Nurturing Nannies

I will try to address these in order: Yes, before the invoice was sent the family was asked if they wanted the optional drug testingThey chose the panel drug test which is an additional $that was not part of their $placement feeThey chose this optional service without asking any questions about whether it was covered under the replacement guaranteeThere is no mention of the drug test in their contract and the contract states that it constitutes the entir agreement between the two parties with no addendumsWhen the drug test was requested is irrelevant as it is an optional service not covered under the agreement and has no bearing on the present situationAs per the conversation mentioned Mrs [redacted] said that the nanny would only need to cook simple dinners, nothing fancyThe nanny in question has grown children and grandchildren and stated at interview that she had no problem with simple mealsShe never said she couldn't cook, in fact she told me that she cooked simple meals for the children in her previous nanny jobIn a conversation w Mrs [redacted] after the nanny quit I asked her how she proposed that I determine if the nanny is a "good" cook? I asked if the nanny should come in and cook a meal prior to being hiredMrs [redacted] acknowledged that was very difficult to determineIn this same conversation we discussed that with the next nanny she might try giving the nanny a couple of weeks to acclimate before confronting so directlyShe stated that this was hard for her as she preferred direct confrontation but that she would tryShe stated that she had not meant to hurt the nanny's feelings or offend her.The first candidate that we sent for interview with the [redacted] family was in her 50's, bilingual, a mother & grandmother and loved to cookShe was willing to sign a yr contract with the family stating that she would be committed to work the required hours for a period of one yearShe thought the position would work perfectly wit her part-time career in property managementAfter this interview Mrs [redacted] said that she wanted someone that would be willing to stay with the family for at least years as her youngest was only yrs old and they didn't want to have different nannies each yearI told Mrs [redacted] that this would be a very hard criteria to meet as few people were willing to make a yr commitment to a part-time jobShe stated that she was willing to wait for the right person and that this was non negotiable.The nanny that did not speak Spanish that Mrs [redacted] refers to has been placed with another family through our agency previouslyShe was interviewed and background checked for that placementThe family that she was placed with was Spanish speaking and absolutely loved herThey had to let her go due to a serious illness in the familyTherefore it was not necessary to re-interview her for the positionI told Mrs [redacted] about this nanny and she was interested in interviewing herI gave her the contact info so that she could set up her family interviewThe family interviewing the nanny is standard so I'm not sure what work she feels she had to do that I should have done? She called the nanny to arrange the interview time at her home and interviewed herA home interview with the family is standard and not out of the normAs stated in the previous response the agency allowed Mrs [redacted] free trial days with this nanny candidate to ensure she would be satisfied with the placementAs per Mrs [redacted] 's own words both the nanny we placed for her family several years ago and the nanny who quit took excellent care of her children, were competent in their childcare duties and were warm and nurturing in their care of the childrenThe statements Mrs [redacted] makes about Nurturing Nannies are slanderous.The results of the drug test that they paid for were provided to themTheir issue is paying for a second drug test for the replacement nanny which they feel the agency should coverAs stated repeatedly to both the family and in these responses, drug testing is an optional service and not covered under the replacement guaranteeThe family has paid $for their placement fee, $for the drug test and $for a pay-pal convenience feeI have not hung up on the familyThat is completely untrueI have had multiple conversations w Mrs [redacted] , multiple text messages and emailsIt now falls under the category of harassment and threatsSo any further communication will need to be through an attorneyI was more than willing to do new background check and motor vehicle reports at my expenseThe family would have had to pay the $drug test fee if they wanted that test for this new nannyThis could have been easily resolvedInstead Mrs [redacted] chose to threaten and harass to get what she wantedTherefore, under legal advisement I will not be having any further communication with the family except through their attorney.Sincerely, [redacted] Owner, Nurturing Nannies

