Nurtur the Salon

Salon Manager, Jessica S [redacted] , spoke to [redacted] today, February 5, and issued her a refund of $She apologized for the lack of communication from a manager regarding her experience on January 19, as all of her communication was directly with her stylistThis is not how we like to handle customer complaints and we apologized and issued the refund

Thank you, the salon did reach out and refunded my moneyit was very much appreciated and they handled it very professionally after the visit went so terrible wrong

Hello!Thank you for sending us the complaint by [redacted].  She reached out to my Sales & Operations Manager last week requesting a refund of $600.  [redacted] has spent $282.00 this year at our salon and we have given her $184 in complimentary services and an additional $50 gift card for...

her to use for spa or hair services.  I would love to speak directly to her to help resolve the issue more as I have not spoken with her.  I would be more than happy to give her a refund for an additional $48.00 to make up the difference of what she has spent to what we have already given her. I will reach out to her to see if there is anything further I can do for her. Thank you,Jen L[redacted], Executive Director

Thank you, the salon did reach out and refunded my money. it was very much appreciated and they handled it very professionally after the visit went so terrible wrong.

To whom it may concern,Thank you to the Revdex.com for providing an avenue for consumers voices during times of challenge. Nurtur the Salon Management heard this consumer voice loud & clear. Our salon management team addressed the challenge immediately with the guest.  Our Salon Manager spoke...

directly with the guest, taking note of her experience with Nurtur so that we may better ourselves for the future. A full refund was provided by our Salon Manager and a complimentary service was offered toward a future visit of her choice.  A second follow up conversation was had with the guest by our Marketing Manager to make sure that any lingering or unanswered questions where addressed. Guest appeared pleased with the actions taken and had no further concerns. If there are any further actions needed or questions required, please feel free to contact me at [email protected]

Salon Manager, Jessica S[redacted], spoke to [redacted] today, February 5, 2018 and issued her a refund of $200.00. She apologized for the lack of communication from a manager regarding her experience on January 19, 2018 as all of her communication was directly with her stylist. This is not how we like to...

handle customer complaints and we apologized and issued the refund.