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Nuovo Properties

175 SW 7th Street, Miami, Florida, United States, 33130-4334

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Nuovo Properties Reviews (%countItem)

The apartment was over run with cockroaches, and they would not respond to my requests for relief.
Nothing at all went right with this rental. They did not send check in instructions, so when we arrived it took over an hour to get into the apartment. We found it to be poorly maintained, and not really clean. But the big issue was that the place literally over run with roaches. In the carpet, in the beds (!) and even in the refrigerator. On every surface. Looking at the reviews of the apartment complex, Century Millenia in Orlando, Florida, it is not possible that they did not know about tnis problem but they made the weekend rental anyway.
They did not respond to any of our messages to them, did not follow up as promised on the phone (the one time we were able to get them) and at no point did they offer any relief.
I want my money back, all of it( $488) and the extra $40 it cost us for the taxi meter running while we struggled to get into the apartment.
The first "manager" did not appear to be familiar with the property.
I have many more photos to document this ordeal. Ask for them if you need them.
Photos of the roaches on the floor, in the bed, and in the refrigerator.
Looks like I can only attach one file. So here are three roaches in the bed, two that lie where they were swatted. One wandered into the frame while the photo was being take.

Desired Outcome

I want all my money back, the rental fee and the extra $40 we spent on the taxi meter running while we struggled to get into the apartment.

I made a reservation in this place using ***.com. My reservation states that my check in time is 11AM, this was the reason I made the reservation with this apartment. I was coming from a 10 hours flight with my 2 kids and made sure about the check in time. Arriving at the reception, there was a huge family (10 people with 10 bags) doing check in, I was next. I asked if my son, who was very sick, could use the restroom, they refused, said "absolutely not". When it was my turn to do check in, they refused to do it, stating my check in time is at 4 PM. I showed the the email confirming my check in time and they refused to let me check in. I was extremely tired from my flight and upset. So we decided to sit down in the reception when one of their receptionist came to us and said we could not stay there and literally kicked us out. I contacted them by phone and requested to talk to a manager, so they transferred my call to "***", who stated he is the manager. *** was extremely rude, said we were not allowed to wait in the reception and he was the president of the business and hung up on me. I called back and requested my money back, he said I would never see my money again!
Product_Or_Service: 3 days apartment room
Account_Number: XXXXXXXXXX

Desired Outcome

Refund I want my full refund and an apology letter. Being kicked out of a place where they took your money, being treated like garbage, it is not what our Country is about.

Nuovo Properties Response • Mar 14, 2018

We are every sorry the guest feels this way and misunderstood procedures and explanations. Our check in time is 3 PM and special requests to check in early (like what the guest did) are not guaranteed. If it is in our hands to check a guest in early we will certainly do so, in this case, we couldn't. Regarding the other people checking in, there are other companies that have vacation rentals in that building, we have no information they were our guests and probably from another company.

Customer Response • Mar 15, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 175 SW 7th Street, Miami, Florida, United States, 33130-4334

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