Complaint: [redacted] I am rejecting this response because:The first step in the process to hire the services of Nurturing Nannies was to complete an online family application where in addition of our personal information we had to complete a list of fields as part of the applicationOne of these fields was: “Please describe the qualities you are looking for in a nanny.” These are the things we listed on that field: Over years old, Bilingual and good cookThis application was submitted through the www.nurturingnannies.net on 2/12/I was contacted by the agency the same day via email acknowledging the receipt of our applicationThe agency did not ask any questions about the information we put on our application andthe draft of the agreement was sent to us by email on 2/15/with a note listing the fees we had to pay and offering the panel drug testingWe sent the signed agreement on 2/17/by email with a confirmation that we wanted to include the drug testing and requesting the PayPal information to make the deposit payment, so it is a statement that the drug test was requested after the agreement was signedWe paid a deposit of $(this includes the $deposit + $for the drug test + the $PayPal fees that the agency charged to us) on 2/18/After we had paid the deposit and signed the agreement on 2/25/the agency sent us an email asking if the nanny's hours will change in the summer and if we wanted the nanny to make dinner for the family each dayWe responded that the hours won’t change during the summer and that we wanted the nanny to make dinner every work dayWe also indicated that we didn't expect fancy meals but definitely someone that enjoys cooking as established in the family application submitted before the agency accepted our service request and after signing the agreementWe never mentioned the nanny would have to be willing to commit to years in a part time positionAfter the agency sent us a candidate for interview on 3/18/whose main interest was to be a realtor and was already working on kicking off her business as a realtor in the following months we told the agency that we were looking for someone that wanted to be a nanny for a longer period of time of at least yearOn 4/18/the agency sent us a candidate that confirmed in the interview that was able to cookWe contracted her through the agency on 5/4/but paid the remaining balance of $(full payment = $+ $450) on 4/23/After days of being on the job we realized the Nanny did not know how to cookWe never made any offensive comments about her meals or told the Nanny that we were unhappy with her performance but had a conversation with her about our concerns related to the job requirementsIn the conversation the Nanny accepted she did not know how to cook and had told so to the agency but felt pressure because the agency encouraged her to take the job anyways by telling her not to worry about it and that we all would make it workThe agency’s owner even made a comment to the Nanny that the agency will be losing money by her running away at the first challengeIt is true that the first recipe was written in Spanish but the agency had told us that the Nanny was bilingual and as soon as we realized she was having trouble understanding it we translated it for herEven though the Nanny did not meet all the requirements and because we had already gone through the hiring process, the Nanny was good with the kids and we wanted to try to make it work we offered the Nanny two options: cooking lessons or finding a 3rd party that will bring the meals for usWe gave the Nanny a paid afternoon off so she could think about the options and make a decisionUnfortunately, the Nanny decided not to take any of the options and resigned and said she had taken cooking lessons in the past and it did not make much difference and she did not want us to incur in additional expenses for a 3rd party to bring the mealsWe informed the agency about it the same day the Nanny resigned (5/10/15) and asked for a replacement to what they responded that they will start looking for a replacement and never mentioned anything about the agreement being violated or us mistreating the NannyThe agency was well aware that the Nanny resigned in a good note and that we tried everything we possibly could to make it work If we were unhappy with the Nanny or had any kind of conflict with her there was no way that we would have tried to keep her on the job especially when she was going to be taking care of our kidsOn 5/10/the agency asked us to contact a Nanny whose English was not fluentEven though contacting the candidates and making the interview and trial arrangements were part of the services we paid the agency for we agreed to do so in order to ease the processWe interviewed the replacement Nanny on 5/15/15.We told the agency that we liked this new Nanny and that we were willing to drop the bilingual requirement as the agency seemed to be having a hard time finding the right candidate plus were constantly mentioning the hours that they were putting on our placement even though their fee is a fixed amount regardless of the amount of work hours they put into it plus we had to do all their work for the replacement NannyOn 5/26/we informed the agency that we were ready to hire the replacement Nanny and requested the reportsThe agency’s owner got upset because we challenged them not wanting to provide us with a drug test which we paid forTheir response on the same day was to invalidate our agreement by making a statement of our treatment toward the first NannyThis can be easily disproven as we have solid evidence to support that is not trueThe agency was obviously ready to conclude the work with us and did not want to expend any money on our guarantee so intentionally decided to look for a excuse to void our agreementWe thoroughly read the agreement before signing it and were fully aware of the treatment of the Nanny clause and have evidence that what the agency is alleging is totally falseWe have no problems with the agency uploading the contract here if they also agree to upload copies of the documentation we have to support the order of events, dates, communication between us and the agency and the resignation note from the first NannyOurconcern is not only the money and time we have lost but the fact that an agency that provides services such as nanny placement, newborn care specialist, postpartum doula, and infant sleep trainer could operate following such untruthful practices specially when dealing with young children and families in need of care providersWe made multiple attempts to have a conversation with the agency to resolve this issue and they ignored all our calls and even hung up the calls when realizing we were calling which is very unethical and unprofessionalWe are willing to clarify any questions and provide any evidence upon requestThis is our last attempt to try to resolve this matter without litigation Regards, [redacted] [redacted]

