the check directions but we can confirm that the refund check has been processed and mailed to his home Thank you for your attention to these matters Please let us know if you have other questions. Aileen *CCustomer Care ManagerWGL Energy, Services, IncWestwood Center Drive, Suite 1200Vienna, Virginia

From: C***, Aileen Date: Fri, Jan 15, at 5:AMSubject: *** *** *** ***; Account Number *** Revdex.com complaint ***To: "***@myRevdex.com.org" Good morning *** ***, I hope you are well. Please remove complaint *** from *** * ***
at *** *** *** *** The complaint identifies the issues as high charges and a deposit fee These are both utility issues and not managed by WGL Energy. I did ask our supply team to notify the utility that this issue is a utility issues and that we are requesting that the complaint forward to the utility. Thank you for your help in this matter, please let me know if you have any questions

From: Date: Tue, Mar 15, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***This matter has been resolved.Thank You

From: C***, Aileen Date: Tue, Apr 5, at 5:PMSubject: RE: *** ***; Account Number *** Revdex.com complaint ***To: "***@myRevdex.com.org" Good afternoon *** ***, We were very disappointed that our response did not help *** *** We have forwarded to *** her complaint and asked them to contact her to explain what the agents told her They have reported that they will contact her I did include her contract and the statement of work I hope this information is helpful *** does report that they did not tell *** *** that she is paying double and they will try and correct her misunderstanding. It is my understanding that the sales team did review with *** *** their contract and they will continue to work with the company to provide them additional information. The current contract, which I attached for her review, does provide for her to cancel at anytime We can process that request along with the cancel fee if she requests this action. Thank you for your help in this matter We hope that *** can correct the misunderstanding. Customer Care ManagerWGL Energy, Services, IncWestwood Center Drive, Suite 1200Vienna, Virginia 22182aileen.c***@wglenergy.com###-###-#### (office)