Complaint: ***
I am rejecting this response because: We want to clarify that the reason why we filed the complaint is not because the drug test that the agency constantly mentions on their responses but the fact that they invalidated our agreement by intentionally making a statement to support one of the clauses of the agreementTo conclude our complaint with Revdex.com we want to clarify all the incorrect statements given by the agencyAt this point our attorney will continue handling the issue and we no longer expect the agency to provide any responses through Revdex.comPlease note that if the agency decides to provide any more response will have to do it through our attorneyStatement from agency: “There is no mention of the drug test in their contract.”As per the agreement:Client shall pay Agency the remainder of the placement fee when a formal offer is made and accepted by Nanny and copies of all background check and drug testing information (if applicable) have been provided to clientPayment shall be made days of receipt of above mentioned documents is; background check, drug test results.In our case the drug testing was applicable as we requested and paid for it before the agreement was signed.Statement from agency: “After we signed the contract they chose the optional drug screening that we offer.” We sent the signed agreement on 2/17/by email with a confirmation that we wanted to include the drug testing and requesting the PayPal information to make the deposit payment, so it is a statement that the drug test was requested after the agreement was signed.Statement from agency: “When the drug test was requested is irrelevant as it is an optional service not covered under the agreement and has no bearing on the present situation.”The only reason why we mentioned dates in our previous response was because the agency said we chose this test after the contract was signed and we have evidence in writing that this is a statement.Statement from agency: “I asked if the nanny should come in and cook a meal prior to being hiredMrs*** acknowledged that was very difficult to determineIn this same conversation we discussed that with the next nanny she might try giving the nanny a couple of weeks to acclimate before confronting so directlyShe stated that this was hard for her as she preferred direct confrontation but that she would tryShe stated that she had not meant to hurt the nanny's feelings or offend her.”We said that it was going to be easier for us to determine whether or not the replacement Nanny knows how to cook by doing a trial and the agency asked us to make the arrangements for itAt this point the agency seemed to be working toward finding a replacement and never mentioned the agreement being voidedWe also said that we try to face difficulties by talking through the issues and that’s what we did with the Nanny but never using insulting language or aggressive tone As opposed to the agency we don’t run away when there are challenges, we do our best to find resolutions and that our relationships are based on trust and respect.Statement from agency: “After this interview Mrs*** said that she wanted someone that would be willing to stay with the family for at least years as her youngest was only yrs old and they didn't want to have different nannies each yearI told Mrs*** that this would be very hard criteria to meet as few people were willing to make a yr commitment to a part-time jobShe stated that she was willing to wait for the right person and that this was nonnegotiable.” As stated in our previous response we never asked the Nanny for a year commitmentThe agency called us more than once to explain why they were taking longer than promised to find a good candidate for us and first mentioned that it was due to Spring Break and then that summer was getting closedThey offered a temporary Nanny while they were looking for a permanent one and we responded that we will wait for the right candidate rather than rushing and making a bad decision.Statement from agency: “It was not until after the contract was signed and the initial fees were paid that we were made aware that the family wanted a nanny that was over the age of and would be willing to stay in a part-time placement (hrs per week) for a minimum of years, etc."The first step in the process to hire the services of Nurturing Nannies was to complete an online family application where in addition to our personal information we had to complete a list of fields as part of the applicationOne of these fields was: “Please describe the qualities you are looking for in a nanny.” These are the things we listed on that field: Over years old, Bilingual and good cookThis application was submitted through the www.nurturingnannies.net on 2/12/We were contacted by the agency the same day via email acknowledging the receipt of our applicationThe agency did not ask any questions about the information we put on our application and the draft of the agreement was sent to us by email on 2/15/with a note listing the fees we had to pay and offering the panel drug testing.We never mentioned the nanny would have to be willing to commit to years in a part time positionAfter the agency sent us a candidate for interview on 3/18/whose main interest was to be a realtor and was already working on kicking off her business as a realtor in the following months we told the agency that we were looking for someone that wanted to be a nanny for a longer period of time of at least yearWe said that our desire was to hire someone that wanted to be a Nanny for a long time but we were willing to make an agreement for yearThe agreement we made for the Nanny in question was for year and not years as we never asked her to commit for years.We would have appreciated that the agency had taken the time to review the requirements we put in our application so they are not so confused about what are needs wereEven though a year commitment is not exactly what we requested if we have done so it should not have been a problem as neither the application nor the agreement establishes any limitations as for the term or requirements for the NannyIf our requirements were so difficult to meet, why did the agency decide to take our request and money anyways?Statement from agency: “The family interviewing the nanny is standard so I'm not sure what work she feels she had to do that I should have done?”We are not referring to interviewing the Nanny but contacting the candidates and making the interview and trial arrangements were part of the services we paid the agency for.Statement from agency: “The statements Mrs*** makes about Nurturing Nannies are slanderous.”As we stated in our previous response our concern is not only the money and time we have lost but the fact that an agency that provides services such as nanny placement, newborn care specialist, postpartum doula, and infant sleep trainer could operate following such untruthful practices specially when dealing with young children and families in need of care providers.Our intention has never been to defame anyone but advice families with children and similar needs of the dishonest practices they would have to face if the agency does not rectify these practicesWe have not gone public as we are still trying to find a final resolution.Statement from agency: “Their issue is paying for a second drug test for the replacement nanny which they feel the agency should cover.”The disagreement started with the drug test which we were always willing to discuss with the objective of finding a resolution but instead the agency decided to invalidate our agreement by intentionally making a statement of our treatment toward the NannyThis can be easily disproven as we have solid evidence to support that is not trueThe agency was obviously ready to conclude the work with us and did not want to expend any money on our guarantee so intentionally decided to look for a excuse to void our agreementWe thoroughly read the agreement before signing it and were fully aware of the treatment of the Nanny clause and have evidence that what the agency is alleging is totally false.Our dispute is no longer the drug test but the agency making a statement to invalidate our agreement.Statement from agency: “The family has paid $1,for their placement fee, $for the drug test and $for a pay-pal convenience fee.”We would appreciate that the agency check our file before responding as we did not pay $1,but $1,to include the placement of a part time nanny and the drug test.Statement from agency: “I have not hung up on the familyThat is completely untrue.”On 5/27/@ 10:28am we tried to call them but the agency did not answer the phoneNo voice message was leftWe assume the agency did not recognize the number we called from and decided to call us back on 5/27/@ 10:46am but as soon as the call was answered and they could identified who was calling the call was hung upWe have the phone records to prove what the agency is saying is false.Statement from agency: “I have had multiple conversations w Mrs***, multiple text messages and emailsIt now falls under the category of harassment and threats.”Yes, we had multiple communications with the agency prior to our request of the reports for the replacement nannyOnce we disagreed about the drug report, the agency never answered our calls and voice messages and was never willing to have a conversation neither in person nor on the phone.Once we had the disagreement through text messages, we called the agency a total of times and sent them emailOnce we realized the agency had no intentions of solving the issue we stopped trying to contact themThere have not been any other attempts of communication outside the Revdex.comIs that what the agency classifies as harassment?Statement from agency: “I was more than willing to do new background check and motor vehicle reports at my expenseThe family would have had to pay the $drug test fee if they wanted that test for this new nannyThis could have been easily resolved.”If this is true, why the background check and driving record were never provided? Why did the agency decide to invalidate our agreement under a statement so they don’t have to honor anything on the guarantee?Statement from agency: “The new nanny was on the job for days, when she cooked the first meal for the family they were unhappy with the way the meal turned out and told the nanny that they were not happy.”We never made any offensive comments about her meals or told the Nanny that we were unhappy with her performance but had a conversation with her about our concerns related to the job requirementsIn the conversation the Nanny accepted she did not know how to cook and had told so to the agency but felt pressure because the agency encouraged her to take the job anyways by telling her not to worry about it and that we all would make it workThe agency’s owner even made a comment to the Nanny that the agency will be losing money by her running away at the first challenge.Statement from agency: “At this point her replacement guarantee was already invalidated do to the fact that the first nanny left do to the pressure Mrs*** put on her in the first days of her placement.”It was until after we requested the drug teat that the agency sent us an email stating that the replacement guarantee was invalidated do to our treatment to the Nanny.The agency found out about the resignation of the Nanny because we communicated it to them and not because they contacted the Nanny after she left the job so how can the agency really know that the Nanny felt mistreated by us? Why the guarantee was not invalidated right after we communicated the resignation of the Nanny but it was invalidated weeks after once we were ready to hire a replacement and we requested the new reports? Why when we asked for a replacement they responded that they will start looking for a replacement and never mentioned anything about the agreement being violated or us mistreating the Nanny?Statement from agency: “So any further communication will need to be through an attorney.”As requested, our attorney has contacted the agency through certified mail and regular mail on June 9, and an email was sent on June 17,
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:The first step in the process to hire the services of Nurturing Nannies was to complete an online family application where in addition of our personal information we had to complete a list of fields as part of the application. One of these fields was: “Please describe the qualities you are looking for in a nanny.” These are the things we listed on that field: Over 26 years old, Bilingual and good cook. This application was submitted through the www.nurturingnannies.net on 2/12/15. I was contacted by the agency the same day via email acknowledging the receipt of our application. The agency did not ask any questions about the information we put on our application andthe draft of the agreement was sent to us by email on 2/15/15 with a note listing the fees we had to pay and offering the 10 panel drug testing. We sent the signed agreement on 2/17/15 by email with a confirmation that we wanted to include the drug testing and requesting the PayPal information to make the deposit payment, so it is a false statement that the drug test was requested after the agreement was signed. We paid a deposit of $566 (this includes the $450 deposit + $100 for the drug test + the $16 PayPal fees that the agency charged to us) on 2/18/15. After we had paid the deposit and signed the agreement on 2/25/15 the agency sent us an email asking if the nanny's hours will change in the summer and if we wanted the nanny to make dinner for the family each day. We responded that the hours won’t change during the summer and that we wanted the nanny to make dinner every work day. We also indicated that we didn't expect fancy meals but definitely someone that enjoys cooking as established in the family application submitted before the agency accepted our service request and after signing the agreement. We never mentioned the nanny would have to be willing to commit to 3 years in a part time position. After the agency sent us a candidate for interview on 3/18/15 whose main interest was to be a realtor and was already working on kicking off her business as a realtor in the following 6 months we told the agency that we were looking for someone that wanted to be a nanny for a longer period of time of at least 1 year. On 4/18/15 the agency sent us a candidate that confirmed in the interview that was able to cook. We contracted her through the agency on 5/4/15 but paid the remaining balance of $450 (full payment = $566 + $450) on 4/23/15. After 3 days of being on the job we realized the Nanny did not know how to cook. We never made any offensive comments about her meals or told the Nanny that we were unhappy with her performance but had a conversation with her about our concerns related to the job requirements. In the conversation the Nanny accepted she did not know how to cook and had told so to the agency but felt pressure because the agency encouraged her to take the job anyways by telling her not to worry about it and that we all would make it work. The agency’s owner even made a comment to the Nanny that the agency will be losing money by her running away at the first challenge. It is true that the first recipe was written in Spanish but the agency had told us that the Nanny was bilingual and as soon as we realized she was having trouble understanding it we translated it for her. Even though the Nanny did not meet all the requirements and because we had already gone through the hiring process, the Nanny was good with the kids and we wanted to try to make it work we offered the Nanny two options: cooking lessons or finding a 3rd party that will bring the meals for us. We gave the Nanny a paid afternoon off so she could think about the options and make a decision. Unfortunately, the Nanny decided not to take any of the options and resigned and said she had taken cooking lessons in the past and it did not make much difference and she did not want us to incur in additional expenses for a 3rd party to bring the meals. We informed the agency about it the same day the Nanny resigned (5/10/15) and asked for a replacement to what they responded that they will start looking for a replacement and never mentioned anything about the agreement being violated or us mistreating the Nanny. The agency was well aware that the Nanny resigned in a good note and that we tried everything we possibly could to make it work.  If we were unhappy with the Nanny or had any kind of conflict with her there was no way that we would have tried to keep her on the job especially when she was going to be taking care of our kids. On 5/10/15 the agency asked us to contact a Nanny whose English was not fluent. Even though contacting the candidates and making the interview and trial arrangements were part of the services we paid the agency for we agreed to do so in order to ease the process. We interviewed the replacement Nanny on 5/15/15.We told the agency that we liked this new Nanny and that we were willing to drop the bilingual requirement as the agency seemed to be having a hard time finding the right candidate plus were constantly mentioning the hours that they were putting on our placement even though their fee is a fixed amount regardless of the amount of work hours they put into it plus we had to do all their work for the replacement Nanny. On 5/26/15 we informed the agency that we were ready to hire the replacement Nanny and requested the reports. The agency’s owner got upset because we challenged them not wanting to provide us with a drug test which we paid for. Their response on the same day was to invalidate our agreement by making a false statement of our treatment toward the first Nanny. This can be easily disproven as we have solid evidence to support that is not true. The agency was obviously ready to conclude the work with us and did not want to expend any money on our guarantee so intentionally decided to look for a false excuse to void our agreement. We thoroughly read the agreement before signing it and were fully aware of the treatment of the Nanny clause and have evidence that what the agency is alleging is totally false. We have no problems with the agency uploading the contract here if they also agree to upload copies of the documentation we have to support the order of events, dates, communication between us and the agency and the resignation note from the first Nanny. Ourconcern is not only the money and time we have lost but the fact that an agency that provides services such as nanny placement, newborn care specialist, postpartum doula, and infant sleep trainer could operate following such untruthful practices specially when dealing with young children and families in need of care providers. We made multiple attempts to have a conversation with the agency to resolve this issue and they ignored all our calls and even hung up the calls when realizing we were calling which is very unethical and unprofessional. We are willing to clarify any questions and provide any evidence upon request. This is our last attempt to try to resolve this matter without litigation. 
Regards,
[redacted] [redacted] [redacted]

I will try to address these in order: Yes, before the invoice was sent the family was asked if they wanted the optional drug testing. They chose the 10 panel drug test which is an additional $100 that was not part of their $1800 placement fee. They chose this optional service without asking any questions about whether it was covered under the replacement guarantee. There is no mention of the drug test in their contract and the contract states that it constitutes the entir agreement between the two parties with no addendums. When the drug test was requested is irrelevant as it is an optional service not covered under the agreement and has no bearing on the present situation. As per the conversation mentioned Mrs. [redacted] said that the nanny would only need to cook simple dinners, nothing fancy. The nanny in question has grown children and grandchildren and stated at interview that she had no problem with simple meals. She never said she couldn't cook, in fact she told me that she cooked simple meals for the children in her previous nanny job. In a conversation w Mrs. [redacted] after the nanny quit I asked her how she proposed that I determine if the nanny is a "good" cook? I asked if the nanny should come in and cook a meal prior to being hired. Mrs. [redacted] acknowledged that was very difficult to determine. In this same conversation we discussed that with the next nanny she might try giving the nanny a couple of weeks to acclimate before confronting so directly. She stated that this was hard for her as she preferred direct confrontation but that she would try. She stated that she had not meant to hurt the nanny's feelings or offend her.The first candidate that we sent for interview with the [redacted] family was in her 50's, bilingual, a mother & grandmother and loved to cook. She was willing to sign a 1 yr contract with the family stating that she would be committed to work the required hours for a period of one year. She thought the position would work perfectly wit her part-time career in property management. After this interview Mrs. [redacted] said that she wanted someone that would be willing to stay with the family for at least 3 years as her youngest was only 4 yrs old and they didn't want to have different nannies each year. I told Mrs. [redacted] that this would be a very hard criteria to meet as few people were willing to make a 3 yr commitment to a part-time job. She stated that she was willing to wait for the right person and that this was non negotiable.The nanny that did not speak Spanish that Mrs. [redacted] refers to has been placed with another family through our agency previously. She was interviewed and background checked for that placement. The family that she was placed with was Spanish speaking and absolutely loved her. They had to let her go due to a serious illness in the family. Therefore it was not necessary to re-interview her for the position. I told Mrs. [redacted] about this nanny and she was interested in interviewing her. I gave her the contact info so that she could set up her family interview. The family interviewing the nanny is standard so I'm not sure what work she feels she had to do that I should have done? She called the nanny to arrange the interview time at her home and interviewed her. A home interview with the family is standard and not out of the norm. As stated in the previous response the agency allowed Mrs. [redacted] free trial days with this nanny candidate to ensure she would be satisfied with the placementAs per Mrs. [redacted]'s own words both the nanny we placed for her family several years ago and the nanny who quit took excellent care of her children, were competent in their childcare duties and were warm and nurturing in their care of the children. The statements Mrs. [redacted] makes about Nurturing Nannies are slanderous.The results of the drug test that they paid for were provided to them. Their issue is paying for a second drug test for the replacement nanny which they feel the agency should cover. As stated repeatedly to both the family and in these responses, drug testing is an optional service and not covered under the replacement guarantee. The family has paid $1800 for their placement fee, $100 for the drug test and $16 for a pay-pal convenience fee. I have not hung up on the family. That is completely untrue. I have had multiple conversations w Mrs. [redacted], multiple text messages and emails. It now falls under the category of harassment and threats. So any further communication will need to be through an attorney. I was more than willing to do new background check and motor vehicle reports at my expense. The family would have had to pay the $100 drug test fee if they wanted that test for this new nanny. This could have been easily resolved. Instead Mrs. [redacted] chose to threaten and harass to get what she wanted. Therefore, under legal advisement I will not be having any further communication with the family except through their attorney.Sincerely,[redacted]Owner, Nurturing Nannies

The [redacted] family contracted w my agency to find a part-time nanny for their children. In their application they stated that they wanted a nanny that could cook dinner for the family. After we signed the contract they chose the optional drug screening that we offer. This is a separate fee from the...

placement fee. It is an optional service and not included in a standard placement. Therefore it is not covered under the replacement guarantee. It was not until after the contract was signed and the initial fees were paid that we were made aware that the family wanted a nanny that was over the age of 30 and would be willing to stay in a part-time placement (20 hrs per week) for a minimum of 3 years. It took 8 weeks of recruiting to find someone who met the criteria of bilingual, over 30, able to cook, willing to do laundry & drive children to activities and willing to commit to a minimum of 3 yrs in a part-time position. The new nanny was on the job for 3 days, when she cooked the first meal for the family they were unhappy with the way the meal turned out and told the nanny that they were not happy. Nanny contacted me and said she felt enormous pressure from the family while trying to cook, said the recipe was written in Spanish and she had a hard time with the translation and felt that it was unfair of the family to judge her so harshly based on the one meal. She said she wanted to be with a family that would be willing to give her grace in the first few weeks of her placement as she was learning so many different aspects of the job. She said she felt like the family expected her to be perfect. This violates the free replacement guarantee of their contract. In the contract it states that if the nanny leaves due to the families treatment of the nanny the replacement guarantee is invalidated. Because it is important to me that my clients be satisfied with our agency I referred another nanny for them who was seeking employment, was Spanish speaking, and met their criteria. The family did trial days with this nanny with no agency fee's to ensure they would be happy with her skills. They then asked me to do new background checks and drug testing for this nanny. Because I had placed this nanny previously I told them I would check and see how current her background check was and if it was not current I would be run it again. I also informed them that they would need to pay for a new drug test as it was not covered under their guarantee. Mrs. [redacted] said that that was not acceptable and I would have to pay for the drug test. I tried to explained to Mrs. [redacted] in several different ways that the drug test was an optional service and a separate fee and therefore was not covered with her free replacement. At this point her replacement guarantee was already invalidated do to the fact that the first nanny left do to the pressure Mrs. [redacted] put on her in the first 3 days of her placement. Mrs. [redacted] said that if I didn't pay for the second drug test then she wanted all of her money back. I sent an email to Mrs. [redacted] highlighting the portions of her signed contract that explained she had no claim to a refund of any kind, and the portion which showed she had invalidated her free replacement guarantee. I will be happy to upload that contract here if given permission by Mrs. [redacted] as it is a private document.